...manager? a. Technical knowledge is all that is needed for success. b. It is not essential to have sound interpersonal skills. c. Technical skills are necessary, but insufficient alone for success. d. Effectiveness is not impacted by human behavior. e. Technical skills do not influence efficiency. (c; Easy; Interpersonal Skills; p. 5) {AACSB: Analytic Skills} What Managers Do 3. Which of the following would not be considered an organization? a. a church b. a university c. a military unit d. all adults in a given community e. an elementary school (d; Moderate; Organization; p. 6) {AACSB: Analytic Skills} 4. Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals? a. party b. unit c. team d. community e. organization (e; Easy; Organization; p. 6) 5. Which of...
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...5 WORKING IN THE NEW ECONOMY 6 Globalization 6 Intellectual Capital 6 Knowledge worker 7 Diversity 7 Technology 7 Workforce diversity 8 Discrimination 8 Ethics 8 Prejudice 8 The Glass ceiling effect 9 Corporate governance 9 Career (core worker, contract worker, part-time worker) 10 ORGANZATIONS IN THE NEW WORKPLACE 11 Critical survival skills for the new workplace 11 Organization 12 ORGANZATIONS AS SYSTEMS 12 Open systems 12 ORGANIZATIONAL PERFORMANCE 12 Productivity 12 Performance effectiveness 13 Performance efficiency 13 CHANGING NATURE OF ORGANIZATIONS 13 7 changes 14 Total quality management (TQM) 14 MANAGERS IN THE NEW WORKPLACE 15 Definition of manager 15 LEVELS OF MANAGERS 15 Top manager 16 Middle manager 16 Project manager 16 Team leader or supervisor 16 Nine responsibilities of team leader 17 TYPES OF MANAGERS 17 Administrator 17 Functional manager 17 General manager 17 Line manager 17 Staff manager 17 MANAGERIAL PERFORMANCE 17 Quality of work life 17 Accountability 18 CHANGING NATURE OF MANAGERIAL WORK 18 Upside-down pyramid 19 THE MANAGEMENT PROCESS 19 FUNCTUONS OF MANAGEMENT (Planning, Leading, Controlling, Organizing) 19 Management 20 Leading 20 Organizing 20 Planning 21 Controlling 21 MANAGERIAL ACTIVITIVES AND ROLES 21 Mintzberg’s 10 managerial roles ( Inter-Info-Decisional) 22. Realities of managerial work 22 MANAGERIAL AGENDAS AND NETWORKING 22 ...
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...of the organization while trying to maintain a profitable company that takes into consideration employees, shareholders, customers and board of directors, etc. Another attribute of a great leader is managing diversity in the workplace. However, diversity includes many different issues and needs to be managed and if done properly can lead to competitive advantages for the company. Thomas A. Kochan, professor at MIT, stated “Diversity can enhance business performance only if the proper training is provided and the organizational culture supports diversity (Dubrin, 2010). Managing Cultural Diversity: Managing cultural diversity is not an easy task, however, when incorporated into the organizations core values, is makes it easier to incorporate (Dubrin, 2010). Below is a diagram that provides a breakdown of areas or issues that may need to be looked at to evaluate the possibility of creating and leading a culturally diverse organization. These areas may help to identify areas where a competitive advantage may be available in the organization. In such a culturally diverse world and as the organization makes decisions that will impact them globally, these discussions are vital for the success of the company. Whether not decisions are made to implement or not to implement decisions based on diversity within the organization, these ideas, may identify some of the organizations strengths and weaknesses. (Cox & Blake, 1991) Through this evaluation, the organization may identify...
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...of the organization while trying to maintain a profitable company that takes into consideration employees, shareholders, customers and board of directors, etc. Another attribute of a great leader is managing diversity in the workplace. However, diversity includes many different issues and needs to be managed and if done properly can lead to competitive advantages for the company. Thomas A. Kochan, professor at MIT, stated “Diversity can enhance business performance only if the proper training is provided and the organizational culture supports diversity (Dubrin, 2010). Managing Cultural Diversity: Managing cultural diversity is not an easy task, however, when incorporated into the organizations core values, is makes it easier to incorporate (Dubrin, 2010). Below is a diagram that provides a breakdown of areas or issues that may need to be looked at to evaluate the possibility of creating and leading a culturally diverse organization. These areas may help to identify areas where a competitive advantage may be available in the organization. In such a culturally diverse world and as the organization makes decisions that will impact them globally, these discussions are vital for the success of the company. Whether not decisions are made to implement or not to implement decisions based on diversity within the organization, these ideas, may identify some of the organizations strengths and weaknesses. (Cox & Blake, 1991) Through this evaluation, the organization may identify...
