In the case, “Trouble at City Zoo”, we will study about a couple of problems at the environmental work. The Zoo is run by different departments, and each has a task and responsibility that makes the zoo work properly.
These departments are:
The board of directors: Make final decision about the zoo’s working staff, and the zoo in general. From job characteristic they need to have high significance and high autonomy because the decisions for the whole zoo are in their hands.
The citizens task force: Review the zoo’s finances, operation and animal care. They need to have high Autonomy and feedback skills.
The executive directors: is the CEO of the zoo, carrying out the strategy of the board. They need high feedback skill so they can know and be able to manage and solve the problems that are coming and see the results of the activities at the zoo.
The chief operating officer: they have to report about all the operations, functions of the zoo (finance, human resources, maintenance and horticulture, education…). Need high level of feedback.
The veterinarians: are the directors of animal health and nutrition at the zoo. Need high autonomy, low variety and high identity skills.
The curators: they make recommendation such as what animals to acquire, if animals should be bred, design and plan animal exhibits. They need high level of feedback skills.
The zookeepers: are the ones that work closer to the animals, normally they work with the same animals to know them better and report about any incidents. Each of these departments requires high level skills, depending on the job that one is doing, because life, of the animals, depends on you. In the City Zoo we can see that the main problem, which the Zoo is running through, is the lack of Skills needed for each task; that causes problems between employees, leading them to fight and misunderstand each other.
All these factors can cause a loss of the job or a big harm to the animals and the reputation of the zoo. When a person is equipped with the skills necessary for each job, it will lead to get more recognition, get an upgrade on one’s salary or gain respect and trust as a reward.
To be able to do the job properly and get rewards we need to be motivated, as we saw in the Expectancy theory, where our performance will become better and we will get different types of rewards for good job.