...BSOP326 – Total Quality Management BSOP326 – Total Quality Management Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa TABLE OF CONTENTS: Cover Page 1 Table of Contents 2 Introduction 3 Background 3 Significant Accomplishments 4 Conclusion 4 References 5 There is so much to be learned by studying how Ishikawa managed to accomplish so much during a single lifetime. In my observation, he did so by applying his natural gifts in an exemplary way. He was dedicated to serving society rather than serving himself. His manner was modest, and this elicited the cooperation of others. He followed his own teachings by securing facts and subjecting them to rigorous analysis. He was completely sincere, and as a result was trusted completely. Joseph M. Juran, 1989 Introduction Over the last 50 years, Japan has developed and implemented its own take on quality control and standardization. Dr. Kaoru Ishikawa, engineer and economist, was one of the greatest contributors to these means, and his name has become an authority in quality control. Ishikawa’s work revolutionized perceptions and approaches to product quality and aided thousands of companies, including IBM, in providing quality products at lower costs. Kaoru Ishikawa was inspired by the lack of uniquely Japanese approaches to quality control and sought to standardize the process. Ishikawa believed that the old method quality statistics could benefit from a change...
Words: 866 - Pages: 4
...Biography on Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa was born in Tokyo in 1915, he was the oldest of the eight sons of Ichiro Ishikawa, in 1939 he graduated from the University of Tokyo with a engineering degree in applied chemistry, his first occupation was as a naval technical officer from 1939 to 1941, then he proceeded onward to work at the Nissan Liquid Fuel Company until 1947. Dr. Ishikawa might now begin his profession as a cohort educator at the University of Tokyo, in 1949 Dr. Ishikawa joined the Japanese Union of Scientists and Engineers quality control examination bunch, it was his aptitudes at activating huge assemblies of individuals towards a particular regular objective that was generally answerable for Japan's quality-change, and is likewise one of the world`s principal powers on quality control. He then attempted the presidency of the Musashi Institute of Technology in the year of 1978, and he has likewise helped many organizations, including IBM, Bridgestone, and Komatsu to turn out higher quality items at much lower cost. Dr. Kaoru Ishikawa needed to change the way individuals consider work, he urged all administrators to oppose getting substance with only enhancing an item's quality, demanding that quality change can just go above and beyond, his thought of companywide quality control called for proceeded client administration. This implied that a client might keep getting administration significantly in the wake of accepting the items, this administration...
Words: 607 - Pages: 3
...The Life according to Dr. Kaoru Ishikawa BSOP326 Lee Thompson November 13, 2011 The Life according to Dr. Kaoru Ishikawa Dr. Ishikawa`s life goes down in history as a creator, author, teacher, mentor, and brother. His definition of quality control was "To practice quality control is to develop, design, produce and service a quality product which is most economical, most useful and always satisfactory to the consumer. To meet this goal, everyone in the company must participate in and promote quality control, including top executives, all divisions, within the company and all employees." Dr. Kaoru Ishikawa wrote in his native country is 石川 馨, was born in Tokyo July 13, 1915 one of eight sons to his mother Chiro Ishikawa and lived a full life of 73 years. He passed in April of 1989 but will be remembered as the creator of the Ishikawa diagram also known as the Fishbone diagram used to determine root causes. It was first used in the 1940s, and is considered one of the seven basic tools of quality control. (Tague) Ishikawa_Fishbone_Diagram.svg He was awarded the Deming Prize, the Nihon Keizai Press Prize, and the Industrial Standardization Prize for his writings on quality control, and the Grant Award from the American Society for Quality Control for his educational program on quality control. Dr. Ishikawa was a graduate from the University of Tokyo with an engineering degree in applied chemistry in 1939. His first job out of college was for was as a...
Words: 674 - Pages: 3
...Who Was Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa was the leading most authority on Quality Control techniques employed during the 20th century. Dr. Ishikawa stated: “Through total quality control with the participation of all employees, including the president, any company can create better products (or services) at a lower cost, increase sales, improve profits and make the company into a better organization.” (Ishikawa, 1981) This paper will discuss biographical information of Dr. Ishikawa life and contribution to quality control systems as we know today, the key elements of his Quality Control Philosophy, and the cause and effect quality control tool called the Fishbone Diagram. Dr. Ishikawa was born in Tokyo, Japan in 1915, the first son of Ichiro and Chiro Ishikawa. He was from a rather large family having seven siblings, all of which were brothers. Dr. Ishikawa attended the University of Tokyo, where he obtained a degree from the Department of Applied Chemistry. After graduation he worked as a naval technical officer until 1941. Next, he worked at the Nissan Liquid Fuel Company until 1947 at which time he started his career as an associate professor at his Alma Mater, the University of Tokyo. Dr. Ishikawa spent his lifetime in industry making a difference, as well as in Academia, quality organization like Union of Japanese and Engineers (JUSE), Chemical Society of Japan, International Standards Organization (ISO) in Japan, and finally as a respected author in...