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...Cultural diversity advantages and disadvantages In the 21st century, work place diversity has become reality. With globalization taking place, diversification is the changing labor force in U.S. Increased emigration has mirrored into the workforce. According to Census Bureau data, immigrant workers made up 42 percent of the growth of the labor force in 2012 (Cohen, n.d). Managers now recognize that cultural diversity in the workplace is a challenge that must be addressed to lead an effective team. A culturally diverse workforce has many competitive advantages. Frist, by capturing cultural diversity, the company will gain an added value and competitive advantage over companies that have ignored this challenge (Gwynne, 2009). People despite their cultural upbringing, feel valued. By tapping into the human value of each individual, managers will gain an increased commitment and productivity, strengthen work relationships and retain the best employees. The second, benefit is business growth. Targeted audiences in a global market, come from multicultural backgrounds. Members with different multicultural background will bring ethnic authenticity (Gwynne, 2009). This means language skills, knowledge of business network and cultural sensitivity from their home countries. This is an added asset that the company can use to gain a competitive advantage into targeting a new audience. A third advantage to a multicultural team is the potential to gain new a consumer base at home...
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...Guidelines on Multicultural Education, Training, Research, Practice, and Organizational Change for Psychologists American Psychological Association Approved as APA Policy by the APA Council of Representatives, August, 2002 Copyright, American Psychological Association, 2002 Author Note: This document was approved as policy of the American Psychological Association (APA) by the APA Council of Representatives in August, 2002. This document was drafted by a joint Task Force of APA Divisions 17 (Counseling Psychology) and 45 (The Society for the Psychological Study of Ethnic Minority Issues). These guidelines have been in the process of development for 22 years, so many individuals and groups require acknowledgement. The Divisions 17/45 writing team for the present document included Nadya Fouad, PhD, Co-Chair, Patricia Arredondo, EdD, Co-Chair, Michael D’Andrea, EdD and Allen Ivey, EdD. These guidelines build on work related to multicultural counseling competencies by Division 17 (Sue et al., 1982) and the Association of Multicultural Counseling and Development (Arredondo et al., 1996; Sue, Arredondo, & McDavis, 1992). The Task Force acknowledges Allen Ivey, EdD, Thomas Parham, PhD, and Derald Wing Sue, PhD for their leadership related to the work on competencies. The Divisions 17/45 writing team for these guidelines was assisted in reviewing the relevant literature by Rod Goodyear, PhD, Jeffrey S. Mio, PhD, Ruperto (Toti) Perez, PhD, William Parham, PhD, and Derald Wing Sue...
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...Multicultural Collaboration | Main Section | Contributed by Tim BrownleeEdited by Jerry Schultz and Phil Rabinowitz | What is "multicultural collaboration"? Why is multicultural collaboration important? When should you commit to multicultural collaboration? What are some guidelines for multicultural collaboration? How do you build a multicultural collaboration? As our society becomes more culturally diverse, organizations are understanding the need to work with other organizations in order to "turn up the sound," so their voices are heard and their issues will be addressed. This means that individuals and institutions can no longer deny the sometimes uncomfortable realities of cultural diversity. Organizers and activists are realizing that we have to come to grips with our multicultural society, or we won't get anything done. But how do we do that? One Wisconsin labor activist says, "We want to include communities of color, but we just don't know where to begin. We hold open meetings, but no people of color even show up." A neighborhood organization member in South Los Angeles, says, "Last year, we decided to move toward organizing in the Latino community for the simple reason that we have a lot of new immigrants from Central America in the neighborhoods. We wanted to make an authentic multicultural organization, but we learned an important lesson -- it doesn't just happen." Many organizers have begun to come to grips with diversity issues, even though they may not...
