...Case Study: Opening Your New Dunkin Donuts Locations Lori Guiel MGT330: Management for Organizations Instructor: Lori Buckner March 14, 2016 Dunkin Donuts is one of the most recognizable donut franchises throughout the United States. Hearing the name Dunkin Donuts can instantly bring the thought of delicious donuts to a person’s mind. To be promoted to District Manager for a Dunkin Donuts franchisee is a dream come true! The District Manager position also comes with a lot of responsibility. First and foremost is to uphold the goal of Dunkin Donuts which is to “make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandises stores” (Dunkin Brands, 2014). In order to uphold this goal as District Manager, I must create a job design; determine the correct organizational design for the franchises; have solid recruiting and selection; and last but not least train employees properly and provide supreme performance appraisals. JOB DESIGN Dunkin Donuts, as with any organization, relies heavily on great employees to deliver on the mission and goal of the organization. Job design thus becomes a very integral part of any organization’s success from top to bottom. “The standard approach to job design involves three steps: (a) job analysis, (b) job description, and (c) job specification.” (Baack, Reilly & Minnick, 2014). Job analysis is going to be a key component to making the five new locations successful. Company...
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...Dunkin donuts is my go to coffee brand ever since I was 15. I just can't picture myself going to university without my large double double in hand. Other than the superb coffee I have to mention that the donuts they serve are unparalleled, here in Lebanon proximity is everything considering the traffic, so having a branch on the highway and another one just a minute away from campus makes it a done deal. Dunkin donuts care about customer loyalty, they strive to maintain their standards in every branch I go too. Great loyalty program that accumulates points, very affordable prices and a wide variety of goodies even just in case you can't find what you are looking for on their menu, they will gladly make a custom...
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...Case Study: Opening New Dunkin Donuts Locations MGT330: Management for Organizations (BAC1617C) Instructor Robert Armbrust May 8, 2016 Introduction Dunkin Donuts was founded in 1950 by William Rosenburg and in four short years there were a total of five Dunkin’ Donuts shops. Today, Dunkin’ Donuts is in 30 countries with over 6,000 shops and is the leading retailer of coffee, donuts, and bagels. Having been promoted to District Manager of Dunkin Donuts, my responsibility is to create a team that will maintain the standards of Dunkin’ Donuts by delivering quality service and also be an integral part of making each new Dunkin’ Donuts shop profitable. Organizational structure as well as other methods to be used to build a successful team will be discussed within this paper. Because the shops opening are small in size, the design, organization and staffing appraisal and process will be simple in structure. Job Design The text The Five Functions of Effective Management (2014) state that the first step in the job design process is documenting the types of jobs the company needs to complete its objectives. This involves job analysis, job description, and job specification. In order to create a great job analysis of various positions, research of other successful Dunkin’ Donut shops has been completed and information from those locations has been collected about the positions required to open the new locations. This research provided information that shows the following positions...
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...Dunkin Donuts Case Study Report Dunkin Donuts : Betting Dollars on Donuts Acknowledgement We are really grateful to course instructor for all kinds of informative information and valuable advice. We are also very grateful to the group members who helped in preparing this project. Executive Summary Dunkin' Donuts is a business in food retail. They are the world's largest coffee and baked goods chain. Dunkin’ Donuts have been in business since 1950 and have been franchising since 1955. This franchise serves more than 2 million customers a day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as bagels, breakfast sandwiches and other baked goods. It is important to look at consumer usage and future trends before entering into the market. Dunkin Donuts is part of the snack shop market. The snack shop market had almost 10 billion is sales worldwide in 2003 alone. Snack shops have an advantage because they are popular among all consumer groups. Dunkin’ Donuts has retained a consistent database of customers, while also gaining additional consumers through the progression of time and emergence of newer markets. The report discusses task environment that Dunkin’ Donut operates in. It describes the competitive environment and its customer base. The company follows different competition strategies and has goals to achieve through them. We also discuss the external environment of the company which includes the socio-cultural...
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...“Case Study: Opening Your New Dunkin’ Donuts Locations” MGT 330: Management for Organizations Professor Bryan Aylward August 24, 2015 Introduction: As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees. Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other...
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...“Case Study: Opening Your New Dunkin’ Donuts Locations” KO Management for Organizations Professor BA August 24, 2015 Introduction: As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees. Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other similar quick...
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...Section I- Case Summary • Across the majority of Europe, Dunkin’ Donuts, (the 64-year-old company), suffers from being well known. • As of now, Dunkin’ Donuts only has 150 establishments throughout Europe, small, compared to the 11,000 worldwide. • Dunkin’ Donuts has extensive plans to open an additional 1,150 stores across Europe. These openings will range from Northern England to Eastern Europe. •It was the second attempt by Dunkin’ Donuts to open up shops in the U.K. In 1990’s Dunkin made efforts to open shops but failed due to poorly chosen locations and inexperienced franchisees. • Dunkin’ plans on hiring corporate teams consisting of marketing specialists who are locals to the specific countries to facilitate expansion. • With plans to add much bigger seating areas, serving food on ceramic dishes, and allowing customers to enjoy free Wi-Fi, Dunkin’ will create a café-like atmosphere that will add to customers’ leisure. • Dunkin’ is budgeting itself by opening fewer stores in major cities where the rent would cost an abundance. • As European habits change, interest in an American-style coffee and doughnut experience has increased which has been overpowering the typical “tea party”. • Dunkin’ faces competition from coffee shops such as Starbucks and Krispy Kreme Doughnuts, as well as U.K. based coffee shops such as Café Nero, Costa Coffee, and Dum Dum Donutterie. Section II- Case Analysis In 2013, Dunkin’ Donuts, one of the world’s leading coffee...
