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E-Commerce Case Study

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DR. Bimal Anjum and Rajesh Tiwari (2011) in their research on “Economic and social impacts of e-commerce” explored the various economic and social impacts of electronic commerce. E-commerce has grown from e-mail to latest internet technology and business has flourished through internet. This has tremendous impact on social and economic sectors. Active mobile population has increased to 35 million in 2011. Latest e-commerce trends are online travel industry share is 76% of net commerce, online book purchasing and e-ticketing has increased, rising classified advertisements, electronic and white goods online retailing is rising, china has shown that broadband penetration and e-commerce growth is positively correlated. Governments role is very important in development of small and medium industries, education and skill development, e-banking, e-governance, and over all development of the social and economic sectors through internet technology. Inclusive growth can be achieved through e-commerce and India can become economic superpower in the world.

Sumangla Rathore and Avinash Panwar in “ A Study on Internet usage Pattern with …show more content…
It is found that 80% online shoppers are under 30 years old. Flipkart is the e-tailer firm that gives highest satisfaction to its customers than followed by Jabong, Myntra, Snapdeal and Amazon. People shop online for the reasons of convenience, range availability of products , and lower prices of goods and services. Main problems faced by consumers in online shopping are nature of delay in delivery, non-delivery, defective products and poor customer

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