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...In this paper we will create a Diversity Plan for Sherwood Manufacturing with the ten common components of a diversity plan. I will give a general overview of the diversity plan considering each of the 10 components and will describe how the company should include each component. This paper will conclude with any improvements that could be made to increase the effectiveness of the diversity plan for Sherwood Manufacturing. Current Climate: To execute any plan with metrics, it is important to ensure that you have a baseline of data to begin with. This will show you problem areas that exist at this time as well as areas in which your organization is doing well. (Ten common components of a diversity plan, n.d.) Sherwood would be best if they developed a committee or if the human resource area developed a group to set up a survey. This survey could help understand the current climate and where best to start developing a diversity plan. Timeline: Your Diversity Plan must include a timeline of execution and measurement, in addition to the other components of the plan. You must designate a specific time to implement the plan, how often you will check in to see how each of the metrics it is targeting are doing, even a plan for gathering feedback and making necessary changes. Without a timeline, it is easy to lose track of your Plan and to start heading toward failure. (Ten common components of a diversity plan, n.d.) The same committee must set up a timeline. The time line must consist...
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...Overcoming Global Obstacles: Multicultural Management BUS600: Management Communications with Technology Tools Dr. Raj Singh April 23, 2012 Introduction As a result of globalization, the world in which we do business is increasingly becoming smaller and smaller. People are buying and selling goods, providing services, and communicating with others on a much more global scale. One hundred years ago it would have taken these people months to communicate, but today they can communicate with the press of a button. As our interactions with those from cultures much different than our own increases, communicating with one another creates obstacles we normally wouldn’t face when interacting with those from our own culture. This presents the peculiar problem for the business because it must train managers to effectively communicate within the constructs of different cultural norms and values. Communicating to others the importance of diversity in multinational corporations is a difficult task because it essentially involves asking others to reject the idea of their culture being superior to others. As O’Rourke (2010) points out, “failures in an overseas business setting most frequently result from an inability to understand and adapt to foreign ways of thinking and acting, rather than from technical or professional incompetence,” (p. 284). Regardless of difficulty, if a business...
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...Overview Name HRM/300 Date Instructor Name Human Resource Management Overview Human resource management (HRM) has a role that supports organizations in achieving their goals by hiring and maintaining effective employees. The human resource manager is in charge of the staffing, defining and designing work, and employee compensation and benefits. The goal for HRM is to make the most of the production of an organization by improving the success of the employees. Human Resource Management According to DeCenzo & Robbins (2007), human resource management will deal with the changing world and how it relates to the work field. HRM must “understand globalization, technology changes, workforce diversity, labor shortages, changing skill requirements, continuous improvement initiatives, the contingent workforce, decentralized work sites, and employee involvement” (DeCenzo & Robbins, 2007). Primary Function The primary functions of human resource management are overseeing department functions and managing employees. This includes strategic and functional responsibilities, compensation and benefits, training and development, recruitment and selection, and employee relations. Strategic Plan The strategic planning is when a company defines objectives and addresses any internal and external factors. The strategic planning process includes the mission and objectives, situation analysis, strategy formulation, strategy implementation, and evaluation and control. The company...
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...author will act as researcher and will use exploratory research design, i.e. the study will be based on secondary data taken from magazines, journals, internet and reports. These tools will help author to conclude the objectives of the study. The author found that there are problems among the cross-cultural teams regarding their cultural background. The different ways are also suggested to cope up with the problems faced by crosscultural teams. The author had also focused on how to create effective management of multicultural teams. RESEARCH VALUE The research may be valuable for the companies who are looking for expanding the business and also for those companies who are facing the cross- cultural team issue. workplace leads to heightened tensions among the employees and thus hindering company’s performance. [4] Most of the people assume that workplace diversity is about increasing racial, national, gender or class representation. This is only the first step, Diversity goes beyond to the varied perspectives and approaches to work that member of different identity group bring. [5] OBJECTIVES OF THIS STUDY Every study is done to accomplish...
