Free Essay

Dove Case Study

In:

Submitted By christichen
Words 1439
Pages 6
Campaign I HW#4 Dove: Evolution of a Brand Discuss whether or not these changed over time. If so, discuss which parts have changed, which have not, and what are the implications of the change(s). The brand equity pyramid changed over time. Compare with the before 2002 and after 2002 one, Salience of two period of time almost remains the same, which means the recognition, main objective, logo of the brand are almost the same. However, the objective and service might change over time to adapt to social & economic background. One thing that seldom changes is the company definition of “Who we are?” since this will be the heritage of company. Even today Dove still produces and sell the Dove bar.

For second layer of pyramid, Performance & Imagery changed a lot over time. After 2002, Dove puts forward the “The Campaign for Real Beauty”, which demonstrates a great difference from the former functional benefit era. The characteristics of products, user profile, purchases and usages varied a lot after 2002 for an evoke of real beauty. Also, personality and value, history and experiences will develop from time to time.

For third layer, judgments and feelings will keep changing over time. This is because Dove products are developing over time. People have various emotional connections and user experience with them. The outstanding features or superiority also put different emphasis on product over time. Judgments and feelings will be involved with customer experience and diverse positions of the brand.

Last layer is resonance. You can tell from two brand equity pyramids that resonance of Dove before 2002 and after 2002 are the same. The ultimate goals of one brand is to owe a stable group of loyal customers, get strong emotional or physical connections with their customers, have influential impact among community, and rise a brand engagement for new products in the future.

The similarity and difference between two pyramids illustrate that for one brand/company, their final goal of one campaign is to establish a relationship with customers to gain their brand loyalty and trust so that they are more inclined to consume this kind of product in the market. The key for one brand is to set up brand image and gain more recognition.

Xin(Christi), Chen

xc710@nyu.edu

Discuss how the Masterbrand "Campaign for Real Beauty" helped or hurt the Dove brand.

In general, the Masterbrand “Campaign for Real Beauty” one helped the Dove brand. Instead of standing on one position, the brand stands on a point of view that challenges the conventional definition of beauty. While projecting out this campaign is risky, the underlying idea is appealing. The success of Dove campaign is that they conducted a worldwide investigation into women’s responses to the iconography of the beauty industry. Based on this research, they can well understand that those iconic beauty in society is far from approaching for most women, and only 2% of respondents consider themselves as beautiful. “Am I beautiful or not?” is a haunting questions for most women, and most of them are not confident.

According to this, Dove project the campaign to tell women to be more confident about themselves, and the inner and natural beauty is the way that is being real. The firming campaign makes an easy transition away from functionality and led Dove into new era. With more debates, discussion about real beauty in society, Dove successfully catches the attention from mass audience. “Daughters” & “Evolution” campaign follows the core topic of what is real beauty, and the scenery of these two are very close to our daily life. Kids and parents have this sort of talk when they are young, grown up girls sometimes will not be that confident after they remove make-­‐up. This makes people begin to have an emotional connection with the brand.

However, one thing that we cannot deny is that making a decision to promote this campaign takes great challenge. Since it might on the contrary received a very negative effect and PR crisis. This sensitive, unconventional topic can always touch a nerve with the public. While many women will be in favor of it, some other critics will raise doubt about Unilever’s sincerity, its objectivity, and its motives. A debatable topic will always receive two extremes of comments, both negative and positive.

From my perspective, this campaign is smart and brings more positive influence on Dove, and it also makes a easier brand transition.

Xin(Christi), Chen

xc710@nyu.edu

l Brand Equity Pyramid of Dove before 2002

Judgments: Quality: lower irritation of wounds for dry skins. Credibility: In the 1980s, the Dove beauty bar was widely endorsed by physicians and dermatologists to treat dry skin. Superiority: Dove proves its superiority with moisturizing functional benefits Performance: Primary characteristics: Dove beauty bar; provide soap that doesn’t dry your skin. Secondary characteristic: it’s one-­‐quarter cleansing cream Efficiency: functional benefits to not dry skin for being a not real soap; moisturizing benefits Price: approachable

Resonance: Loyalty: Customers have brand loyalty for its unique function. Attachment: becomes one of America’s most recognizable brand icons. Community: brand proposition widely expressed in TV, print, billboards. Engagement: Customers are stable.

