...Effective Communication is critical between heath care workers. Nurses must know how to communicate effectively and work collaboratively with teams, and each other. It is essential to have the ability to share pertinent information in an effective, timely manner. When effective communication is absent, patient care and outcomes are compromised. Communication breakdowns have been cited as a root cause in almost every sentinel event reported to the Joint Commission’s Sentinel Event Database, and is the leading root cause in a majority of cases studied since 1996 (Nadzam 2009). Communication between nurses is critical to patient safety, yet numerous challenges contribute to poor communication and an unhealthy reliance on individual action. Examples include lack of structure to nurses, such as no rules for telephone, or face to face report. No model for verbal communication. Differing opinions, as to what information should be communicated during a verbal report, frequency of communication and timing of communications (Nadzam, 2009). In 2006, The Joint Commission added the handoff communication expectation as a requirement under the NPSG for improving communication. The requirement specifically expects healthcare organizations to “implement a standardized approach to handoff communications, including an opportunity to ask and respond to questions.” Hand offs, also referred to as “handover”, “report”, and “patient care transfer” are interactive communications...
Words: 601 - Pages: 3
...Running head: HEALTHCARE COMMUNICATION Personal and Professional Healthcare Communication Gloria Carmona University of Phoenix Personal and Professional Healthcare Communication Communication is vital in all business settings, but it is a matter of life or death when communication takes place in the healthcare setting. When caring for critically ill people, the way people communicate can make a difference. Healthcare communication can be between patient and caregiver or between the doctor and the nurse in care of the patient. Communication between physicians and nurses is essential to the function of intensive care units and significantly affects patients' outcomes and length of stay (Narasimhan, Eisen, Mahoney, Acerna, & Rosen, 2006, p. 217). The purpose of this paper is to define healthcare communication and discuss the theories and principles of therapeutic communication in healthcare setting for the healthcare professional. This paper will also review relevancy of effective personal healthcare communication with other healthcare professionals, clients, and patients as well as review the relevancy of effective professional healthcare communication to health outcomes and how the lack of effective personal and professional healthcare communications contributes to poor health outcomes. Many forms of healthcare communication exist both verbal and written. Therefore, the definition of healthcare communication also takes many different...
Words: 1251 - Pages: 6
...Professional Healthcare Communication HCS/350 January 9, 2012 Personal and Professional Healthcare Communication Personal and professional health care communication is critical in a professional working environment rapidly changing. Communication collaboratively is more effective than individually. Relevancy of effective personal and professional healthcare communication with others benefit and contributes to a better health outcomes. The lack of personal and professional healthcare communication contributes to poor outcomes. Theories and principles of therapeutic communication greatly benefit the healthcare setting, patients, and the healthcare professionals. Define Healthcare Communication Healthcare communication is defined as a process that facilitates interdependence among members of a healthcare group or unit. Communication has multiple meaning and comes in many ways, and this process enhances the shared ideas within the healthcare setting. Healthcare communication is important, it is narrow in scope, and it concerns the individuals with healthcare related information. Healthcare interaction between individuals that communicate can be verbal, nonverbal, oral, or written. Communication can be personal or impersonal issues dealing within healthcare settings. “In health communication, the focus is on specific health-related transactions and factors that influence these transactions” (Northouse & Northouse, 1998, p. 3). Healthcare communication is not only just...
Words: 1179 - Pages: 5
...Healthcare Communication As we all know communication has always been an integral part of human interaction. Communication was the basic idea which gave rise to many inventions used by the general population in their daily life. When it comes to communication and healthcare together, they have a very vast relationship between each other. There is more emphasis on communication in healthcare industry since last thirty years that it has become an important aspect of the healthcare professions. This is helping the healthcare industry to build more public relations and public advertisements. The following essay will cover some aspects of effective communication in relation to healthcare communication. The basic elements of communication can be practiced with family, friends, and co-workers and can help us build better relationships. All of this is covered when we discuss about effective communication which can build the skills of becoming committed, flexible, open to change, willing to adjust, forgiving (Cheesebro, Connor & Rios, 2010). Our style of communication is based on the relationship with other person. There are certain factors which can make relationship unstable such as: day-to-day stresses, psychological problems, substance abuse, or financial strains. All these factors require certain communication skills to become stable. Effective communication can come in handy when dealing with these factors. The basic rules of health care communication are based...
Words: 726 - Pages: 3
...Care Communication Paper HCS/350 Health Care Communication University of Phoenix Personal & Professional Healthcare Communication Paper Professional and effective communication is a vital ingredient to safe and high quality nursing practice. Proper communication with other co-workers, physicians, ancillary staff, patients, and their families is a required skill necessary for all practicing, professional healthcare professionals. Communicating with others has become second nature to us, but are we communicating properly with one another on a day to day basis? The purpose of this paper is to define healthcare communication, identify the relevancy of effective personal healthcare communication with other healthcare professionals, clients/patients; to identify the relevancy of effective professional healthcare communication to health outcomes, to discuss how the lack of effective personal and professional healthcare communication contributes to poor health outcomes; and to discuss theories and principles of therapeutic communication in healthcare settings for healthcare professionals. According to Northouse and Northouse (1998), “communication is the process of sharing information using a set of common rules.” As we all know, communicating with others in the healthcare settings is a complex and multifaceted process that relies on clear and concise delivery of messages, undivided attention from all parties, and full understanding from all. “Healthcare communication is a subset...