Words: 811 - Pages: 4
...Dr. Kaoru Ishikawa Research Paper Jennifer Ledbetter Total Quality Management Professor: Harry Ekholm November 13, 2011 Dr. Kaoru Ishikawa is one of the world`s primary leader on quality control. Ishikawa has influenced quality practices throughout the world, with his education background and ideas towards Total Quality Management have sharped TQM and are still used today. Ishikawa has helped thousands of companies, including IBM, Bridgestone, and Komatsu, to turn out higher quality products at considerable lower costs. His book What is Total Quality Control? The Japanese Way, Prentice Hall, Inc. was a best seller in business books. He has been awarded the Deming Prize and the Nihon Keizai Press Prize, the Industrial Standardization Prize for his writings on Quality Control, and the Grant Award in 1971 from the American Society for Quality Control for his education programmer on Quality Control. (Japan Headquaters, 2010) Professor Ishikawa was born in Tokyo 1915 and graduated in 1939 from the University of Tokyo with an engineering degree in applied chemistry. In 1947 he was employed as an Assistant Professor at the University of Tokyo and achieved his Doctorate of Engineering. Professor Ishikawa is best recognized as an innovator of the Quality Circle movement in Japan. In the early 1960s in a speech to mark the 1000th quality circle convention in Japan in 1981, he described how his work took him in this direction. In 1968, in his role as Chairman of the Editorial...
Words: 873 - Pages: 4
...Dr. Kaoru Ishikawa’s Biography 11/12/12 Dr. Kaoru Ishikawa’s Biography Dr. Kaoru Ishikawa was born on July 13, 1915 in Tokyo. He attended the University of Tokyo and graduated in 1939 with a doctorate of philosophy in chemical engineering. The University of Tokyo is considered the most prestigious university in Japan and ranks as the highest in Asia and 21st in the world in 2011 according to Academic Ranking of World Universities. Throughout this biography I will be discussing many of the innovations and contributions including the Quality Circles, the Fishbone Cause and Effect Diagram, and user-friendly quality control created by Dr. Kaoru Ishikawa. “He was instrumental in the development of the broad outlines of Japanese quality strategy, and without his leadership, the Japanese quality movement would not enjoy the worldwide acclaim and success that it has today.” (Evans 110)(1) His first job was in the military as a naval technical officer until 1941 then he began working for the Nissan Liquid Fuel Company from 1941 to 1947. In 1947 he began his career as an associate professor at the University of Tokyo, the same university he graduated from. While teaching at the University of Tokyo he joined the Japanese Union of Scientists and Engineers’ (JUSE) quality control research group. Dr. Ishikawa translated, integrated and expanded on the management concepts of W. Edwards Deming and Joseph M. Juran into the Japanese system. Without him, Dr. Deming...
Words: 737 - Pages: 3
...BSOP-326 Course project: Part 1 Ishikawa research paper Dr. Kaoru Ishikawa is one of the world`s most recognized leaders in quality control and a leader in quality management. To transform the manner in which people think about work, he came up with a concept of “company-wide quality control”. “This focused on continued customer service, also enhanced business results and promised customer experience” (What is Total Quality Control?, 1985). Kaoru Ishikawa is known for his fishbone diagram; the meaning of this is to identify all likely causes of a problem and effects. His influences and work in quality control are still used by many. To start Dr. Kaoru Ishikawa was born July 13, 1915 in Japan, Tokyo. He attended and graduated from Tokyo University with a degree in applied chemistry in the engineering department. Kaoru was later hired as an A.P. (Assistant professor) in the same college he graduated from, “University of Tokyo” where soon after he would be a full time professor in the engineering department. In his days there he brought the attention of the concept of quality circles in conjunction with JUSE (Union of Japanese Scientists and Engineers). When he joined the Union of Japanese Scientists and Engineers was the time when japan products were consider very cheap and poor in quality, at this time this information was well known all over the world. He plans to follow the foot works of Deeming and Juran to use as a base and polish it to the needs of...