Feelings: Warmth, fun: Comfortable for skin care with more natural skin moisturizers Excitement: more of a cream rather than soap Security: widely endorsed by by physicians and dermatologists. Social approval: America’s most recognizable brand icons.

Salience: Who you are: Dove is a personal care brand owned by Unilever in more than 80 countries. The main objective: Help women realize their personal potential for beauty by engaging them with products that deliver real care. Characteristics of the service: To provide non-­‐irritating skin cleaners with a high level of natural skin moisturizers. Distinctive signs: White logo with golden dove

Imagery: User profile: to not dry out your skin with a function of moisturize. Purchases and usages: Until Feb 2000, Dove became a Masterbrand and it was called on to lend its name to Unilever entries in persona care categories. Personality and values: The brand depended on functional superiority back by moisturizing benefits History and experiences: Dove originates in the U.S. in the post-­‐World War II ear. The first product is a beauty bar, and its formula cam from military research for non-­‐irritating skin cleaner for use on burns & wounds.

Xin(Christi), Chen

xc710@nyu.edu

l Brand Equity Pyramid of Dove after 2002
Judgments:
Quality: Formula with natural skin moisturizers and provide special care to skins. Credibility: Dove led a worldwide investigation into women’s responses to beauty and it changed the way society viewed beauty Superiority: Dove challenges the beauty industry with conventional beauty concept and calls for natural beauty. Performance: Primary characteristics: “The Campaign for Real Beauty”; makes women feel pretty by taking great care of themselves. Secondary characteristic: Evolution from superficial/makeup beauty into plainness girl Efficiency: Dove provided simple and efficient skin and hair care product for women to make them confident. Price: low price for Dove bar; all products are approachable

Resonance: Loyalty: Women who gained more confidence from the product will stay loyal. Attachment: Brings more emotional attachment with brand by successful campaign. Community: The redefinition for beauty raises wide range of attention in society. Engagement: Customers are more engaged with beauty discussion topic in Internet. Feelings: Warmth, fun: makes you look and feel beautiful and happier, and this is a feeling of women’s daily experience. Excitement: Real beauty embraces diversity – no woman is or should feel excluded from the world of beauty. Security: It is #1 Dermatologist Recommended brand in the US, Canada and France and strongly endorsed by Dermatologists across the world. Social approval: America’s most Imagery: User profile: Real beauty women using Dove skin & hair care products. Purchases and usages: In September 2006, Dove was one of 10 brands with the greatest percentage gain in brand health and business value and grown by $1.2 billion. Personality and values: The brand is with a point of view to change the way society views beauty, and provoke discussion and debate about real beauty. History and experiences: Dove brand’s heritage is based on moisturisation -­‐ proof not promises grew Dove from a Beauty Bar into one of the world’s most beloved beauty brands.

Salience: Who you are: Dove is a personal care brand owned by Unilever in more than 80 countries. The main objective: Dove believes that beauty -­‐ feeling and looking your personal best -­‐ is the result of proper care. Characteristics of the service: Deliver products which tangibly improve the condition of skin or hair and give a pleasurable experience of care. Distinctive signs: Blue logo with golden dove; white bottle.

Similar Documents

Free Essay

Dove Case Study

...Dove Campaign for Real Beauty Case Study By: Melinda Brodbeck and Erin Evans Presented March 5, 2007 SITUATION: The Dove Campaign for Real Beauty (CFRB) began in England in 2004 when Dove’s sales declined as a result of being lost in a crowded market. Unilever, Dove’s parent company, went to Edelman, its PR agency, for a solution. Together, they conceived a campaign that focused not on the product, but on a way to make women feel beautiful regardless of their age and size. The following summer, CFRB was brought to the United States and Canada. CRFB aimed not only to increase sales of Dove beauty products, but also targeted women of all ages and shapes. According to the CFRB website, “The Dove Campaign for Real Beauty is a global effort that is intended to serve as a starting point for societal change and act as a catalyst for widening the definition and discussion of beauty. The campaign supports the Dove mission: to make women feel more beautiful every day by challenging today’s stereotypical view of beauty and inspiring women to take great care of themselves.” In addition to changing women’s view of their bodies, Dove also aimed to change the beauty market. In an industry where the standard of beauty is often a size two blonde supermodel, Dove distinguished itself by using models that ranged from size six to fourteen. CRFB abandoned the conventional cynical method of portraying “perfect” women as beauty role models. RESEARCH: Dove commissioned The Real Truth...

