Do You Know How to Communicate Effectively with Different Communication Styles?

In: Business and Management

Submitted By imyr22
Words 731
Pages 3
Do you know how to communicate effectively with different communication styles?
AB221: Customer Service

“The Impact of Communication Styles on Customer Services”

When we think of communication styles through customer service what immediately comes to mind is spoken words (tone or language), body language (cross arms or stance), engagement and professionalism. But that’s not all that communication styles entail. Customer Service is built on a foundation of communication, acknowledgment and response. (Everson 2007) It’s important to understand how to deliver effective customer service to internal and external customers. Though do we really understand the communication styles that we relate to more effectively, is the question. There are three basic communication styles that a customer service or consumer might fall into, they are the following; (Gibson 2008/2012)
Aggressive- poor listener, sarcastic, know it all and loud.
Passive- hesitant, allows others to make decision for self, self-effacing and low tone.
Assertive- active listener, confident, fair/just and attentive.
Once we have been able to identify the category we fall into, we also can learn to adapt to the other communication styles. This will allow for us to understand on how to be more assertive on handling the flow of communication, whether it’s via the phone, in person, through email or mail. Remember our goal at the end is to provide a perfect product, providing friendly and delivering effective resolution in a timely fashion. (Inghilleri, Solomon 2010)

Dear Walmart Superstore Corporation,
On August 20, 2014, I visited a Miami Walmart Superstore. I was there needing to buy some last minute items for my son whom was going to a local University nearby. After being in the store for about 15 minutes, I was starting to head towards the isle that had towels, pillows, blanket, etc. There was…...

Similar Documents

How Effectively Do You Think Rachel Spent Her Day?

...How effectively do you think Rachel spent her day? In my opinion, how she spent her day is quite effectively. Because she has a mixture of relax and hard-work modes. She can also manage her project on schedule and has a very good social relation by help other project that is behind schedule to be back on track. She has very good planning both in the morning and evening. However, if the communication breakdown was not occurring and no weekly status meeting, she will use only 20 minute to listen to their team members in one day. I think this is less than it should be. Actually, the discussion between manager and group member is significant in order to keep project on track and build up their relationship. When the communication breakdown occurred, Rachel was not fear to face with the problem but on the other hand she shows her investigation skill by she immediate indentify the root causes of the problem by discuss with another department where the problem occurred. Also, after finish defining root cause she shows her good coordination skill by directly report to her boss and give her team know what is happening and reviewing the impact that could have on this project. Nevertheless, her project can follow schedule when she only met team member 20 minutes a day. This is maybe because of her ability to control / manage people. What does the case tell you about what it is like to be a project manager? Project manager is not like other managers because they have to deal...

Words: 481 - Pages: 2

How to Communicate Effectively

...How to Communicate Effectively With Any Learning Style NAME Foundations of General Education and Professional Success / GEN/200 September 16, 2011 PROFFESSOR’S NAME Abstract In 1938 Howard Gardner a Harvard University professor changed the way intelligence and learning is perceived with his theory of multiple intelligences (Carter, Bishop, & Kravits, 2007). According to Professor Gardner, there are eight different intelligences and each of these them have different characteristics that affect the way we perceive things and learn. His research also discovered that we all have multiple intelligences and that the way we learn and communicate directly depends on which of our intelligences are most developed (Carter, Bishop, & Kravits, 2007). Of the eight different Intelligences, this paper will focus on only three, Intrapersonal, Verbal-Linguistic, and Visual-Spatial). This paper will attempt to explore how individuals with each of these intelligences can effectively communicate within a group environment, and will also explore the different personality types and how individuals with these personality types can effectively communicate and contribute to any team or group. How to Communicate Effectively With Any Learning Style A Harvard University professor named Howard Gardner discovered in 1983 that there are at least eight intelligences that everyone possesses, but he also stated that some intelligences are more or less developed than...

Words: 913 - Pages: 4

How Well Do You Know Priya Agrawal?

... and significance , System software, Application software, software issues| | | |, | |13 -15 |Operating System Concepts: | | | | |Operating system basics, Common operating system tasks and services. Types of operating | | |Data Communication and Network |systems. | |16-19 |Basics: | | | | |The telecommunication systems, Networks, Network topology, Network communication software,| | | |Network processing strategies, Telecommunication applications. | |20-24 |The Internet, Intranet and Extranet | | | |Applications of computers and IT |Services provided by internet, The World Wide web(WWW), Internet, Intranet and Extranet | | | |Application of computers in different areas like education...