Words: 751 - Pages: 4
...A case Analysis for “Does this milk shake taste funny?? “ For RKC MBA, Unit # 1, Assignment # 3 Class #442 - MBA 57597 - Organisational Behaviour Analysis: There are four things / persons involved in this situation; we must go thru all these characters. 1) Paul 2) George 3) The Eastern Dairy company 4) The Union & Colleagues Paul has taken the head of operators / production for the night shift. The other operators are following for the plan and production even though he is in the same position with others. His main objective is to produce at any quality and clean up the pipes before end of the shift George looks a social person & friendly nature with other colleagues. This nature he might have been learnt from local teenage gathering place ( a drive in restaurant)). He is a loving nature person (We come to know from his romance with Cathey). His family looks old convention & tradition family. He is not high achiever, is not interested in the studies even his parents are ready to support. He took menial jobs in the past summers and not a challenging job. He took Eastern Dairy job for money that he needs for dating & for car (physiological & social needs).He likes excitement and challenge, as we can see that he has interest in Hot Cars. Eastern Dairy company looks a good pay master (with this many employees may stick to longer years by motivated with good pay scale). The company has given a free hand to the night shift operators, no manager for the night shift. The day shift...
Words: 745 - Pages: 3
...BSOP 326 Course Project 1 5/27/2014 Ishikawa Kaoru Alina Boatright Ishikawa Kaoru Alina Boatright Introduction In the 1980s to the 1990s, a new stage of quality control and management began known as Total Quality Management (TQM) and developed the focus for the western quality effort. Dr. Ishikawa Kaoru with his astonishing education and his passion for quality, helped to fulfill this necessity. Dr. Ishikawa was a Japanese advisor, father of the scientific analysis would discover the origins of complications in the industrial method. The Fishbone Diagram or “Ishikawa Diagram” among other basic quality tools were models of his great contributions to quality control. They assisted companies in recognizing many reasons of persistent quality difficulties and also fashioned a structure for brainstorming the best resolutions to those issues. Ishikawa’s Biography and Primary Works A proficient in quality control, educated in a family with long industrial institution, Ishikawa Kaoru was born in Tokyo 1915. He graduated in 1939 from the Engineering Department of Tokyo University majoring in applied chemistry. He was an Assistance Professor at that same University in 1947. Dr. Ishikawa Kaoru linked up with the “Quality Circles Research Group at the Union of Japanese Scientists and Engineers (JUSE)” in 1949 and aided the assemblage in developing and delivering the first basic quality control instructional course. Dr. Ishikawa was one of the most renowned innovators of the...
Words: 866 - Pages: 4
...Dr. Kaoru Ishikawa, Quality Guru Adam Finley Total Quality Management Professor Lee Thompson March 24th, 2013 Dr. Kaoru Ishikawa, Quality Guru The importance of quality assurance in a professional environment has evolved over the years as we have learned the direct and indirect impacts that quality control plays in the success of an organization. Quality revolves around two main focus points in the business field; “the design of goods and services and the control of quality during execution of manufacturing and service delivery” (Evans & Lindsay 2011, p. 5). One of the earliest pioneers in the quality revolution was a man by the name of Kaoru Ishikawa, a quality control advocate who’s strategies aided the Japanese recovery after World War II (Smith, 2011). Through Dr. Ishikawa’s bottom-up approach to quality, the understanding of customers became the primary focus in advancing the companywide approach to quality. Dr. Kaoru Ishikawa is one of the world’s primary leaders in quality control. He wrote a total of 647 articles and 31 books that built a name for himself as a quality management innovator (Smith, 2011). Not only has he sharpened Total Quality Management with his ideas that are still being used today, he has also helped thousands of companies produce higher quality products at lower costs. Dr. Ishikawa received his doctorate of philosophy in chemical engineering from the University of Tokyo and later taught there as a professor of engineering for many years...
Words: 689 - Pages: 3
...Dr. Kaoru Ishikawa short Biography James S Rivers BSOP-326-15964 Total Quality Management Professor Kathryn Thomas May 23, 2015 DeVry University Short Biography of Dr. Kaoru Ishikawa Visionary, pioneer are just a few words use to describe Dr. Kaoru Ishikawa; one of the world’s foremost authorities on quality control, as well one of the leaders and gurus of quality management and improvement. Dr. Ishikawa; life began on July 13, 1915 in Tokyo, the oldest in a family of eight he has received many awards and recognitions while promoting the concept of companywide quality control through continued customer service. From his first job, as a naval technical officer, to his work at the Nissan Liquid Fuel Company improving quality was Dr. Ishikawa passion. From his time as an Assistant professor (1949), and later receiving his doctorate from Tokyo University, for philosophy in chemical engineering up to his death in 1989, Dr. Ishikawa believed the process of continuous quality improvement could always be taken one step further. Dr. Ishikawa delivered the first basic quality control course he developed to the Union of Japanese scientists and engineers in 1949. Believing that improving quality did more than transform manufacturing, but the way people thought about work, this lead to the company wide quality control movement between 1955 and 1960 in Japan following a visit from Deming and Juran. In 1969, he became a member of ISO Japan and in 1970; he...