Words: 5461 - Pages: 22

Premium Essay

Dove Case Study

...1. Introduction The brand Dove was introduced to the market in the United States in1957 with the launch of a soft soap. Given that it was post-war era, it revolutionized the cleansing habits people had at the time. A bar of soap was mere functionality, and Dove augmented the product to become a commodity: cleanliness was the need to meet, but also to enjoy this activity and through this pursue greater sales volumes. Due its superior quality, Dove used real people instead of models to place emphasis on the product’s attributes that would portray honesty and enhance consumers. Dove’s mission was to engage people in cleansing activities. It would help people wash away the pain with a smooth bar of soap. It was associated with the military since its chemical research came from this source, and it was used to heal wounds. This gave it a greater national sentiment, which helped the brand expand throughout the United States. It quickly became a success, and the brand was well-acknowledged. Currently, Dove is the world’s leading “cleansing” brand in over 80 countries. They launched a campaign that would once again try to reach down to the consumer’s internal needs. When it was launched it tried to suppress the war’s pains, and now it tried to tackle female insecurity in a world obsessed with beauty. 2. Problem statement Dove transitioned from a functionality marketing perspective to creating a social debate with their “Campaign for Real Beauty”. The brand director, Silvia Lagnado...

Words: 1490 - Pages: 6

Premium Essay

Wom Dove Case Study

...forward thinking series ‘Evolution of beauty’ Dove Case Study An applied buzz & brand activation research model IS-2007-008 2 ‘Evolution of beauty’: Dove Case Study An applied buzz & brand activation research model Summary / Abstract In traditional campaign post-testings only the impact of direct exposure (people actually having seen the creative) is measured. By doing so, all dynamics behind the buzz in terms of word-of-mouth and word of mouse and how this influences consumer dynamics remains unknown. Insights in the content and dynamics of these conversations could be very useful to understand the success (or failure) of a campaign however. Traditional approaches also neglect the actions people undertake after having viewed a commercial message, while commercials can be found on sites like YouTube and are shared around the world. This study tests Dove’s viral movie ‘Evolution’ and confirms that measuring indirect exposure as well consumer actions undertaken after ad exposure provides advertisers with new and useful insights. 3 Introduction The consumer 2.0 the cocktail party goes digital Today’s empowered 2.0 consumer is very well informed, strongly connected with peers (and millions of surfers in general), has the ability to unify with them & share ideas but also has the tools to create proper content beyond control of marketers. This consumer is more sceptical, questions many things and uses intelligent ways to see through the facade of marketing...

Words: 7483 - Pages: 30

Premium Essay

Week 4 Summary of Chapters

...focused on the three case studies about Costco, Dove, and L’Oreal which was very interesting. First off in discussing Costco and after reviewing the case study their mission is to always provide great quality goods and services at the lowest prices possible. Costco, over the years has continued to provide quality manufacturers together to give great products to their customers. According to the reading, in comparison to stores such as Wal-Mart that has up to 150,000 SKUs, Costco has 4,000 SKUs that they focus on because they only provide the fastest –selling flavors, sizes, models and colors. Overall, their business model focuses on a high volume of sales, rapid inventory turnover, very low prices, and better product manageability. Costco has such a great business model because they work with manufacturers directly which cuts out the middle man and also creates a more efficient process. It also eliminates many additional costs having to use a distributor. I found it very interesting that of Costco’s 4,000 SKUs, 3,000 of them come from Staples and the rest from the the Costco “Treasure Hunt” of special temporarily offered items. I did not realize that this was the case for Costco but it has proven to be very successful because Costco is able to provide the best quality items that are in demand at the time which will always keep Costco relevant because they are selling what people want at the best price which undercuts everyone else. Furthermore in the case studies, we discuss Dove’s...