Words: 329 - Pages: 2

How Do You Think

... HOW DO YOU THINK MARION HODLE LACKAWANNA COLLEGE ABSTRACT Are you a creative thinker? Can you be inspired to write or draw from a walk through a museum? Can you come up with a few good ideas from just lying in the grass at the park? If this is the way your mind works and how you go about solving problems then you’re a creative thinker. If you get inspirations or some of your best answers by looking up facts, reading up on subjects and linking information you already know to be true, you’re a critical thinker. Critical Thinking Critical thinking is the ability to think clearly and rationally. It’s a persons ability to engage in independent thinking. They can understand logical concepts between ideas, like linking thoughts. They can identify and construct arguments and detect common mistakes in reasoning over things. Creative thinking involves solving problems systematically. It also includes the identification and importance of ideas. Critical thinking can reflect on a person’s beliefs and values. Critical thinking is not based on how much a person knows. Even if you have a good memory and know a lot of facts it still does not mean you are a good critical thinker. A good critical thinker knows how to use his knowledge to solve problems and seek relevant sources of information. Critical thinking does not mean a person is critical or argumentative. It can also play a role in cooperation and reasoning. We use critical thinking to enhance our social situations. Some...

Words: 637 - Pages: 3

How Well Do You Know Me?

... million in new stock to the public and uses the proceeds to build a new car factory. How much do these events together add to current GDP? $0, $5 million, $10 million, or $15 million. Justify your answer. Answer: When Mr. Merrill buys $5 million in stock he invests $5 million, but Mr. Lynch disinvests $5 million and overall investment from this transaction is zero. No additional production occurred. On the contrary, GM buys a new car factory for $10 million, which adds to nonresidential fixed investment. Hence the addition to current GDP is $10 million. 5. A farmer grows a bushel of wheat and sells it to a miller for $1.00. The miller turns the wheat into flour and then sells the flour to a baker for $3.00. The baker uses the flour to make bread and sells the bread to an economist for $6.00. What is the value added by each person? What is GDP (if these were the only transactions in the economy)? Answer: The value added of the farmer is $1, the value added of the miller is $3-$1=$2, and the value added by the baker is $6-$3=$3. The value added of the economists is $0!! Total GDP is equal to the sum of all the value added. Thus GDP is $6. 2 Calculating GDP (5 points) Go to the BEA website ( and reconstruct TABLE 2, titles ”Spending Components of Nominal GDP” using more recent data. The information you need can be found in TABLE 1.1.5 of the NIPA tables. This table will allow you to reconstruct GDP using the spending approach. Use the most recent quarter that......

Words: 997 - Pages: 4

What Do You Know About Demad Estimation

...Students, please view the "Submit a Clickable Rubric Assignment" in the Student Center. Instructors, training on how to grade is within the Instructor Center. Assignment 1: Demand Estimation Due Week 3 and worth 200 points Imagine that you work for the maker of a leading brand of low-calorie, frozen microwavable food that estimates the following demand equation for its product using data from 26 supermarkets around the country for the month of April. For a refresher on independent and dependent variables, please go to Sophia’s Website and review the Independent and Dependent Variables tutorial, located at Option 1 Note: The following is a regression equation. Standard errors are in parentheses for the demand for widgets. QD       =          - 5200 - 42P + 20PX + 5.2I + .20A + .25M (2.002)  (17.5) (6.2)    (2.5)   (0.09)   (0.21) R2 = 0.55           n = 26               F = 4.88 Your supervisor has asked you to compute the elasticities for each independent variable. Assume the following values for the independent variables: Q          =          Quantity demanded of 3-pack units P (in cents)       =          Price of the product = 500 cents per 3-pack unit PX (in cents)     =          Price of leading competitor’s product = 600 cents per 3-pack unit I (in dollars)       =          Per capita income of the standard metropolitan statistical area (SMSA) in which the supermarkets are located...

Words: 799 - Pages: 4

How Do You Handle Anger

... others – Assume the best in people, and don't take their actions personally. * Listen – Use active listening   to consider what the other person has to say, and then think before you speak. In many situations, the best way to deal with anger is to accept it, and then find ways to move forward. This can protect your relationships with people, and it allows you to acknowledge your feelings. * Be assertive, not aggressive – By improving your assertiveness skills, you can reduce the frustration that you feel when your needs aren't being met. When you know how to ask for what you want, you'll generally feel more in control, and less likely to say things that you'll later regret. DON’T TRY TO COMMUNICATE WHEN YOU ARE STILL UPSET. * Release Your Anger You can reduce the likelihood of losing control by releasing the anger that you've built up. When you get rid of angry feelings on a regular basis, you'll feel calmer and more even-tempered, and you'll be more able to deal with the ups and downs of daily life. You can do a variety of things to release your anger, including the following: * Take 10 deep breaths. It really does work! * Do some physical activities – walk, run, swim, play golf, or do some other sport. This can be great for releasing the stress and frustration you've built up! * Use a punching bag or a pillow to physically express your anger (in a way that's not harmful). * Do yoga, or another relaxing form of exercise...

