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In: Business and Management

Submitted By ashwinibachhav
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ASHWINI SACHIN BACHHAV

Mobile: 09922686848/ 09422293379

E-Mail: Ashwini.bachhav@birlasunlife.com [pic]

In pursuit of opportunities in the field of Manager Sales Support Staff / Asst. Manager for Sales Support and MIS Manager.

SUMMARY

[pic]

← Associate from Insurance Institute of India with over 4 years of experience in managing the complete scope of Operations involving Customers Service, HR Initiatives, Admin, MIS Preparation, Internal Control, Liaison & Coordination and Team Supervision.
← Currently associated with Birla Sunlife Insurance Co. Ltd., Location: Nasik as Senior Branch Operation & Sales and Support + Group Leader in Sales Support Staff for Mumbai & Aurangabad Region.)
← Talent for proactively identifying & resolving problems, controlling costs, maximising productivity & delivering profit increases.
← Expertise in developing, recommending and implementing human resource strategies and policies in support of business objectives.
← Deft in overseeing change management and provision of business focus solutions in a fast moving environment.
← Possess a high degree of personal maturity and professional efficiency in addition to the basic functional knowledge inherent in the operation and HR function.
← KEY STRENGTHS ENTAIL: - The ability to build strong & enduring relationships - Strong communication skills

- A strategic / business vision - Leadership qualities

- Negotiating / influencing skills - Ability to balance strategic & operational issues

- Proficient in MS Word, Outlook, PowerPoint and Excel - Management Skills

SKILL SET

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Management of Sales Support for Mumbai Branches:

← Implementing policies/ procedures for the overall development of the branches.
← Posses extra ordinary communication and interpersonal skills; prior experience in dealing with in-house and external customers
← Mobilizing appropriate people in the process and integrating tools & procedures required to meet business needs.
← To execute daily sales portal administration activities, MIS automation and participate in related projects or strategic initiatives.
← Extract MIS and prepare Summary and Details report for Sales Review.
← Maintain complete sales input data in respect for their Goal sheet, shortfall in goal sheet, Issued Policy data, Renewal data, Agent Data, etc
← Publishing daily Sales Summary MIS to Zonal Sales Manager and Zonal Operation Manager.
← Taking various initiatives for maintaining SLA (Service Level Agreement).
← Coordinating with Sales team and getting feedback in improvement of current Sales Portal Design.
← Providing feedback to the Technicians based on quality audits and rendering suggestions for improvement.
← Liaising with Government Authorities and Consultants for submitting return under Employment Exchange Act.
← Tracking team performance against every KRA and Targets-Review of the team’s monthly performance.
← Co-coordinating with respective IT teams for smooth functioning of Sales Support System.
← Working on higher level strategies and take initiatives in order to improve services in a cost efficient manner and increasing customer satisfaction through the same.
← Experience in the insurance product industry with proven proficiency in product and industry knowledge preferred

MIS Building:

← Prepare daily MIS for ZONAL Manager ( includes Summary Report, Extracted report, percentage reports. Etc.)
← Advance Knowledge of Ms Excel, MS Word, PowerPoint, MS OneNote, MS Excel Formula’s – Pivotable / H look up / V look up / Filter / Analysis, etc.
← To prepare Sales MIS on weekly and monthly basis and to maintain different database & generate reports in excel.
← Identify process improvements to streamline data collection and report generation.
← Preparation and management of sales information systems for quick management decision making.

Management of HR and Admin:

← Design organizational structure for the department, recruit right kind of the people and ensure that new recruits/transfers/vendors are adequately trained and aligned to the process/business and ensure smooth induction
← Maintenance of AMC's, Vendor Management, Housekeeping Services, Security Services.
← Controlling attrition through movement, job rotation and other employee welfare measures.
← Identifying Vendors and service providers of adequate capabilities for creating and sharing our philosophies through proper process and engaging them with the organization.

CAREER RECITAL

[pic]

Since June ’08 Birla Sunlife Insurance Co. Ltd., Nasik

As Senior Branch Operation & Sales Support and Group Leader

Current Role:

← Coordination with sales team, HO team and assuring 95% + Accuracy in Process of New Business Issuance, Renewal persistency and Audit.
← Ability to prioritize and accomplish multiple tasks simultaneously.
← Planning, developing and implementing strategies for ensuring effective Sales management system and operations.
← Attending queries/ complaints and suggesting corrective actions for maintaining sound relation with Sales Staff, clients, Agents and vendors.
← Calling Customers for renewal collection and maintain branch persistency and supporting sales staff in increasing Persistency.
← Looking after the tie up of vendor their agreement contracts & renewal procedures and formalities. Assuring smooth flow of payment for all the vendors tied up.
← Daily executing sales portal administration activities, MIS automation and participate in related projects or strategic initiatives.
← Conducting verification of mandatory documents for generating offer letters.
← Mobilizing appropriate people in the process and integrating tools & procedures required to meet business needs.
← Establishing and maintaining appropriate systems for measuring necessary aspects of HR development.
← Working as an Acting Team Leader and managing the work flow of sales administration & delivery with high level of accuracy as per audit rules within the defined TAT.
← Handling policy servicing including surrender, withdrawal, fund transfer, addition / deletion of rider, etc.
← Coordinating with Channel Partners, Associates, Banks, External Clients, various internal departments in Head Office & related parties for various issues.

Key Highlights:

← Distinction of: o Being Regional MIS Presenter and Zonal MIS Presenter. o Managing Team of 25 BOE’s (20 different branches located in Mumbai and out of Mumbai).
← Provided suggestion to Operations Head for collection of Bank passbook as per each request of ECS Activisation to avoid ECS failure.
← Recognised by Zonal Head for demonstrating brilliant efforts in MIS Presentation.
← Bagged following Awards: o Star BOE - Year 2011.

← Received: o 5 Certificates of E Learning Courses – 2008/ 2011. o FPOE Training Certificate with 93% in 2009. o Certificate of E-learning, Management expertise, Group Leading, Communication skills & Planning and Decision Making in 2009.

Key Highlights:

At Nasik

Handled Agency Department with key responsibilities being recruitment, licensing and commissioning, etc.

← Looked after policy servicing involving fund switching, fund withdrawal, top up entry and policy surrender, etc.
← Participated in underwriting.
← Interacted with customers and handled the complete charge in the absence of Assistant Manager.
← Managed supporting activities including printing policies, formula based excel, drafting mails, etc.

ACADEMIC CREDENTIALS

[pic]

← B.Sc.from APSC College Nagothane(Dist-Raigad)-Mumbai University.

TRAININGS UNDERGONE

← MIS Presentation in 2009 (1 day). o Skills and variation in presenting MIS and publishing reports.

PERSONAL DETAILS[pic]

Current Address : Yash Apartment ,3rd Floor,flat no.11,near Dhamankar lane,in front of Ved mandir,Mico Cirle-Tryambak road,Nasik

Permanent Address : Yash Apartment ,3rd Floor,flat no.11,near Dhamankar lane,in front of Ved mandir,Mico Cirle-Tryambak road,Nasik

Date of Birth : 15th Oct.1982

Languages Known : English, Hindi, Marathi

Marital Status : Married

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