...Case Study: Opening New Dunkin Donuts Locations MGT330: Management for Organizations (BAC1617C) Instructor Robert Armbrust May 8, 2016 Introduction Dunkin Donuts was founded in 1950 by William Rosenburg and in four short years there were a total of five Dunkin’ Donuts shops. Today, Dunkin’ Donuts is in 30 countries with over 6,000 shops and is the leading retailer of coffee, donuts, and bagels. Having been promoted to District Manager of Dunkin Donuts, my responsibility is to create a team that will maintain the standards of Dunkin’ Donuts by delivering quality service and also be an integral part of making each new Dunkin’ Donuts shop profitable. Organizational structure as well as other methods to be used to build a successful team will be discussed within this paper. Because the shops opening are small in size, the design, organization and staffing appraisal and process will be simple in structure. Job Design The text The Five Functions of Effective Management (2014) state that the first step in the job design process is documenting the types of jobs the company needs to complete its objectives. This involves job analysis, job description, and job specification. In order to create a great job analysis of various positions, research of other successful Dunkin’ Donut shops has been completed and information from those locations has been collected about the positions required to open the new locations. This research provided information that shows the following positions...
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...Dunkin Donuts Case Study Report Dunkin Donuts : Betting Dollars on Donuts Acknowledgement We are really grateful to course instructor for all kinds of informative information and valuable advice. We are also very grateful to the group members who helped in preparing this project. Executive Summary Dunkin' Donuts is a business in food retail. They are the world's largest coffee and baked goods chain. Dunkin’ Donuts have been in business since 1950 and have been franchising since 1955. This franchise serves more than 2 million customers a day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as bagels, breakfast sandwiches and other baked goods. It is important to look at consumer usage and future trends before entering into the market. Dunkin Donuts is part of the snack shop market. The snack shop market had almost 10 billion is sales worldwide in 2003 alone. Snack shops have an advantage because they are popular among all consumer groups. Dunkin’ Donuts has retained a consistent database of customers, while also gaining additional consumers through the progression of time and emergence of newer markets. The report discusses task environment that Dunkin’ Donut operates in. It describes the competitive environment and its customer base. The company follows different competition strategies and has goals to achieve through them. We also discuss the external environment of the company which includes the socio-cultural...
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...“Case Study: Opening Your New Dunkin’ Donuts Locations” MGT 330: Management for Organizations Professor Bryan Aylward August 24, 2015 Introduction: As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees. Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other...
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...“Case Study: Opening Your New Dunkin’ Donuts Locations” KO Management for Organizations Professor BA August 24, 2015 Introduction: As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees. Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other similar quick...
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... WATER QUALITY AND CONTAMINATION 2 Introduction These experiments were conducted to analyze the quality of water and methods of water treatment. The quality of water adversely affects both the society as well as the economy. The experiments were contacted to examine the primary sources of underground water contamination. They analyzed the level of purity present in drinking water both bottled and tap water. Water quality and contamination is very essential to the society. Research reveals that underground water sources, which for long have been trusted source of income, have a significant level of contamination (Gleick, 1993). In his study, he insisted on the need to analyze the water used for human consumption. Hypothesis of experiment one: oil hypothesis: If an oil spill occurs then the chances of the groundwater contamination are greater and costly. Vinegar hypothesis: If vinegar contaminates groundwater, then there will be a strong odor. Laundry detergent hypothesis: If laundry detergent contaminates ground water, then it will seep through the soil altering the dynamics of the water. . Hypothesis of experiment two: The use of different coagulants along with other materials combined can remove most groundwater contaminates. Hypothesis of experiment three: even though the tap water has gone through a filtration process it will contain higher contaminates, than Dasani...