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...Dunkin Donuts Strategy Recommendation Monique Harris Capella University Abstract In starting to plan for my paper the number one question in my head was what is Starbucks doing that Dunkin Donuts is not doing. In my home town there is only one Dunkin Donuts store in town. But, no matter what part of town you are on you can find a Starbucks even on the university campus which has a Starbucks right across the street. In my research I found that Starbucks crushes it on social media. Although they don’t post on each and every social network often, but when they do it is very clever and eye-catching. In this day in age people are starting to use the Starbucks app which allows them to do just about the same thing as if they were in the store. Them two reason alone is what has them on top of Dunkin Donuts. Dunkin Donuts Strategy Recommendation Introduction Dunkin Donuts was founded in 1950 by Bill Rosenberg, who opened the first restaurant in Quincy, Massachusetts. With the goal to “make and serve the freshest most delicious coffee and donuts quickly and courteously in modern well merchandised stores” (Travis, N. 2013). The company has over 11,000 restaurants in 33 countries worldwide. The first restaurant was franchises in 1955. Starbucks Social Media Now to take a look into the social media of the competitor Starbucks. In my research I found that their social media management team doesn’t post updates on Facebook often but when they do, however, they’re usually eye-catching...
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...Case 7: Dunkin’ Donuts: Betting Dollars on Donuts Porter’s Five Forces Analysis for Coffee Industry Porter’s five forces provide a great deal of information about the attractiveness of the coffee industry. There are many customers in the market for coffee. According to Schermerhorn, (2007) “400 billion cups of coffee are consumed every year making it the most popular beverage globally.” This is a opportunity that is shown in the coffee industry. Many customers for coffee provide a large base of revenue for the coffee selling firms. There are a few big competitors that Dunkin’ Donuts needs to worry about for the future. Schermerhom (2007) states that” Starbucks [is] rethinking its positioning strategy and McDonald’s [is] offering a great tasting coffee at a reasonable price.” Starbucks is trying to position its coffee as a cheaper product. This will make Starbucks more of a competitor than in the past. Since McDonald’s is trying to sell a better tasting coffee, the company will also be more directly competing with Dunkin’ Donuts. Suppliers are another interesting part of the puzzle. According to the Dunkin’ Donuts website, Dunkin’ Donuts has reformulated its food and beverages according to its DDSMART criteria to meet healthier criteria. This healthier food probably costs more to make causing a threat to the company. Dunkin’ Donuts should advertise how their food meets these new standards to drive more customers to buy their goods. However, there is an opportunity being...
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...1. What does a Porter's Five Forces analysis reveal about the industry in which Dunkin' Donuts and Starbuck's compete? What are the strategic implications for Dunkin' Donuts? The Porter’s analysis reveals that Dunkin Donuts and Starbuck’s are direct competitors in the store front coffee shops. They are in a board market scope as of right now no other new entrant’s coffee shops are in the business of making their own coffee. They both have unique suppliers because no other company makes products like Starbucks’s and Dunkin Donuts. Both have a customer base for some people will want either Starbuck’s or either Dunkin Donuts coffee. The Substitutes are coffee customers can buy inside of a grocery store like Maxwell house or Folgers. However, there will be no place to enjoy a cup of gourmet coffee inside of the grocery store or service station. The Strategic implication for Dunkin Donuts will have to begin with a good (SWOT analysis) of the corporation. They should examine their strengths, weaknesses, opportunities, and threats. 2. In what ways is Dunkin' Donuts presently using strategic alliances? How could cooperative strategies further assist with its master plan for growth? Dunkin Donuts has come up with a brilliant new strategy for growth within the coffee industry. In 2002 the company formed an alliance with Stop & Shop Supermarkets. The agreement allowed Dunkin Donuts to have a full service coffee shop in over 5,000 stores throughout Massachusetts, Connecticut...
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...retail stores and over three million dollars in sales (second quarter 2010). This was not always the case however, by the end of 2004, the economy began to slow. This caused businesses in competition with Krispy Kreme to flood their market hindering plans that Krispy Kreme had of expansion. Eventually they would have to scale back due to declining sales. Consumer interest in low carbohydrate diets such as the “Atkins” and “South Beach” diet plans are somewhat to blamed for these declines in sales. KKD’s total revenues hasn’t been steady since 2005, it has gone from the five million dollar range at the close of 2006 to the four million dollar range at the close of 2007. This decline in sales was followed by a system wide decrease in retail stores. KKD’s retail operation was cut down from 433 stores at the end of 2005 to 395 stores at the end of 2007. However, this didn’t mean the end for KKD because the fast food restaurant industry that KKD competes in has experienced an ever-increasing growth during the last twenty years. This trend is expected to continue because of the percentage of Americans who work more and eat less home cooked meals keeps increasing. KKD executives believe that the key to improving the firm’s performance and increasing industry growth is to increase the number of stores that operated by franchising. Within KKD’s industry their leading competitors are Dunkin Donuts, with sales of $2.7 billion (2002) 5200 outlets worldwide and a forty five percent market share...
