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Ebay in Hebrew

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איביי (ebay)
חברת איביי היא חברה הפועלת בתעשיית האיקומרס ( e-commerce ) שצמחה עם עידן האינטרנט והתפתחות הטכנולוגיה.

הבנה מעמיקה של הסביבה התחרותית
השוק\תעשייה בה איביי נמצאת
חברת איביי היא חברה הפועלת בתעשיית האיקומרס ( e-commerce ) שצמחה עם עידן האינטרנט והתפתחות הטכנולוגיה. בתעשייה זו הקנייה ומכירת המוצרים או השירותים נעשית ע"י מערכות אלקטרוניות כגון אינטרנט,טלפונים סלולריים וכל מכשיר הפועל און-ליין.
בשנת 2012 הגיעו היקף המכירות בתעשיית האיקומרס העולמית לטריליון דולר וכיום ההיקף הולך ומתעצם. שוק האיקומרס שבו איביי היא שחקנית בולטת וחזקה הוא שוק שלפי תחזית הצמיחה הנוכחית בשנת 2017 יהווה כ-10% מהשוק הקימעונאי( כיום מהווה ל5%-6% מהשוק הקמעונאי). המעבר לצרכנות באמצעות האיקומרס נוצר בעקבות שיפור בטכנולוגיה ופיתוח טכנולוגיות חדשות, פיתוח בתשתיות הלוגיסטיות, פיתוח ושיפור באמצעי התשלום, כיום קל יותר לשלם בצורה בטוחה ופשוטה מבלי לצאת מהבית ומכל מקום בעולם. בנוסף לכך חדירת הסלולר בשווקים מתפתחים תרם גם כן לנוחות השימוש והצרכנות ע"י איקומרס.
שוק האיקומרס הוא שוק בו התחרות משוכללת, ולאיביי מתחרות רבון כגון: Amazon, Deal Extream, Ali Express, Alibaba, Etsy, Taobao, Zappos.

ניתוח על פי מודל פורטר:
איום חדירה של מתחרים חדשים:
בענף האיקומרס חסמי הכניסה נמוכים. החסמים העיקריים לאתרים כאלו ולמתחרות חדשות אחרות הוא הרגולציה במדינות שונות וכן איסור על מכירת מוצרים שונים במדינות שונות ומגבלת המכירות הפומביות ,שכן מתחרות לאי-ביי צריכות לשים דגש ולא להפר חוקים ורגולציות של ממשלות שונות. חסם כניסה נוסף וחשוב הוא מיצוב המותג ואת יכולתו להיתפס בטוח לשימוש (לקנייה). הכרת מותג מצליח ובטוח כמו אי-ביי הם חיוניים להצלחת האתר. ואילו אתרים מתחרים חדשים צריכים להשקיע רבות כדי להיתפס כבטוחים דיו וכמותג מצליח.