Words: 480 - Pages: 2

Free Essay

Us Dot Arra Case Study

...Case Study Review: U.S. DOT ARRA Website Vulnerabilities Executive Summary The United States experienced an economic shock, commonly referred to as the “Great Recession”, in 2008 that resulted in the most job losses in any year since WWII. Payrolls plummeted, home values dove, and slumps were experienced in almost every sector of the economy. The administration of President Bush had agreed to provide federal loans to prop up the automobile industry and President-elect Obama inherited an economy in collapse. In 2009, the newly elected President Obama signed the American Recovery and Reinvestment Act (ARRA) into law. The Act provided stimulus spending in infrastructure, health, energy, education, unemployment insurance, social welfare programs, and many other areas of government interest. To address concerns from political opposition to that Act, ARRA included strong provisions governing transparency of the spending of taxpayer money. ARRA funds would be dispensed with strong requirements that taxpayers be able to monitor how their tax money is being spent. A major beneficiary of the stimulus funds was the Department of Transportation. To address the transparency issue, the department established a number of websites supported by servers and databases that the public could access to monitor the spending of their tax dollars. The DOT’s expanded web interface inherently exposed it to greater risk. This case study reviews an audit of that risk, the department’s shortfalls...

Words: 820 - Pages: 4

Premium Essay

Business

...Chapter 1 Case Study: Harmonix Embrace Your Inner Rock Star Little more than three years ago, you had probably never heard of Harmonix. In 2005, the video game design studio released Guitar Hero, which subsequently became the fastest video game in history to top $1 billion in North American sales. The game concept focuses around a plastic guitar-shaped controller. Players press colored buttons along the guitar neck to match a series of dots that scroll down the TV in time with music from a famous rock tune, such as the Ramones’ “I Wanna Be Sedated” and Deep Purple’s “Smoke on the Water.” Players score points based on their accuracy. In November 2007, Harmonix released Rock Band, adding drums, vocals, and bass guitar options to the game. Rock Band has sold over 3.5 million units with a $169 price tag (most video games retail at $50 to $60). In 2006, Harmonix’s founders sold the company to Viacom for $175 million, maintaining their operational autonomy while providing them greater budgets for product development and licensing music for their games. Harmonix’s success, however, did not come overnight. The company was originally founded by Alex Rigopulos and Eran Egozy in 1995, focused around some demo software they had created in grad school and a company vision of providing a way for people without much musical training or talent to experience the joy of playing and creating music. The founders believed that if people had the opportunity to create their own music, they would jump...

Words: 25169 - Pages: 101

Premium Essay

Bharam

...Chapter 1 Case Study: Harmonix Embrace Your Inner Rock Star Little more than three years ago, you had probably never heard of Harmonix. In 2005, the video game design studio released Guitar Hero, which subsequently became the fastest video game in history to top $1 billion in North American sales. The game concept focuses around a plastic guitar-shaped controller. Players press colored buttons along the guitar neck to match a series of dots that scroll down the TV in time with music from a famous rock tune, such as the Ramones’ “I Wanna Be Sedated” and Deep Purple’s “Smoke on the Water.” Players score points based on their accuracy. In November 2007, Harmonix released Rock Band, adding drums, vocals, and bass guitar options to the game. Rock Band has sold over 3.5 million units with a $169 price tag (most video games retail at $50 to $60). In 2006, Harmonix’s founders sold the company to Viacom for $175 million, maintaining their operational autonomy while providing them greater budgets for product development and licensing music for their games. Harmonix’s success, however, did not come overnight. The company was originally founded by Alex Rigopulos and Eran Egozy in 1995, focused around some demo software they had created in grad school and a company vision of providing a way for people without much musical training or talent to experience the joy of playing and creating music. The founders believed that if people had the opportunity to create their own music, they would jump...

Words: 25518 - Pages: 103

Free Essay

Role of Power

...contemporary organizational issue you find intriguing. Use one field site or example for the entire paper. Also, be explicit about the level issue. For example, if you are using the concept of personality then it is an individual level issue. A list of concepts and their related levels is provided in a separate document. Focus of paper-related requirements: Outline: Submit a formal outline for your paper, complete with references. The purpose of the outline is to help you organize your content, which also results in increased clarity, improved logic, and better structure of the paper. There may be adjustments from this document to your final paper, but at this stage the paper should not require major revisions. Final Paper: Use a case study format for the structure of your paper. Identify and analyze issues using course concepts, and propose recommendations for the organization you are focusing on. Use of course concepts 1. Use a minimum of 8 concepts for the paper. Include a list of the concepts you used at the beginning of the paper. 2. Briefly define each concept you use within the text (a paragraph or two). 3. For each concept, write a diagnosis at one level (e.g., the person level). For example, you might write “The employee misses work frequently due to stress from conflict with her supervisor.” Note, stress and conflict would require definitions.) 4. For each concept, write a solution or solutions. Identify the level(s) you addressed in Step 2...

