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Diversity and Hospitality

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Diversity and Hospitality

Michelle Snyder

HTT/200

April 4, 2012
Karen Stevens

Diversity and Hospitality

Identify the major trends related to diversity and explain their effects on the hospitality industry… There are many elements of diversity. To describe diversity real simple, it means difference or change. “Diversity” means merely that the employees in the workplace are “diverse.” Elements of diversity can include: skin color, ethnicity, gender, education, age, sexual orientation, economic background, beliefs, religion, and culture, learning style, country of origin, geographic region, physical ability, mental ability, personality, experience, expressiveness, veteran status, and weight. Diversity is all around us and is changing all the time. How many trends are out in the world that has to do with hospitality...? To start there are many new trends out there today, but there are some old ones that still remain. The major trend in diversity is towards a fairly even mix of genders and skin colors. Some trends in the world today that have to do with hospitality include: The Emergence of the Internet and E-Commerce, E-booking and Employment and Recruitment. To give an example of a new trend right now in hospitality would be online booking in the hospitality industry. It is an easy and convenient way for the consumer and also assists in helping hotels to keep better records. The percentage of reservations made online for a hotel is close to 50% to 65%. Companies have improved their business and hospitality this way. It has caused a loss of some employment because they won’t have to hire as many people to take reservations over the phone. The reason for the popularity of E-booking is that is offers benefits to all parties: the suppliers and customer. Another example of a trend that relates to Hospitality is the Akins diet. This was a major trend in the hospitality industry. You see the Akins diet in menus and at the schools, to help with healthy eating around the world. There are four basic structural changes that will shape the demand for hospitality services. They include: an increasingly diverse population, the proportion of women working, changing family composition, and a changing income distribution. The shift toward the popularity of ethnic foods almost certainly reflects a change in demand resulting from the increase in America’s present diversity. The changes in our views of women and family have had an enormous impact on the hospitality industry over the 100 years. Family composition is also rapidly changing. Like I said earlier, there are many old trends that are still around and new trends growing every day in the hospitality industry.

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