Anne-Marie Meeks
Individual Project 1, Week 3
Liberty University
BUSI 644 -B02 LUO
Dr. MJ ODOM-DULL
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Course: New employee Orientation
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Course title: Professional Development: Welcoming New Eagles (Training /Orientation)
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Instructor: Anne-Marie Meeks
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Start/end date(s) and time(s): Jan 29th 2015, 8:00 am - 12:00; 1:30 pm – 4:30 pm
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Location: The Westminster Training Room
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Audience: Approximately 20 – 30 attendees. All new hires will be brand new to the District and will be required to complete the Welcome New Eagles Orientation Session.

Objectives: Upon the completion of this orientation, each employee will: * Understand and articulate district mission and vision * Learn how to communicate / interact with district personnel and stakeholders * Identify the different ways to build rapport with district personnel and stakeholders

Purpose: Showing the spirit of Excellence, in Customer service

Materials: Large index cards, Small Index cards, pens, pencils
Sticky notes, Candy treat, small bowls,
District handbook on CD/DVD (1 per participant),
Handbook excerpt (hard copies) included in PPT
District pens, Bumper stickers, key rings

Assessment strategies: Open ended questions and end of topic quiz.

Attendee engagement methods: Role Play, Action Plans, Think /Pair/Share.
Draft of Itinerary/Plan
Materials needed:
Large index cards, Small Index cards, pens, pencils
Sticky notes, Candy treat, small bowls,
District handbook on CD/DVD (1 per participant),
Handbook excerpt (hard copies) included in PPT
District pens, Bumper stickers, key rings
8:00-8:30
Light breakfast refreshments will consist of (bottled water, coffee, small juices, seasonal fruit, petite Danish/pre-packaged muffins, mints) As participants enter, have the room set up for session, complete with a training packet and a playing card placed face down on the packet*( *card is for use with icebreaker and group activity during the training, if you choose to do icebreakers/group activities; SHUFFLE the cards before you distribute them)
(30 minutes)
Introduction/Welcome
8:30-8:40
Welcome and congratulatory message from the facilitator/presenter
Explain/introduce meeting norms and discuss breaks/lunch plans
Introduce District administration representatives present at the orientation session
(10 minutes)
8:40-8:45
Congratulatory message from District Administration representative
(5 minutes)
8:45-9:00 Ice Breaker 1: (Kinesthetic/Auditory)
(Large group: 16+) Table Introductions –
Using the playing card they received upon arrival, new hires are to organize into small groups of 4-5, based on the color of the card (example: groups of 4-5 red).
Each person at the table is to introduce him/herself and briefly describe their connection with that card. (The employee will need to draw a connection between himself and the card) Example: Good morning. My name is Iman E. Wemploy. My connection to this 5 of Diamonds is that my wife and I just celebrated our fifth wedding anniversary. From this exercise, each table can share out about ONE of its members – perhaps the most creative/intriguing/memorable response.
(In case of small group: up to 15) Whole group introductions. Same procedure as the large group, but no need to get into small groups or share out at the end. (10-15 minutes)
9:00-9:10
Nuts and Bolts
During this period, we will share the vision and mission of the District, along with communicating the District’s leadership structure and direct reports for new hires participating in the orientation session.
1. District Vision/Mission (5)
2. Leadership/Important Contact Info (5)
(10 minutes)
9:10-9:45
District Highlights (video presentation) (15-20)
Having the opportunity to buy into District ideals by understanding the District’s success and celebration of its stakeholders gives the new employees a chance to take pride in their new undertaking as an integral part of Eagle Country.
a. Academic achievements (5) i. Student success stories: 1-2 student leaders from the high school will talk with new hires, sharing positive experiences. They’re the reason we have District in the first place!
b. Employee achievements (10)
i. Encouraging Message from District Employee of the Year ii. District Employee Milestones/Success stories
c. Your connection to the District’s success (5) Ask: How can new employees begin to show their spirit of excellence? “GREAT”
G – Greet all clients/stakeholders and make them feel comfortable.
R – Respect cultural and personal differences.
E – Evaluate how clients/stakeholders like to be treated.
A – Adapt your approach to match clients/stakeholders needs.
T – Thank your clients/stakeholders for their business.
(35 minutes)
9:45-10:00 (Break )
10:00-10:15
Ice Breaker #2: Tell it! (Auditory/Kinesthetic)
Using their playing cards, participants will move to new groups – this time, by number (example: 4 odd numbers, 4 even numbers, 4 face cards)
SAY: Each of us has had a not so great experience in the workplace - or we’ve imagined worst-case scenarios. Without using names of persons involved, take turns sharing your nightmare workplace experience from a previous job assignment. Be sure to include how it impacted you as an employee of that organization. Try to listen without distractions as your new co-worker shares his/her story. You’ll see why after we return from lunch.
(10-15 minutes)
10:15-11:00
Employee Handbook Pt. 1
To ensure the new hires have had an opportunity to thoroughly understand District policies, we will address major concepts in the morning and afternoon sessions in a presentation format. Participants will receive a copy of the entire Employee Handbook, and will have the opportunity for questions at the end of the presentation.
[Remind participants about the sticky notes/index cards (use to write down questions/thoughts to come back to later on) ]
(45 minutes)
11:00-11:30
Article discussion: On the job stress (Think/pair/Share)