יריבות בין מתחרים קיימים
Yahoo Shopping, Amazon , Ali-Express הן המתחרות העיקריות של אי-ביי בעולם. הן מתחרות עם אי-ביי על נתחי שוק של תעשיית האיקומרס. בנוסף למתחרות הגדולות ישנן המון מתחרות קטנות אך יחד עם זאת גם הן משתמשות לעיתים בשירותיה של אי-ביי. התחרות הקיימית בתעשיית האיקומרס היא תחרות עצומה בשל חסמי הכניסה והיציאה הנמוכים. אי-ביי ממשיכה למשוך אליה לקוחות בשל השירות הטוב שמציעה ללקוחותיה, עוצמת המותג הנתפס כבטוח ואיכותי, המחירים האטרקטיביים, השימוש בפי-פאל שמקל על תהליך הקניה ונותן תחושת ביטחון לצרכן וכן נוחות השימוש באתר עצמו והמגוון העצום שאי-ביי מציעה. אי-ביי צריכה תמיד לשמור על פלטפורמת מכירה עדכנית,נוחה ואינטרקטיבית עם הצרכן ולשים לב רב לינויים של המתחרות כיוון שהשוק דינמי מאוד.
כוח המיקוח של הספקים
כיוןן שהמודל העיסקי של אי-ביי בנוי בכך שכל משתמש באתר יכול להיות ספק וקונה כאחד, ולכן כמות הספקים היא בילתי מוגבלת . עקב כך נוצר מצב בו ישנה תחרות גדולה בין הספקים, כשכח המיקוח שלהם אפסי, ואיביי היא הקובעת את חוקי המשחק.
כוח המיקוח של הלקוחות
יש מספר גדול של לקוחות בדיוק כפי שיש מספר גדול של ספקים. ולכן אי-ביי היא חברה חזקה מאוד ומרווחת מאוד. כל אחד בעולם יכול לקנות כל מוצר של אי-ביי מכל מקום אחר בעולם ולכן לצרכן אין כוח ממשי על אי-ביי אם בכלל, אך יחד עם זאת אי-ביי בוחרת להקשיב ללקוחותיה בכדי להמשיך ולענות על שביעות רצונם ולהוות מתחרה מעודף במגרש המשחקים של תעשיית האיקומרס והצרכנות האינטרנטית. לאי- אפשרות לתגובות ומשוב הצרכן. באופן זה אי-ביי מסוגלת להרחיק צרכנים וספקים רעים שפוגעים במיצובה של אי-ביי ובאיכות שירותה.
מוצרים תחליפיים
מוצרים תחליפיים לאי-ביי כאתר מקוון הם כל החנויות הקמעונאיות השונות, המכירות הפומביות הישירות הנעשות במקום מסויים. החיסרון לכך הוא היצע הלקוחות המצומצם והיצע המוצרים המצומצם. כמות הלקוחות והיצע המגוון של המוצרים לא מאפשרים מקום מתחרה ראוי לחנויות הקמעונאיות והמכירות הפומביות הישירות שאינן מבוצעות באופן מקוון. ולכן אין זה מהווה על אי-ביי איום גדול,אם מהווה איום בכלל כיום, וזאת בשל כך שאי-ביי היא מעצמה ונתפסת כאיכותית ובטוחה.

דילמת האסיר בשוק האיקומרס
בתעשיית האיקומרס ישנו שילוב של תחרות ושת"פ. דוגמא מצוינת למצב זה הוא פלטפורמת .PayPal Paypal היא פלטפורמה לתשלום בטוח באינטרנט בבעלותה של איביי. מתחרות רבות של איביי משתמשות בפלטפורמה זו, ושת"פ זה משתלם לאיביי ולמתחרותיה – המתחרה מרוויחה גידול במכירות, פייפל (איביי) מרוויחה עמלה על כל מכירה של מתחרותיה. יש לציין ששת"פ זה לא תקף לגבי כל מתחרותיה של איביי – פייפל הפסיקה את עבודתה עם חברת Alibaba בשנת 2013. לא ניתנה סיבה רשמית למהלך זה אך ההערכה הרווחת היא כי הסיבה היא שפייפל לא היתה מרוצה מהגידול המהיר במכירותיה של Alibaba.

הערכה אובייקטיבית של משאבים
המשאבים העיקריים של איביי:
משאבים מוחשיים

משאבים לא מוחשיים
• פריסת לקוחות – לאיביי השוק האנטרנטי הגדול בעולם ויש לה כ150 מליון לקוחות רשומים ב37 מדינות.
• מוניטין

ביבליוגרפיה: https://sites.google.com/site/bus600miked/06_key-resources http://www.strategicmanagementinsight.com/swot-analyses/ebay-swot-analysis.html http://www.idjrb.com/articlepdf/idjrb_5.pdf http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.114.6859&rep=rep1&type=pdf http://www.topbuy.co.il/aliexpress/ http://www.reuters.com/article/2011/06/03/us-paypal-china-idUSTRE75225520110603 http://www.nicolashoening.de/user/File/bnaic08-Honing-Kozelek-Schut.pdf http://www.revenuepulse.com/14-marketo-resolutions-for-2014/?goback=%2Egde_1508927_member_5825967607978692609#%21

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