Words: 4881 - Pages: 20

Do You Know How Does Cottonseed Oil Refining Machine Work?

...Leaching of cotton seed oil as raw material, using cotton seed oil refining process of cotton seed oil. The process refining yield is high, can be used for reference in the oil production enterprises in selecting refining process. Keywords: cotton seed oil level; Cotton seed oil refining; The process flow Cotton seed oil contains fatty acids and other oils and fats, saturated fatty acid in 6% ~ 7% is C20 more fatty acid, determines the nature is different from any other oil. By leaching of cotton seed oil as raw material to the afterlife ChanMian seeds oil, cotton seed oil refining process, can improve the yield of cotton seed oil refining, achieve the goal of increase enterprise economic benefits. Now it introduces the technological process and the problems that should be paid attention to, for your reference. 1 process 1.1 physical refining process hot water vacuum system clay steam left left left left leaching of cotton seed oil filter degumming to vacuum drying to decolorization, deodorization, cotton seed oil left left left left down down down 1.2 process explanation 1.2.1 to remove impurities In order to reduce the loss of cotton seed oil refining, raise the yield of cotton seed oil in the refining process, leaching of cotton seed oil must first to remove the impurities. Generally adopt hair oil filter to remove impurities, the leaching amount of impurity control under 0.2% cotton seed oil, which can improve the efficiency of degumming section. 1.2.2 degumming by...

Words: 716 - Pages: 3

How Do You Know

...“How do you know?” George Madison was being suspected of having misstatement of receivables to inflate earnings. A subpoena was being sent to him to produce documents, information or subjects or to permit inspection of premises in his company. His father, Charles, at first, was pretending to be innocent of what is happening in the company. His secretary, Annie, who knows the truth, was frustrated in telling who is behind in all this things. Accused of securities fraud, in which it is a type of serious white-collar crime wherein a person or company, such as a stockbroker, brokerage firm, corporation or investment bank, misrepresents information that investors use to make decisions. Allegations of securities fraud are investigated by the Securities and Exchange Commission (SEC) and National Association of Securities Dealers (NASD). The crime can carry both criminal and civil penalties, resulting in imprisonment and fines. In the movie, Charles later on admitted to his son that he intentionally bribed officials from other country to make false statement of a material fact in which he or the company will be allowed to operate in a certain country. He made misleading representations of the company’s income statement to deceive users that the company is doing well. This can be classified as management fraud where in falsification of financial information that had benefit of him. Furthermore, there is a corporate fraud that can be seen this situation for he what he has done...

Words: 407 - Pages: 2

How Do You Hire?

...How do you hire? This interview of John M. Doe, the chief executive of the McGraw-Hill Companies, was conducted and condensed by Adam Bryant. Q. How do you hire? A. I hire 100% based on fit. Fit with our company, our values, our mission and vision. Fit with our people and culture. But I don’t just ask the candidate about these things. They may have memorized a script, in which case we are both wasting our time. Instead, I ask them about specific situations in which they must have acted in a way that indicates a good fit with us, e.g., tell me about a time when you had a conflict with a superior. How did you act? What did you do to fix the problem? As they answer the question, I am keenly looking for a story that flows well, that makes sense; I am trying to understand their thought process and why they went from A to B to C, and also how they did it. I have learned through the years that by interviewing candidates this way, it really allows them to shed off their mask, so pervasive in corporate America, and come clean. They know I expect nothing but the truth from them, and they know I am dead serious about the interview. As CEO of McGraw, there are a million other things I could be doing, but instead I have the unique privilege and opportunity of interviewing a fresh-faced 22-year old for one of the most junior positions at our company. Please tell me, why do you want to come work for McGraw?...

Words: 273 - Pages: 2

How Do You Spend?

...RP #9 November 24th, 2015 How Do You Spend? I’ve noticed that over the years, I don’t like parting with my money. When I’m out shopping, I look for the best possible price in a product. Once I find it, I still consider deeply if I really need the product or not. If it’s something I don’t think I’ll need, I’ll wait til the next day to see if it would have been an impulsive buy or something that can be of value to me. If it is something I buy right away, it would be that the deal is too great to pass up or it’s something I need without question. Even then, when I check out, I hate to see my money leave my account. It feels as if I stress a little about every transaction. Spending my money builds an emotional pain of deciding if what I bought would benefit me or not, but the only way to find that out is to buy the product and use it. My girlfriend on the other hand is the exact opposite. Almost anything she see’s that is of interest of her, she’ll buy it. She doesn’t buy everything she wants, but she’ll be more than likely to buy it right now then wait like me. When she see’s the deals, my guess is that she thinks she’s saving money on that product rather than buying it full price or there won’t be another deal like it. If it’s Black Friday, I would understand more but because she might not be thinking through if she really needs the product or not, she only sees the great deals/savings. Even if there’s no discount on the product, if she likes it she’ll buy......