Words: 594 - Pages: 3

Premium Essay

Ungs2050

...Calendar Overall for Case-Study Presentation & Mid-Term Exam – MGT 4760 (Strategic Management) Sem 1, 2012/2013 Sec 8 (M-W) No. | Week | Topics | Class Day | Date | Schedule | Details | | 1 | Chapter 1: The Nature of Strategic Management | 1- Mon 2- Wed | 10/912/9 | | | | 2 | Chapter 2: The Business Vision and Mission | 3- Mon 4- Wed | 17/919/9 | | | | 3 | Chapter 3: The External Assessment | 5- Mon 6- Wed | 24/926/9 | | | | 4 | Chapter 4: The Internal Assessment | 7- Mon 8- Wed | 1/103/10 | Quiz 1 (Chapter 1.2.3) | | | 5 | Chapter 4: The Internal Assessment | 9- Mon 10- Wed | 8/1010/10 | | | | 6 | Chapter 5: Strategies in Action | 11- Mon 12- Wed | 15/1017/10 | | | | | BREAK(22/10 – 28/10) | 13- Mon 14- Wed | 22/1024/10 | | | | 7 | Chapter 5: Strategies in Action | 15- Mon 16- Wed | 29/1031/10 | Case Presentation Session 1Case Presentation Session 2 | Group 1:L: Lia Hilaliah (Case Study 3)Group 2:L: Mas Syairah bte Mohamad (Case Study 5) | | 8 | Chapter 6: Strategy Analysis and Choice | 17- Mon 18- Wed | 5/117/11 | | (Mid-Term Exam 7/11 Wednesday)Seminar Room 1.1 | | 9 | Chapter 6: Strategy Analysis and Choice | 19- Mon 20- Wed | 12/1114/11 | Case Presentation Session 3Case Presentation Session 4 | Group 3:L: Mohamed Sheikh (Case Study 9) Group 4:L: Izzati Nor binti Salleh (Case Study 14) | | 10 | Chapter 7: Implementing Strategies: Management and Operations...

Words: 418 - Pages: 2

Premium Essay

Ob, Arctic Minings Consultants, Case Study

...ARCTIC MINING CONSULTANTS Case Synopsis Arctic Mining Consultants is a mining company that deals with mineral exploration. In this case study, the project given is staking 15 claims in Eagle Lake, Alaska. The project Manager was Tom Parker, who has a wide experience and specialized knowledge in all nontechnical aspects of mineral exploration. He is a geological field technician and field coordinator for Arctic Mining Consultants. He assigned his previous field assistants John Talbot, Greg Boyce and Brian Millar to help him complete the project. The job required them to stake at least 7 lengths each day in order to be completed on time. However, the whole team has became very tense and agitated, especially Tom Parker, as the deadline was just around the corner and there’s still many to be finished within the limited time. The problem became worse with the way Tom managed and treated his team. The only motivation to the team was the $300 bonuses promised by the company when the job is done on time, otherwise, they might wished to give up already. This happened because working as a field assistant and in long-working hours only giving them low wages, which is considered unreasonable compared to what they have to do. During the eight hard days, everything had actually proved the strengths and weaknesses of each of the team members, including Tom. Case analysis symptoms 1) What symptom(s) exist in this case to suggest that something has gone wrong? The symptom(s) to suggest...

Words: 2346 - Pages: 10

Premium Essay

Case Study Sample

...Running head: CASE STUDY XYZ Case Study XYZ: An Examination of Project Procurement Management Practices Group 12 John Doe Jane Smith Bobbie Sue University of Maryland University College Project Procurement Management, Semester XXXX, Section XXXX Professor Stephen R. Guth MMMM DD, YYYY [No Abstract or Introduction required for this assignment] The Inception Phase Rating Scale: 5—Excellent, 4—Very Good, 3—Good, 2—Poor, 1—Very Poor |Project Management Area |Inception Phase | |Scope Management | | |Time Management | | |Cost Management | | |Quality Management | | |Human Resource Management | | |Communication Management | | |Risk Management | | |Procurement Management | ...