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...Case 1 I. Central Problem From only five stores in 1954, Dunkin’ Donuts has grown to world wild chain of 7,988 stores including 5,769 franchised restaurants in 34 United States and 2,219 international shops in 30 countries by the end on 2007. In relate to this statements, the Dunkin’ Donuts Company has chalked out an ambitious target of tripling the number of stores by 2020 as part of its aggressive expansion plan. The problem is how are they’re going to make this possible? II. Objectives 1.) To improve marketing strategy and conduct surveys to know customers perception. 2.) To maintain the loyalty of their customers and attract more people to buy their product. 3.) To strengthen or improve their brand of coffee that makes D&D weak sales. III. Situational analysis (SWOT) Strengths 1.) The case writer gives a glimpse of the growth in the number of franchised store that makes Dunkin’ Company ranked as #5 fastest Growing Franchised in the world. Weakness 1.) Dunkin’ Brands has a weak brand of coffee that makes their recent sales declining in the market. Opportunities 1.) In a survey conducted on the US residents, 97% of the respondents recognize their brand, visiting Dunkin’ Donuts is a ritual for millions of people. Threats 1.) Dunkin’ Donuts Company competes with Starbucks, as over half the company’s business is in coffee sales, as well as Krispy Kreme Doughnuts & Honey Dew Donuts...
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...session all trainers’ face many unexpected challenges by way of participant’s queries. Briefly describe the three major dilemmas which trainers face routinely. Ques. 4 What is programmed learning? How is it different from experiential learning techniques? Section-B Case Study:Dunkin’ Donuts Training for Quality and Hustle Dunkin’ Donuts requirement for success is provide a high-quality product at impressive speed. Dunkin’ Donuts promises fresh doughnuts every four hours and fresh coffee every 18 minutes. To meet this requirement, fast-food company face training challenges to train a very young (typically aged 18 to 21) and inexperienced workforce to meet rigorous performance standards. Company must train in an industry where turnover averages 300 to 400 percent yearly and where company locations are widely dispersed. Dunkin’ Donuts has 1,400 shops spanning the United States and 12 foreign countries. The company approaches this training challenge with a highly decentralized training function. Dunkin’ Donuts’s corporate training staff conducts a demanding training program for its franchise owners. Prospective franchisees undergo six weeks of training at Dunkin’ Donuts University in Braintree, Massachusetts. There, they spend four weeks in production training, learning how to make...
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...Case Study: Opening Your New Dunkin Donuts Locations Lori Guiel MGT330: Management for Organizations Instructor: Lori Buckner March 14, 2016 Dunkin Donuts is one of the most recognizable donut franchises throughout the United States. Hearing the name Dunkin Donuts can instantly bring the thought of delicious donuts to a person’s mind. To be promoted to District Manager for a Dunkin Donuts franchisee is a dream come true! The District Manager position also comes with a lot of responsibility. First and foremost is to uphold the goal of Dunkin Donuts which is to “make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandises stores” (Dunkin Brands, 2014). In order to uphold this goal as District Manager, I must create a job design; determine the correct organizational design for the franchises; have solid recruiting and selection; and last but not least train employees properly and provide supreme performance appraisals. JOB DESIGN Dunkin Donuts, as with any organization, relies heavily on great employees to deliver on the mission and goal of the organization. Job design thus becomes a very integral part of any organization’s success from top to bottom. “The standard approach to job design involves three steps: (a) job analysis, (b) job description, and (c) job specification.” (Baack, Reilly & Minnick, 2014). Job analysis is going to be a key component to making the five new locations successful. Company...
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...session all trainers’ face many unexpected challenges by way of participant’s queries. Briefly describe the three major dilemmas which trainers face routinely. Ques. 4 What is programmed learning? How is it different from experiential learning techniques? Section-B Case Study:Dunkin’ Donuts Training for Quality and Hustle Dunkin’ Donuts requirement for success is provide a high-quality product at impressive speed. Dunkin’ Donuts promises fresh doughnuts every four hours and fresh coffee every 18 minutes. To meet this requirement, fast-food company face training challenges to train a very young (typically aged 18 to 21) and inexperienced workforce to meet rigorous performance standards. Company must train in an industry where turnover averages 300 to 400 percent yearly and where company locations are widely dispersed. Dunkin’ Donuts has 1,400 shops spanning the United States and 12 foreign countries. The company approaches this training challenge with a highly decentralized training function. Dunkin’ Donuts’s corporate training staff conducts a demanding training program for its franchise owners. Prospective franchisees undergo six weeks of training at Dunkin’ Donuts University in Braintree, Massachusetts. There, they spend four weeks in production training, learning how to...
