RESERTIFICATION GRADING SCALE
|ARRIVAL: |Arrival Experience |
|Did the valet associate acknowledge you by smiling and making eye contact with you within 30 seconds as |11 | |
|you entered the valet area? | | |
|Did the valet associate open the door promptly with a warm greeting that includes “Welcome” and the name |11 | |
|of the property? | | |
|Did the valet have on a proper name tag? |3 | |
|Did the valet associate inquire about your name and use your name three (3) times during your arrival |11 | |
|transaction? | | |
|Did the associate explain parking procedures, which includes rate, retrieval location and estimated |5 | |
|retrieval time? | | |
|Did the valet associate conduct a Vehicle Damage Survey (VDS) of your car and review it with you when |3 | |
|completed? | | |
|Was assistance and directions offered inside the hotel? |3 | |
|Did the valet associate offer a friendly parting remark including his or her name and ask “if there’s any|3 | |
|other way to be of service to you”? | | |
|Total Arrival Points |50 | |
|DEPARTURE: |Departure Experience |
|Did the valet associate acknowledge you by smiling, making eye contact with you and offering assistance |11 | |
|within 30 seconds of you entering the valet area? | | |
|Did the valet inquire about your time at the location? |3 | |
|How long did the valet associate or cashier say it would take to retrieve your vehicle? |10:00 MINS |Time |
|Valet associate offer directions, "thank you for staying with us" and invite you to return? *Must do all | 11 | |
|3* | | |
|Guest name is used at least three (3) times during the entire departure process. |11 | |
|Total Departure Points |36 | |
|TOTAL SERVICE POINTS |78 | |
| | | |
| APPEARANCE |Points Possible |Points Earned |
|Valet in complete district approved uniform |10 | |
|Valet has correct name tag on and in proper location |10 | |
|Valet appears clean shaven and neatly groomed |10 | |
|Valet has a belt clip or carabineer |10 | |
|Valet uniform is clean and neatly pressed |10 | |
|TOTAL APPEARANCE POINTS |50 | |