Words: 408 - Pages: 2

Do You Know

.... Now I love this story, because.,, At the top of the Hill Moses held his hands and his staff up in support of the battle… Now you have to see this… As much as Moses wanted to hold that Staff up… He discovered that he could only hold his hands up for so long… I bet he tried… I bet he gave all he had… Ok, who in this room has done all they can to hold their hands up in the face of drama… In the face of an issue… Who’s been doing all they can to stand… Oh I’ve always loved the verse that says: Eph 6: 13 Therefore take up the whole armor of God, that you may be able to withstand in the evil day, and having done all, to stand. 14 Stand therefore, having girded your waist with truth, having put on the breastplate of righteousness, After you’ve done all you can to stand… Stand therefore… Wait, do you notice, no one ever really talks about how you’re supposed to stand, after you’ve done all you can to stand? Well… back to our story… the Lord showed us HOW we’re suppose to stand in the face of our drama AFTER we’re done all we can do (to stand) You know what I’ve talking about… you’ve done all you can think to do … even the spiritual stuff… You’ve prayed… you’ve fasted… you’ve done everything you can think of… And the bible still tells you to stand. Well here is how you do it. 12 But Moses' hands became heavy; so they took a stone and put it under him, and he sat on it. And Aaron and Hur supported his hands, one on one side, and the other on the other side; and......

Words: 4136 - Pages: 17

What Is Bilingualism and How Do People Communicate Bilingually?

...What is Bilingualism and how do people communicate bilingually? A critical analysis of the topic in the book “Academic Writing: Making the transition” by Steve Marshall. The book has a number of definitions for the term Bilingual. Edwards (1994), states that virtually all people were bilingual in nature. He stated that anyone who can communicate few words of another language is bilingual. This is to say that for example, if someone went on holiday to another country and could exchange a simple greeting in the foreign language, then he would be considered to be bilingual. The writer of the article states that the definition by Edwards is far from what most people consider to be bilingual because most people define bilingualism as the ability to fluently speak two languages. The problem with the Marshall’s statement is that he has not explained how he found out that most people define Bilingualism to be the ability to speak two languages fluently. He simply assumes this without giving conclusive evidence. It would have been better if he would have conducted a research or had the opinions of people on what they considered to be bilingual and would conclude based on the response by the people. Edwards’s definition is also ambiguous because the assumption that simply speaking a word of a foreign language makes one bilingual makes almost all people of the world bilingual because most people know few words of a foreign language and this would mean that everyone is...

Words: 1430 - Pages: 6

How Do We Know?

...Intro to Philosophy 11 January 2016 How Do We Know? ”How do we know? This is a very intriguing question once you really think about it. How do we acquire knowledge? How do we know something to be true? Is it through experience or does it come from another realm in which we previously inhabited? Is everything we know and will learn in the future already mapped out for us? Throughout history man has sought out to answer these deeper questions and through philosophy they have begun to open their eyes to the universe in which we live. Answering question after question each philosopher perfecting the former theory and all of it leading up to the ultimate question the purpose of life. Epistemology is a form of philosophy that comes from the greek word for knowledge “episteme” and “logos” meaning explanation (chaffee 229) this encompasses the nature of knowledge and justification. It is through epistemology and metaphysics that philosophers attempt to othe answer questions like: can we ever really know anything? what is the difference between belief and knowledge? Can there be different “truths” for different people. or is “truth” the same for all? Pre-socratic philosophers used these ideas to lay the foundation for philosophy as we know it today. Plato, a student of Socrates, and as an ancient Greek philosopher he not only preserved Socrates teachings for future generations but also contributed original ideas on a wide range of issues such as morality, politics, metaphysics...

Words: 1390 - Pages: 6

How to Communicate Effectively

...How to Communicate Effectively BCOM/275 Business Communications and Critical Thinking 19 March 2012 Brian W. Robinson Introduction With regards to demonstrative communication, there is no one specific definition or context as to which this term can be described. Demonstrative communication is a form of communication that takes the form of descriptive facial expressions, body language and dress, to name a few. If a person is very animated they may make you laugh and you may pay very little attention to the point or story they are trying to get across. Effective versus Ineffective Communication With Communication you will use all types of communication in a single sentence. There are your verbal tones, the way you present yourself, the placement of your hands when talking. Do you move your hands around a lot making the listener take cover or, do you keep them in your pocket? These are again, just a few examples of communication. This will ultimately affect the listener subconsciously and consciously and how they take you and your view. People who tell a children’s story are usually, not always, very animated so they can entertain and act out the story they are telling to the children. This is a type of communication that is audience specific. If you are in front of your boss this should not happen, the story should not happen unless asked. Your coworkers might enjoy it but, they might also not take you seriously on another issue. This type of...

Words: 855 - Pages: 4