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...Summary 3 Background 4 Dunkin’ Donuts (Dunkin’ Brands) 4 Starbucks Coffee (Starbucks Corporations) 4 Leader VS Follower 5 Financial Analysis 6 Liquidity Ratio Analysis 6 Debt Analysis 11 Profitability Analysis 13 Stock Investment Analysis 16 Non-Financial Analysis 20 SWOT Analysis 20 PEST Factor Analysis 23 Product Life Cycle Analysis 24 Boston Consulting Group (BCG) Analysis 25 Conclusions and Observations 27 References 29 Executive Summary People love to drink coffee. Coffee shops, independently owned or chains are every corner. Statistics show that people are taking more coffee every day. It is a very profitable business. Nowadays when people think of coffee and its related items, the word “Starbucks” immediately come to mind. Internationally, Starbucks has already become a very famous brand and many are trying to study the secret of its success. In the States, however, another company rivalry is competing with it quite well. Quite often, the Americans are taking preference to this over the Starbucks. The company that is being mentioned is Dunkin’ Donuts. It is without doubt that Dunkin’ Donuts will act as the follower in this industry. Starbucks, on the other hand, is acting the leader. This paper will try to study how the Dunkin’ Donuts are performing by making the benchmarking financial analysis against Starbucks. Financial ratios are prepared and analyzed to evaluate its performance. The study will be focusing on its profitability...
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...Marketing strategy is the mantra through which the company hopes to create customer value and achieve profitable customer relationships. A company’s heart beat can be measured by the sales it makes which by definition, is the amount of purchases made by customers. For this very reason, companies need to be customer centered. A market share is only captured by acquiring customers and maintaining them by delivering greater value. However, the customers are diverse individuals of different tastes and thus, it is required to divide the total customers in optimal segments that are expected to yield greatest results. This process involves, market segmentation, market targeting, differentiation and positioning. Market segmentation is dividing a market into distinct groups of buyers who have different needs, characteristics, or behaviors, and who might require separate products or marketing programs. For instance, a more modern, hip and artsy McDonald’s branch at Union Square in NYC would appeal to the Yuppie customers in the region as opposed to the average American taste that demands the plain and original McDonald’s feel as seen in a branch in White Plains. Market Targeting is the process of evaluating each market segment’s attractiveness and selecting one or more segments to enter. Market Targeting is the process of evaluating each market segment’s attractiveness and selecting one or more segments to enter. A company with limited resources might decide to serve only one or...
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...Read “Application Case 13-1: Dunkin’ Donuts and Domino’s Pizza: Training for Quality and Hustle” and answer the following questions. 1. What are the strengths and shortcomings of a decentralized approach to training managers and hourly employees? Discuss. 2. Develop a plan for determining the training needs of the hourly paid staff of a Domino’s pizza franchise. 3. In your opinion, why was the turnover rate among management trainees in Dunkin’ Donuts’ centralized program so high? A decentralized approach to training managers and hourly employees of Dunkin Donuts and Domino Pizza has various strengths and weaknesses. Some of the strengths of decentralized training to training managers are that decentralized training program provide the managers with both theoretical and important practical skills. The managers are able to put into practice what is required by corporate through on the job training. They are also bale to develop interpersonal skills by working effectively with others during their training and evaluating are things are done and run and how decisions are made. Similarly as they are often trained by experienced store managers or franchise owners they get to have an ongoing experience of how a store operates and how to deal with employees they will be managing (Ivancevich, 2010). For Dunkin Donuts, a decentralized approach to training proved efficient and less costly by dropping training costs from $418,000 to $172,000 (Case study, n.d.). It also creates...