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...Read “Application Case 13-1: Dunkin’ Donuts and Domino’s Pizza: Training for Quality and Hustle” and answer the following questions. 1. What are the strengths and shortcomings of a decentralized approach to training managers and hourly employees? Discuss. 2. Develop a plan for determining the training needs of the hourly paid staff of a Domino’s pizza franchise. 3. In your opinion, why was the turnover rate among management trainees in Dunkin’ Donuts’ centralized program so high? A decentralized approach to training managers and hourly employees of Dunkin Donuts and Domino Pizza has various strengths and weaknesses. Some of the strengths of decentralized training to training managers are that decentralized training program provide the managers with both theoretical and important practical skills. The managers are able to put into practice what is required by corporate through on the job training. They are also bale to develop interpersonal skills by working effectively with others during their training and evaluating are things are done and run and how decisions are made. Similarly as they are often trained by experienced store managers or franchise owners they get to have an ongoing experience of how a store operates and how to deal with employees they will be managing (Ivancevich, 2010). For Dunkin Donuts, a decentralized approach to training proved efficient and less costly by dropping training costs from $418,000 to $172,000 (Case study, n.d.). It also...
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...Case 1 I. Central Problem From only five stores in 1954, Dunkin’ Donuts has grown to world wild chain of 7,988 stores including 5,769 franchised restaurants in 34 United States and 2,219 international shops in 30 countries by the end on 2007. In relate to this statements, the Dunkin’ Donuts Company has chalked out an ambitious target of tripling the number of stores by 2020 as part of its aggressive expansion plan. The problem is how are they’re going to make this possible? II. Objectives 1.) To improve marketing strategy and conduct surveys to know customers perception. 2.) To maintain the loyalty of their customers and attract more people to buy their product. 3.) To strengthen or improve their brand of coffee that makes D&D weak sales. III. Situational analysis (SWOT) Strengths 1.) The case writer gives a glimpse of the growth in the number of franchised store that makes Dunkin’ Company ranked as #5 fastest Growing Franchised in the world. Weakness 1.) Dunkin’ Brands has a weak brand of coffee that makes their recent sales declining in the market. Opportunities 1.) In a survey conducted on the US residents, 97% of the respondents recognize their brand, visiting Dunkin’ Donuts is a ritual for millions of people. Threats 1.) Dunkin’ Donuts Company competes with Starbucks, as over half the company’s business is in coffee sales, as well as Krispy Kreme Doughnuts & Honey Dew Donuts...
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...Dunkin Donuts District Manager Dunkin’ Donuts Joe Schmoe MGT 330: Management for Organizations Prof. Frances Marvel March 11, 2014 Dunkin Donuts As a district manager, many responsibilities come with the job. District management is responsible for virtually all the operations in the company with respect to the business goals that have been set out in the company plan. This is especially the case when the district assigned is a group of new area start-ups. District managers are responsible for the allocation of resources, hiring, training and managing teams. The roles of a district manager starting new Dunkin’ Donuts locations are no different yet they include the responsibility for a smooth start. These added responsibilities include job design, organizational design, staffing functions such as recruiting and selection, as well as the implementation of a training and performance appraisal processes. Job Design Job design aims to reduce job dissatisfaction and employee alienation by means of repetitive and mechanistic tasks. Organizations attempt to increase productivity levels, satisfaction and motivation to employees through job design. Job analysis, job description, and job specification are the three standard approaches to job design (Baack, Reilly, & Minnick, 2014). Job Analysis Job Analysis is a process, which is followed right after position identification and position building in an organization chart. It is the first step in the process of hiring...
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...session all trainers’ face many unexpected challenges by way of participant’s queries. Briefly describe the three major dilemmas which trainers face routinely. Ques. 4 What is programmed learning? How is it different from experiential learning techniques? Section-B Case Study:Dunkin’ Donuts Training for Quality and Hustle Dunkin’ Donuts requirement for success is provide a high-quality product at impressive speed. Dunkin’ Donuts promises fresh doughnuts every four hours and fresh coffee every 18 minutes. To meet this requirement, fast-food company face training challenges to train a very young (typically aged 18 to 21) and inexperienced workforce to meet rigorous performance standards. Company must train in an industry where turnover averages 300 to 400 percent yearly and where company locations are widely dispersed. Dunkin’ Donuts has 1,400 shops spanning the United States and 12 foreign countries. The company approaches this training challenge with a highly decentralized training function. Dunkin’ Donuts’s corporate training staff conducts a demanding training program for its franchise owners. Prospective franchisees undergo six weeks of training at Dunkin’ Donuts University in Braintree, Massachusetts. There, they spend four weeks in production training, learning how to make...
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