Words: 804 - Pages: 4

Premium Essay

Organizations Conflicts

...policy. 2) Employee conditions: a. Lack of motivation  b. Compensate for low wages by over indulgence of free food allowance c. High turnover rate due to availability of high application rates. d. Employees are mostly college and high school students e. Lack of respect for managers. f. No incentive to increase motivation. In the case study Perfect Pizzeria, the area supervisor has many problems that need his attention. The largest appears to be the organization. In this case study I will assume that the area supervisor has the authority to affect change within his organization (i.e. he is the franchise owner). Being in an area with few job opportunities should give him the perfect opportunity to recruit bright, ambitious, and motivated people to staff his pizzerias. How can the area supervisor change his organization to achieve a more fluid corporate culture? I think this change can be achieved by human resource changes, structure changes, motivational changes, and reward for good performance as well as accountability for poor performance. Each one of these areas will require a change from the corporate level. For the sake of my case study I am going to assume that the area supervisor (franchise owner) can lobby to achieve this change within the organization. The first area to look...

Words: 445 - Pages: 2

Free Essay

Why Financial Intermediaries Exist

...letters in industry or for a class, knowing your purpose and audience will help determine what information to include. Generally, business letters follow a particular format, although your instructor or company may require you to use alternative formats. This guide provides writers with an introduction to writing business letters. Case Studies: This guide examines case studies, a form of qualitative descriptive research that is used to look at individuals, a small group of participants, or a group as a whole. Researchers collect data about participants using participant and direct observations, interviews, protocols, tests, examinations of records, and collections of writing samples. Starting with a definition of the case study, the guide moves to a brief history of this research method. Using several well documented case studies, the guide then looks at applications and methods including data collection and analysis. A discussion of ways to handle validity, reliability, and generalizability follows, with special attention to case studies as they are applied to composition studies. Finally, this guide examines the strengths and weaknesses of case studies. Desktop Publishing: Desktop publishing is the process of laying out and designing pages with your desktop computer. With software programs such as PageMaker and Quark Xpress, you can assemble anything from a one-page document to a...

Words: 795 - Pages: 4

Premium Essay

Brussels and Bradshaw

...Brussels and Bradshaw In response to the case study, Brussels and Bradshaw is a well-established financial institution that offers their clients competitive and innovative solutions for their community and work environments. The banking institution offers a summer internship to bright and driven individuals. The internship includes 14 weeks of very intense training and long hours. Interns are paid $20,000 for the contract. During the screening process, out of all the possible candidates Audrey Locke was selected. Audrey has some experience as an assistant, assurance analyst and financial planning analyst. Brussels and Bradshaw is operating in more than 25 countries globally; this case study takes place in Toronto. Many behavioral issues in the Brussels and Bradshaw institution are unprofessional and stressful. Job stress is defined as feeling one’s capabilities, resources, or needs that do not match the demands or requirements of the job (Hitt, Miller, & Colella, 2011 p. 249). Working 70 and 80 hours per week or possibly 120 hours will put a major burden on anyone, especially someone new to the working environment. Audrey is excited with her internship and very eager to learn. She is assigned a mentor and buddy by the business development manager, Kelly Richards. Kelly has 10 years of experience. Although associates consider her human resources, Kelly’s job is strictly administrative. Audrey is never introduced to her mentor and her buddy, Christine Page is very...

Words: 509 - Pages: 3

Premium Essay

Coach Purses

...Business case studies determine and define the primary issues that a company faces in the modern world market. A well designed business case study can provide a detailed contextual analysis of limited conditions and their horizontal relationships to other entities. In the case of Coach, they are an international clothing accessory company with a reputation of making pristinely handcrafted items with unique designs and a label that represents over seventy years of craftsmanship. In order to fully understand Coach’s business model, empirical data must be collected and analyzed to include the historical and current financial statistics, an in-depth analysis of the company overall, an analysis of the company’s business model, and finally current issues and future forecast that affect the longevity of the enterprise. By studying the history of Coach, both investors and those with an interest in the company can gain insight into key factors that motivate company decisions. Background/History The history of Coach starts in 1941 in a small family run leather workshop with six primary artisans in Manhattan that had skills passed down from generation to generation. It was not long until leather good become sought after for their high quality and workmanship. Through the guidance of the longtime and current CEO, Lew Frankfort, Coach expanded their business from just 6 million dollars 30 years ago to current sales exceeding 3.6 billion dollars. (Coach, 2012) From 1941 to present, the...

Words: 1026 - Pages: 5