Words: 1347 - Pages: 6
... Effective Communication Paper Amy Thomas HCS 325 July 9, 2012 Professor Vivian Perez Health care in the United States has evolved greatly over the years. There are many fascinating aspects of healthcare’s history. However, the role of technology and its’ role as an enabler of healthcare advances is remarkable in healthcare communication today. Advancements in healthcare technology and communication have impacted drastically the delivery of healthcare. Communication is a necessary element in healthcare. If there is a lack of communication between family members when a person is hospitalized chaos can occur. As in business, adhering to following standards in effective communication in healthcare facilitate exchange of information between different levels of healthcare professionals as well as internal and external customers. The satisfactory exchange of information; should include concise and relevant statements avoiding unnecessary repetitions; accurate facts and figures should be provided; clear and familiar conversational words should be used. Investing to improve effective communication within healthcare setting can improve the following: improved patient and employee safety; improved quality of care and patient outcomes; decreased length of patient stay or efficient patient movement during the stay; improved patient and family satisfaction; enhanced staff morale and job satisfaction. Communication allows people to...
Words: 1040 - Pages: 5
...Effective Communication Paper Name HCS/325 Date Instructor Effective Communication Paper Communication is very important in every health organization to ensure the best possible care for the patients because ensures that patients receive the proper care and helps to keep costly mishaps from happening. Effective communication starts within the organization and works outward to other functions and is fundamentally based on shared knowledge. Knowledge is an extraordinary blend of judgment, insight, intuition, and inspiration created through on-going learning and reflection on practice (De Cagna, 2001). To understand how an organization shares knowledge, this paper will review what techniques are the most effective and ineffective, how these techniques are applied in a healthcare work environment, and how this process is impacted by technology. Most Effective Techniques for Sharing Knowledge Communication is one of the most important aspects in a healthcare organization and learning the most effective techniques for sharing knowledge will help ensure the success of the organization. One effective technique for sharing information and knowledge is for the healthcare organization to have an organization structure. The organization structure is the system of tasks, workflow, reporting relationships, and communication channels that link the diverse parts of an organization (Lombardi & Schermerhorn, 2007). An organization structure is important because it allows groups to...
Words: 894 - Pages: 4
...Personal and Professional Healthcare Communication Paper Health Care Communication Health care communication may be defined as a process that facilitates interdependence among members of a health care unit or group. It occurs either verbally or non verbally and is a process that enhances the sharing of ideas. Health care communication is essential in coordinating activities with in a health care unit if it encompasses health care administration and staff members. Health care communication is the degree to which individual have the capacity to obtain, process, and understand the basic health information and services needed to make appropriate health decisions. The health care communication is also considered as the health care literacy, which appears in different variety of ways. The health care communication can be in conversations with healthcare professionals, on prescription and over-the-counter medication bottles, health education or promotional materials, insurance or Medical applications and other forms of health information. Health communications examines the relationship of communication to desired patient care outcomes. The importance of communication providers and selected outcomes like the adherence to treatment, healthcare utilization, trust, and satisfaction with healthcare providers, and improvements in health statues are part of communication practice. The training of communication providers adheres to the professional values. The stated values are the foundation...
Words: 1089 - Pages: 5
... Individual Effective Communication Health care in the United States has evolved greatly over the years. There are many fascinating aspects of healthcare’s history. However, the role of technology and its’ role as an enabler of healthcare advances is remarkable in healthcare communication today. Advancements in healthcare technology and communication have impacted drastically the delivery of healthcare. Communication is a necessary element in healthcare. If there is a lack of communication between family members when a person is hospitalized chaos can occur. As in business, adhering to following standards in effective communication in healthcare facilitate exchange of information between different levels of healthcare professionals as well as internal and external customers. The satisfactory exchange of information; should include concise and relevant statements avoiding unnecessary repetitions; accurate facts and figures should be provided; clear and familiar conversational words should be used. Investing to improve effective communication within healthcare setting can improve the following: improved patient and employee safety; improved quality of care and patient outcomes; decreased length of patient stay or efficient patient movement during the stay; improved patient and family satisfaction; enhanced staff morale and job satisfaction. Communication allows people to understand...
Words: 1024 - Pages: 5
...Communication is an art as well as a skill and affects all we do. Whatever the forum or platform used, communication is how we express information, thoughts and concerns. Healthcare communication is an entity all its own and requires careful study and understanding. In no other type of interaction can miscommunication or misunderstanding have grave consequences if information is not sent and processed correctly. According to “Impact of Communication in Healthcare” (2011), “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors (para. 1). Learning and applying the art of healthcare communication encompasses thorough understanding, establishes relevancy with both the professional and layperson, affects health outcomes, while having profound influence on therapeutic contact. Before asserting healthcare communication it is necessary to explore the definition of communication itself. Northouse & Northouse (1998) offer human communication is the exchange of ideas involving the use of language and symbols. In the animal kingdom, however; communication still takes places without the use of spoken language and symbols as the human species knows it but rather utilizes sounds and behaviors. Healthcare communication is much narrower in scale and expresses ideas or concerns...