Words: 689 - Pages: 3
...2013 Dr. Kaoru Ishikawa Dr. Kaoru Ishikawa played a very important role in the evolution of total quality management throughout the world. He was born and raised in Tokyo and graduated from Tokyo University with an applied chemistry engineering degree. His ability to integrate and expand on both W. Edwards Deming and Joseph M. Juran’s management concepts into the Japanese system revolutionized its industrial sector. However, He did not become well known in the U.S. until they discovered of his fishbone diagram in which he designed to be used in the analysis of the industrial process. ‘He believed that quality improvement must be companywide in order to be successful and sustainable.” He focused on statistical quality control techniques, continued customer service, and led the concept and use of quality Circles. Dr. Ishikawa’s fishbone diagram is one of the statistical quality control tools created by him that helps organize the knowledge of individuals or groups within an organization about the causes of a problems or issues. This technique allowed managers to visually brainstorm and led to substantial and particular advancements in quality improvement. He also worked with Pareto chart which are a specialized histogram of count data that arranges cells in largest to smallest counts and gives an accumulation line. Pareto charts are a useful tool because they allow a team enough gathered information to decide where to place its main concern and emphasis. Dr. Ishikawa believed...
Words: 425 - Pages: 2
...Dr. Ishikawa-Quality Improved Craig Bemis BSOP326-Total Quality Management Professor Thomas 13 November 2011 Dr. Ishikawa-Quality Improved Dr. Kaoru Ishikawa changed the way quality is viewed in the workplace by focusing on the workplace as a whole, instead of quality by individuals. His concept began in Japan in the early 1960s and then moved west. Dr. Ishikawa used many charts and diagrams as tools to emphasize his points on quality. His determination to improve quality throughout the world earned him many prizes and has changed the way businesses are run today. Dr. Ishikawa was born in Japan in 1915. He graduated from Tokyo University in 1939 from the Engineering Department where he majored in applied chemistry ("Rise to fame," 2009). Dr. Ishikawa eventually earned a Doctorate of Engineering. He was a professor at Tokyo University and in addition to teaching, he spent his time researching and writing about Quality Control. He was awarded for his writings in terms of a Deming Prize, Nihon Keizia prize, and the Industrial Standardization Prize. He also received the Grant Award from the American Society of Quality Control. Initially, Dr. Ishikawa focused on technical techniques as ways to improve quality. After visiting with Deming and Juran in the 1950s he discovered that turning to organizational techniques would be more beneficial. He believed that quality was company-wide and called for continued customer service on all levels. This practice would begin...
Words: 595 - Pages: 3
...Kaoru Ishikawa: One Step Further Kaoru Ishikawa wanted to change the way people think about work. He urged managers to resist becoming content with merely improving a product's quality, insisting that quality improvement can always go one step further. His notion of company-wide quality control called for continued customer service. This meant that a customer would continue receiving service even after receiving the product. This service would extend across the company itself in all levels of management, and even beyond the company to the everyday lives of those involved. According to Ishikawa, quality improvement is a continuous process, and it can always be taken one step further. With his cause and effect diagram (also called the "Ishikawa" or "fishbone" diagram) this management leader made significant and specific advancements in quality improvement. With the use of this new diagram, the user can see all possible causes of a result, and hopefully find the root of process imperfections. By pinpointing root problems, this diagram provides quality improvement from the "bottom up." Dr. W. Edwards Deming --one of Isikawa's colleagues -- adopted this diagram and used it to teach Total Quality Control in Japan as early as World War II. Both Ishikawa and Deming use this diagram as one the first tools in the quality management process. Ishikawa also showed the importance of the seven quality tools: control chart, run chart, histogram, scatter diagram, Pareto chart, and flowchart...
Words: 1201 - Pages: 5
...Kaoru Ishikawa and His Impact on Quality in Business As with many people who are at the forefront of a cultural movement or paradigm shift, Kaoru Ishikawa’s contribution to Total Quality Management is sometimes over shadowed by other contributors. This comes as no surprise in learning about some of his fundamental beliefs in applied statistical analytics and total quality philosophy. He felt that by applying Quality Control properly, “the irrational behavior of industry and society could be corrected” (Ishikawa, K; 3) By his own admission Dr. Ishikawa became involved in Quality Control by way of data analytics. He began studying statistical methods while at the University of Tokyo; he found the data from his experiments to be widely scattered making it impossible to reach accurate conclusions. At that time the Union of Japanese Scientists and Engineers (JUSE) had the very information he felt would serve and asked to see their materials on statistical methods. In exchange for the use of the materials Ishikawa became one of the instructors and his fascination with statistical methods and QC was born. Genius is often the ability to see around the corners, to see the limitless possibilities with the simplest elements in front of you. Ishikawa’s commitment to Japan’s economic recovery gave him the vision to apply statistical methods and Quality Control in an organized systematic measurable manner. In his personal quest for finding the correct conclusions he was able to help revolutionize...
Words: 951 - Pages: 4
