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Dude

In: Business and Management

Submitted By DeadEyeDan
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Chapter 1: * Establishing credibility through: * Caring * Competence * Character * Post-trust era: the viewing of companies as being against the publics best interest * Effective communicators establish trust by connecting with others * What determines trust in the workplace: * Honesty * Ethical behavior * Exchanges information willingly * The FAIR test helps examine: * Facts * Access * Impacts * Respect
Chapter 2: * Team vs. Private Communication: Many-to-many and one-to-one respectively communication. Depends on if only a few need to hear it or many can hear it. * Telephone calls and video conferences: ambiguity and sensitivity * Written messages: low in richness, constraints and high in planning. * Asynchronous communication with high degree of control: email, blogs, podcasts * In business communication, written is more formal than spoken. * Leadership communication: being able to deliver bad news in a positive light, announce a merger with another company, urge employee to follow in the footsteps of other good ones. * Face-to-face: inefficient channel for scheduling something to a larger group of people. * Noise: barrier that interferes with achieved shared meaning * Types of noise: * Semantic- Strong emotions attached to words; two different meanings to the same phrase. * Physical- Outside noise, bad video call connection, etc. * Physiological- Hearing problems, sickness, memory loss, etc. * Psychological- Interference from ideas, emotions, and attitudes. * 4 Elements of interpersonal communication: * Communication process * Emotional Intelligence * Appropriate Communication Channels * Workplace Civility * Interpersonal skills are the skills that determine success *

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