Words: 1105 - Pages: 5
...and Professional Health Communications Paper By wandacasby | Personal and Professional Healthcare Communication Wanda Casby University of Phoenix HCS 350 Health Care Communication September 20, 2010 Ana M. Cinco, MSN, RN, CNS In today’s world, effective communication is an essential component of life. It is a mean for expressing thoughts, feelings, opinions, and concerns. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. When good communication is missing, health professionals can misunderstand or be ignorant of patient’s needs and expectations; furthermore patients may not understand their rights and the choices available to them” (University of Wolverhampton, 2007). The purpose of this paper is to provide information on healthcare communication and how effective personal and professional healthcare communication can affect other healthcare professionals, clients, and patients. In addition, this paper will provide information on how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. And finally, theories and principles of therapeutic communication in the health care setting will also be explained. “Healthcare communication is concerned with the application of communication concepts and theories...
Words: 1431 - Pages: 6
...Professional Health Care Communication Professional Health Care Communication There are many different modules of communication in healthcare. Communications relays feelings, and thoughts through a series of verbal and non-verbal cues. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. The lack of communication results in healthcare providers missing important information which can lead to misunderstanding or wrong interpretations of the patient’s needs and/or expectations. Poor communication affects both healthcare professionals and patients. Patients may not understand their rights and the choices available to them if communication is not clear, concise and correct. (Arnold & Boggs. 2011). Additional exploration will show of how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. “Healthcare communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health-related issues” (Northhouse, 1998). The healthcare spectrum is a broad entity that encompasses roles of healthcare providers ranging from community outreach programs, to physician’s offices, hospitals, and individuals working in the community, to the insurance companies, and includes individuals...
Words: 1360 - Pages: 6
...Communication Opinion Monique Taylor HCS/320 June 12, 2013 Lisa Sanders Communication Opinion What exactly is effective communication? Effective communication is when someone sends a message and it is correctly received by the other party. There are five basic elements in communication: the person sending the message, the person receiving the message, the message itself, the channeling of the message, and feedback from the message. Effective communication is crucial to the success of personal relationships as well as professionally. The person delivering the message must do so clearly so it is understood by the person listening. The listener should listen actively because the only way effective communication can take place is when the person listening recognizes without a doubt the message being conveyed. Some common ways of communicating include sharing information by telephone, delivering a speech, messaging, letters, e-mail and sharing information face to face. When a person can listen, store, and recall the information that they listened to, it is only then that you know you have communicated effectively. There can be times when there are barriers that prevent effective communication. Things like sending mixed messages, distractions, or inappropriate body language are just a few. The fundamentals of effective communication differ from the regimen in the essentials of health care communication. Why? Because one must be able to communicate effectively...
Words: 759 - Pages: 4
...Healthcare Communication HCS/350 June 2nd, 2014 Healthcare Communication “In general, health communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health related issues” (Northouse & Northouse, 1998, p. 3). Because most health care providers in a given setting share the same patients it is essential for better continuity of care to maintain and practice an open communication among all disciplines. With better multidisciplinary communication, there is better integration of all the aspects of the patient’s health care needs, which are achieved effectively and efficiently. Healthcare communication is fundamentally the pillar of a healthcare facility. It helps to coordinate and manage patient care. An absence of communication among health care providers will create an unsafe environment for all patients. Care would be sporadic and chaotic with no sense of direction and the outcome will be detrimental to the health of the patient and unnecessary financially stressful, thus placing great relevancy on both effective personal and professional healthcare communications. The importance of these issues will be discussed, as well, as the outcome of a lack of communication. Relevancy of Effective Personal Healthcare Communication with other health care professionals, clients, patients. Effective personal healthcare communication is vital between healthcare professionals, clients and patients...
Words: 1688 - Pages: 7
...Healthcare Communication HCS 350 Personal and Professional Healthcare Communication Paper All individual’s involved in the health care industry is a part of Communication. Whether the communication is verbal or nonverbal, tons of Messages are being communicated on a daily basis. Effective Communication requires the ability to understand and to be understood. A huge aspect of communication is listening and responding to the needs or desires of the person communicating. A health care professional's performance is directly related to his or her ability to effectively communicate. The way in which we choose to communicate in our daily life affects everything We do. Whether we are nurses talking to patients and family members, giving a p Power point presentation at a meeting, or talking to our husband, communication is how we speak and learn from others and how we express how we think and feel. We learn information, teach information and express our concerns through communication. Throughout this paper I will discuss; the definitions of healthcare communication, the importance effective personal healthcare communication with other healthcare professionals, coworkers, and patients. I will discuss the relevancy of effective professional healthcare communication to healthy outcomes, how the lack of effective communication can contribute to poor health outcomes, and the theories and principles of therapeutic communication in health...
Words: 734 - Pages: 3