“101 Ways to Cope with Teaching Stress” (source: www.smartteaching.org/blog)
(30 minutes)
11:30-12:30
Lunch – Provided by district (with vegan option), lunch will be served in the Chester Room. As this is not a working lunch, participants may elect to leave the premises if they wish. However, they still must adhere to the 60-minute time frame. (After lunch, facilitator stocks each table with a small basket of pre-wrapped fun-sized candies and/or mints)
(60 minutes)
12:30-12:45
Door Prize /Ice Breaker #2 and Morning Recap
For participants who believe they have been excellent listeners, offer a chance to retell one of the stories they heard during Ice Breaker #2. (This is for up to three participants) If details are accurate, both the person who retold the story AND the initial storyteller receive door prizes. (Total of 6 prizes max)
Presenter will briefly review the morning discussion of the Handbook and District highlights by asking participants: 1) what caught or held your attention in this morning’s District highlights? 2) What was one of the most important points we covered in the Handbook up to this point?
(10-15 minutes)
12:45-1:00
Ice Breaker #3: The Best Day of My (Work) Life! Kinesthetic
Using their playing cards, participants will move to new groups – this time, by suit (example: 4 hearts, 4 diamonds, 4 clubs)
[Say] Hopefully somewhere along the way in your professional life you’ve experienced a day – or maybe just a brief experience – where you felt absolutely great about a job well done, or perhaps you were recognized for the great work you do. If you haven’t, engage your imagination for a moment, and picture yourself in your current job assignment in what you would consider your BEST day ever.
Without using names of persons involved, take turns sharing your joyous experience from a previous (or current) job assignment. Again, be sure to include how it impacted you as an employee of that organization. Again, try to listen without distractions as your new co-worker shares his/her story.
Allow time for participants to do activity. Think/Pair/Share. (10-15 minutes)
1:00-1:45
Employee Handbook Pt. 2
For this final portion of the Handbook discussion, the facilitator will remind participants about the sticky notes/index cards (use to write down questions/thoughts to come back to later on) available on each table.
Review the remaining portions of the employee handbook. Using the “turn and talk” engagement strategy and whole group discussion of major points.
(45 minutes) 1:45-2:15
Serving the Public: Being right Vs. Being professional/Conflict Management
This portion of the orientation session will provide an opportunity for participants to interact with one another while looking at real-world examples of best practices when dealing with unfavorable situations in the workplace.
Role-playing skit to be performed live (by participants) or pre-recorded by District staff.
1. Small Group Discussion of skit, then share out (presenter will decide which questions/allow participants to share most poignant responses) to whole group.
Break the attendees up into smaller groups; use the different workplace conflict scenarios below per table for DOL
2. Participants will engage in discussion using these questions: (questions will be printed on large index cards and distributed one per table just before skit/video begins)
a. What did you observe in the scenario presented in the skit?
b. Who was right/wrong?
c. What would you have done in that situation?
d. What could have been done to prevent the situation?
e. What would be a better solution?
f. Describe the ‘professional’ actions of the District employee. (30 minutes)
2:15-2:25 Afternoon Break
(10 minutes)
2:25-2:35 General Question/Answer Session
(10 minutes)
2:35-3:00
Wrap up
1. [SAY] We’ve focused a great deal on listening intently when we did our last two activities. To be great leaders, whether in your department, District wide or otherwise, it is important to remember the value of each person with whom you interact. When we listen to others, we are giving our time and attention to them, and this is one way we can instantly show a person how much we value them. Listening matters.
When we moved to our last groupings, was strategic. Rather than end on a sour note, reminiscing about our horrific disasters on the job, we need to leave here today inspired and excited about the tasks that lie before us.
Now, you are seated near someone who has the same suit as you. Be reminded that although we will go our separate ways and into our various departments after today, we are all still a part of the same Eagle team. And we should all have the same professional outlook. (Remind participants of the District mission)
As we prepare to close for the day, let’s give away a few more prizes! For participants who believe they have been excellent listeners, offer a chance to retell one of the stories they heard during Ice Breaker #3. (up to 2 participants – different from the earlier group) If details are accurate, both the person who retold the story AND the initial storyteller receive door prizes. Final Demonstration of Learning: (this will require the use of internet-ready device (laptop, tablet, smart phone, etc.)
Presenter should already have set up assessment on GetKahoot.com. Participants respond 5-10 questions about the topics covered in the orientation session by entering the online ‘classroom’ via Kahoot.it. Responses are displayed live and offer participants and instructor immediate feedback.
Prize will be awarded to participant(s) with the highest scores. Prize will be awarded to the participant who arrived to the orientation session first.
2. Remind new hires of the following:
a. ID Badge scheduling, days and times.
b. Clock-in/sign-in procedures
c. Any outstanding documentation: transcripts etc.
3. Next steps/Next training dates (or notify them via an addendum to the handbook about upcoming professional development for their specific department/content area)
4. Professional development session surveys (great for feedback and planning for next time) distributed by facilitator (not presenter), completed by participants and turned in on the way out of the door (or left on tables face down)
5. Thank participants for their time. Dismiss.