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...Jollibee Food Corporation Milestones / History 1975 * Mr. Tony Tan and his family opens a Magnolia Ice cream parlor at Cubao. This is later to become the 1st Jollibee Outlet 1979 * Spaghetti Special is introduced * 1st Franchise owned store opens at Ronquillo Sta. Cruz. 1985 * Jollibee becomes the market leader of the fastfood industry. * Breakfast Joys are introduced. * Langhap-Sarap awarded most effective ad campaign in the food category during the 9th Philippine Advertising Congress. 1992 * Jollibee sales hit the P3.365 billion. * Started using frozen patties for its popular hamburgers. * Improved softserve ice cream line by offering fruit flavored ice cream. * Acquired 73% if the Hamburger segment. * Opened another store in Jakarta, totaling to 2 stores in Indonesia. * Jollibee have 112 stores nationwide. * Maintained its advantage over its competitors by acquiring more than 50% share of the fast food industry. 2004 * The Chairman and Chief Executive Officer of the company, Mr. Tony Tan Caktiong was named the Ernst and Young’s 2004 World Entrepreneur of the Year 2008 * JOLLIBEE bested some of Asia Pacific’s biggest multinationals as it bagged the FMCG and F & B Asia Pacific Supply Chain Excellence Award at the SCM Logistics Excellence Award held in Singapore. * JOLLIBEE bested some of Asia Pacific’s biggest multinationals as it bagged the FMCG and F & B Asia Pacific Supply Chain Excellence...
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...External Factors B. Internal Factors III. Competitive Analysis: Porteu’s Five Model IV. Strategy Formulation A. Present B. Proposed C. Strategy Formulation Matrix V. Strategy Implementation A. Objectives B. Recommendation I. Introduction COMPANY PROFILE (History of Dunkin Donuts) Dunkin' Donuts is an American global doughnut company and coffeehouse chain based in Canton, Massachusetts, in Greater Boston. It was founded in 1950 by William Rosenberg in Quincy, Massachusetts. Since its founding, the company has grown to become one of the largest coffee and baked goods chains in the world, with more than 11,300 restaurants in 36 countries. The chain's products include doughnuts, bagels, other baked goods, and a wide variety of hot and iced beverages. The company primarily competes with Starbucks, as over half the company's business is in coffee sales, as well as with Krispy Kreme Doughnuts and Honey Dew Donuts. Before 1990, Dunkin' Donuts' primary competitor was Mister Donut, but in February of that year Mister Donut was acquired by Dunkin' Donuts' owner Allied-Lyons. After the acquisition of Mister Donut by Allied-Lyons, all Mister Donut stores in North America were offered the chance to change their name...
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...Introduction Short Message Service SMS is today's simplest and cost-effective way to reach a global mobile audience. Thousands of organizations are using messaging already to communicate with customers and employees. SMS was built into the European Global System for Mobile (GSM) standard as an insignificant, additional capability. Yet in many countries SMS was perceived as cheap, and it offered one-to-one, or one-to-many, text communications that could be read at leisure, or more often, immediately. SMS was avidly taken up by young people, forming new cultures of media use.(Goggin & Spurgeon, 2005). Text messaging is instantaneous, inexpensive and personal, and enables numerous applications. In the face of turbulent economic conditions and significant cost pressures, U.S. financial institutions, like their counterparts around the world, are focusing on improving the profitability of their customer relationships, lowering channel costs and enabling more self-service electronic banking. In recent years, the rise of mobile banking has opened a new path for financial institutions to lower the cost to serve their customers, improve their competitive position and increase customer acquisition and loyalty. At the same time, mobile banking establishes a foundation for delivering future products and services that can be monetized, such as mobile payments and remittances. Despite this new ROI opportunity, most institutions have primarily utilized this new channel to drive mobile banking...
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