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...Chapter 11 • Entrepreneurs think and act ingeniously when it comes to resources. What does this mean and why is it so important? (Question #1) Entrepreneurial use resources that includes the management team, the board of directors, consultants, financial resources, assets such as the plant and lastly the business plan. According to Howard H. Stevenson, entrepreneurs strive for using the least amount of all types of resources as possible, rather than own the resources they need. This is done to reduce risk that would include staged capital commitments, less capital, more flexibility, low sunk cost and lower costs. • Describe at least two creative bootstrapping resources. (Question #2) Ventures find the use of other people’s resources to accomplish a little more with a little less in order to pursue the opportunity of becoming successful. Having the use of the resources and being able to regulate or influence the placement of the resource is important. These resources include a number of things, such as money invested or borrowed. Other resources include, people, equipment, office location, or any other items that may be given at a low cost or maybe free by customers or suppliers. Other creative bootstrapping resource includes using outside people resources. Hiring professional expertise on a project basis and lease rather than own is a creative bootstrapping resource that is used to minimize the resources owned. • Why will the Internet become an increasingly important gateway...
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...Workplace diversity In a journal article entitled The multicultural organization by Taylor Cox, Jr., Cox talks about three organization types which focus on the development of cultural diversity. The three organization types are: the monolithic organization, the plural organization, and the multicultural organization. In the monolithic organization, the amount of structural integration (the presence of persons from different cultural groups in a single organization) is minimal and white male privilege is very tangible. This type of organization may have women and marginalized members within the workforce, but not in positions of leadership and power. The plural organization has a more heterogeneous membership than the monolithic organization and takes steps to be more inclusive of persons from cultural backgrounds that differ from the dominant group. This type of organization seeks to empower those from a marginalize standpoint to encourage opportunities for promotion and positions of leadership. The multicultural organization not only contains many different cultural groups, but it values this diversity. It encourages healthy conflict as a source of avoiding groupthink. Leadership The culture of an organization is reflective of the leadership. Exploring organizations that have experienced dramatic culture shifts, such as NASA from the height and success of the Apollo era to the demise of the Challenger and Columbia days, it is evident that the culture was in large part affected...
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...an organization as large as Wal-Mart, boasting over 2 million employees worldwide, innovation and diversity are key schemes in managerial function that yield organizational sustainability (Walmartstores.com, 2011). The four functions of management, used on diversity and innovation, enable these two aspects to be effective (Bateman & Snell, 2011). Innovation is creating new ideas that yield new goods and services that can be used to create value. However to have value adding innovation, effective implementation must be accomplished (Bateman & Snell, 2011). Planning, organizing, leading, and controlling must be handled efficiently to leverage the potential of innovation. Wal-Mart’s planning has enabled them to see trends in same-store spending that showed a need to make change, and build profitability (Maital, 2008). Innovation, in the form of new Wal-Mart Money Centers, organized financial powers held by Wal-Mart to offer financial services to customers such as check cashing, and money transfers (Maital, 2008). Wal-Mart Money Centers furthered services that were once handled through customer service, but made it easier to access as the center focused on this aspect solely. Through effective leading and contolling, Wal-Mart has been able to gain profitability in this venture. With the amount of people using the services presently, even banks have taken notice to Wal-Marts success and begun to improvise similar approaches (Hazard, 2011). With a multicultural organization, Walmart...
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...following terms is used to describe the factors and forces outside marketing that affect marketing management's ability to build and maintain successful relationships with target customers? A) the marketing environment B) the cultural environment C) strategic planning D) target markets E) the marketing mix Answer: A Diff: 1 Page Ref: 66 Skill: Concept Objective: 3-1 3) You are directed to study the demographic, economic, natural, technological, political, and cultural factors that are larger societal forces affecting your company. What are you studying? A) the macroenvironment B) the microenvironment C) the external environment D) the marketing mix E) the global environment Answer: A Diff: 1 Page Ref: 66 Skill: Concept Objective: 3-1 4) Which of the following is NOT a type of factor in a company's macroenvironment? A) demographic B) economic C) technological D) competitive E) political Answer: D Diff: 1 Page Ref: 66 Skill: Concept Objective: 3-1 5) All of the groups within a company are called the ________. A) culture B) diversity C) internal environment D) climate E) range Answer: C Diff: 2 Page Ref: 67 Skill: Concept Objective: 3-1 6) Which type of organization helps companies to stock and move goods from their points of origin to their destination? A) financial intermediaries B)...
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