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Job Title Receptionist
Prepared By: Dave Baker
Department: Human Resources
Prepared Date: 1/2/15
Reports To: Carol Haskell
Approved By: Betsy Metzger
FLSA Status: Non-exempt
Approved Date: 1/10/15
Essential Duties and Responsibilities
 Retrieves messages from voice mail and forwards to appropriate personnel.
 Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
 Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
 Answers questions about organization and provides callers with address, directions, and other information.
 Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
 Monitors visitor access and issues passes when required.
 Updates appointment calendars.
 Receives, sorts, and routes mail; maintains and routes publications.
 Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
 Takes payments for services and products.
Summary
Operates multi-line telephone system to answer incoming calls; directs callers to appropriate personnel by performing the following duties; completes a variety of administrative duties.
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 Prepares travel vouchers.
 Orders, receives, and maintains office supplies.
 Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.
 Performs other clerical duties such as filing, photocopying, and collating.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small group situations to customers, clients, and other employees.
Mathematical Skills
Adds, subtracts, multiplies, and divides in all units of measure using whole numbers, common fractions, and decimals; Computes rate, ratio, and percent; Draws and interprets bar graphs.
Reasoning Ability
Applies common sense understanding to carry out detailed, but uninvolved, written or oral instructions; Deals with problems involving a few concrete variables in standardized situations.
Computer Skills
Competent in Excel 2002 spreadsheet software and Word 2002 word processing software.
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Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually quiet.
Job Competencies
To perform the job successfully, an individual demonstrates the following competencies: Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations; Uses reason even when dealing with emotional

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