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CHAPTER ONE OUTLINE
STUDENT LEARNING OUTCOMES
1. 2. 3. 4. 5. 6. Define management information systems (MIS) and information technology (IT) and describe their relationship. Validate information as a key resource and describe both personal and organizational dimensions of information. Explain why people are the most important organizational resource, define their information and technology literacy challenges, and discuss their ethical responsibilities. Describe the important characteristics of information technology (IT) as a key organizational resource. Define competitive advantage and illustrate the role of information technology in supporting competitive advantages and business vision. Discuss the impacts information technology can and will have on your life.

INDUSTRY PERSPECTIVES
7 10 Timely Information: From 48 Hours to Just 20 Minutes Always Remember: Business Drives Technology A More “CustomerOriented” Internal Revenue Service Using Technology When Millions of Possible Solutions Exist 27

FEATURES
Global Perspective Overcoming Language Barriers on the Internet On Your Own E-Mail: Electronic Mail or Expensive Mail? Team Work Identifying Hardware and Software Global Perspective Managing Knowledge with a Knowledge Management System On Your Own Researching Your Career and Information Technology Team Work Developing Strategies for Protecting Yourself against Identity Theft Electronic Commerce Using the Internet as a Tool to Find a Job • • • •

WEB SUPPORT
www.mhhe.com/haag Job databases Electronic résumés Locating internships Interviewing and negotiating tips

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CHAPTER ONE
The Information Age in Which You Live
Changing the Face of Business
OPENING CASE STUDY: DISRUPTIVE TECHNOLOGIES DISRUPT BLOCKBUSTER LATE FEES
The term “disruptive technologies” almost makes technology sound like a bad thing, but it…...

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..., Hershey, PA: Idea Group, pp. 402–12. Joia, L. A. (2001) ‘Information technology for intelligent megabusiness’, in: Y. Malhotra (ed.) Knowledge Management and Business Model Innovation, Hershey, PA: Idea Group, pp. 95–113. Katzenbach, J. R. and Smith, D. K. (1994) The Wisdom of Teams: Creating The High-Performance Organization, Boston, MA: Harvard Business School Press. 246 Bibliography Kim, D. H. (1993) ‘The link between individual and organisational learning’, Sloan Management Review 35(1): 37–51. Kimble, C., Hildreth, P. and Wright, P. (2001) ‘Communities of practice: going virtual’, in: Y. Malhotra (ed.) Knowledge Management and Business Model Innovation, Hershey, PA: Idea Group, pp. 216–230. Koenig, M. (2004) ‘Knowledge Management Lessons Learned: The US Perspective’, Online Information 2004 Proceedings, available at: www.online-information.co.uk/0106/files/conferenceproceedings. brochure?1070303112904.pdf (accessed 2 August 2005). Koenig, M. (2005) ‘KM moves beyond the organization: the opportunity for librarians’, in: Proceedings of World Library and Information Congress: 71st IFLA General Conference and Council, 14–18 August, Oslo (CD-ROM). Ladley, J. (2003) ‘Beyond the Data Warehouse: Beyond Rows and Columns – Unstructured Information, Part 3’, available at: www.DMReview.com (accessed 10 November 2005). Lave, J. and Wenger, E. (1991) Situated Learning: Legitimate Peripheral Participation, Cambridge: Cambridge University Press...

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