...Professional Health Care Communication Personal and Professional Health Care Communication In the health care setting, effective health care communication is essential to deliver the best care for the patients. Different disciplines in the health care field collaborate to provide the safest and highest quality care for the patients. The care of patients involves different individuals with different specialty in the heath care field that needs to communicate effectively to share and discuss patient’s information and treatment goals. To communicate effectively with other professionals in the health care field is as important as professional-client communication. In this paper, the importance of professional and personal health care communication and relevancy of effective professional health care communication to health outcomes will be discuss. The lack of professional and personal health care communications contributes to poor health outcomes and the principles and theories of therapeutic communication in health care settings for the health care professional will also covered in this paper. Communication in health care field is essential. Whether a person works in the dietary services, hospital volunteer, or as a nurse’s assistant, health care professionals should learn the skills to communicate effectively. These communication skills are use to interact with patients, co workers, and management. A lack of effective communication skills in...
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...Communication is all about passing messages on from person to person, or organization to organization. Proficient communication is a fundamental component in a Health and Social Care setting. For example: at a nursing home, a hospital, a nursery or a care home. People that have a job in the Health and Social Care field need effective communication skills in order to provide help for the many service users that they will meet whilst working. Having effective communication skills will help workers in this field to develop a trusting relationship between them and the users of Health and Social Care services. This essay will go into greater depths with the subject of effective communication. Health and Social Care settings are places in which workers in the field offer their help to users of the service if it is needed. People who might use these services are: the injured; school children, the ill and working class citizens from infancy to later adulthood. For each setting under the Health and Social Care field there is a different user and situation, so the method of communication depends on the situation and the service user. For example, in a GPs surgery, the method of communication used would be one-to-one communication as the interaction generally only happens between two persons (the doctor and the patient). An advantage of using one-to-one communication in a GP’s office or a doctor’s surgery is that the patient’s issues are kept confidential by the doctor or GP. The two...
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...Effective Communication Paper Effective Communication In the past, I worked as a medical assistant in the cardiology department for a clinic. I am no longer employed there, so I cannot explain what is, at this time, being done at my former job. I can explain what forms of communication we used and what was done when I was employed in the clinic for effective communication. In this paper I will discuss what techniques were used for effective communication, what techniques I found to be ineffective, how they were applied in the health care work place, and how technology impacts effective communication. Effective techniques for sharing information and ideas While working in the health care industry an individual will be faced with constant change in the way they communicate with others, be it a patient, doctor, or an individual across the world. While working in the health care field, I found that the most used forms of communicating with people were emails and phone calls. In addition, I also faxed documents and records. Out of all these forms of communication, I found the most effective way was by phone. I found it more personable and much easier to explain what was going on with a patient. There was a less of a chance for miscommunication because all questions, answers, and concerns could be addressed at one time. An additional way that helps in effective communication is the adaptation of the Electronic Medical Record in the medical field. Using the record makes it...
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...communicator? Communication is the sending and receiving of messages from one person to another professionally or personally, whether it is verbal or non-verbal communication. Communication is used to tell one person what the other person has to share with him or her, and sometimes it is through email, phone, verbally, or non-verbally through body gestures and body language. What is effective communication? Why is quality interpersonal communication important, particularly in the health care industry? Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information (Brown, 2011). In the information age, we have to send, receive, and process huge numbers of messages every day and with effective communication it is more than just exchanging information. Effective communication requires you to also understand the emotion behind the information. Why is the person sending the message? What is the reason behind the message? It can improve relationships at home, work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Trust is one thing that should not be broken due to the lack of communication skills...
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...Effective Communication HCS/325 October 19, 2013 Eleanor Milo Effective Communication Effective communication is a process in which you have one party that sends a message that can be understood by a receiving party. When you use effective communication you have to use the correct body language, active listening, and interference. The person on the receiving end of the communication process must be able to understand the information clearly from the person that is sending the information. The reader is going to be informed of the most effective and ineffective ways for sharing information and ideas, and techniques that can be applied in a health care work environment, and ways in which technology helps the process as well. I feel that the functional structure is the best because everyone at my job has the same skills. The staff that I work with are in different groups but everyone in their group have the same outlook on his or her job. They know what to do and do not have to be told what their job is. I work as a cook, and my fellow coworkers does the same thing. When we do task we split everything up so our work flow can go easy. At the end of the day our task are done in an effective way. Effective techniques for sharing information and ideas While working in any field an individual is going to be doing constant change in the way they communicate with one another. When working in the health care field we...
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...Communication Opinion HCS/320 September 1, 2013 Stephen Southern Communication Opinion In any field that you’re in you have to communicate with your employees. Sometimes the communication may be good or bad, but when dealing with anyone at a job it needs to be good. Also you have to communicate with everyone in a different way. That’s why you need to know your employees, and know how their personality is. But communication in health care can mean the difference between life and death. When a person life is at risk, effective communication is a must in the health care industry. Basic Elements of Communication When communicating with someone you should have their full attention. Sometimes when you don’t have a person attention they mind will wonder somewhere else. In the elements of communication you have to have the following a sender, receiver, message, channel and feedback. In these elements you must speak clearly, write clearly, and organize your speech so it can be spoken clearly and so that your point can be easy to followed, and understood. You always want the person that receives the information to be able to know what you’re talking, and not looking puzzled when you’re speaking. To me when you’re communicating you should also have good eye contact. This really means a lot. Rules of Health Care Communication The basic element of effective communication differs from the basic rules of health care communication, because health care...
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...Effective Communication Name Class School Name “In any organization large or small depends on the hard work of its employees to be successful” (Effective Communication Paper). “While we spend a lot of time and effort on the skills we need to do our job, such as accounting and finance skills, marketing skills, strategic development skills, improving communication at work requires strong interactive communication skills – and we don’t seem to put as much effort into these as we should to be effective” (Wilhelm). “With communication, employees can coordinate their efforts with other employees and managers to make their hard work seem almost effortless” (Effective Communication Paper). Today, it seems the reason that a company fails is because communication is no existent. “If the staff has not been made aware that there is a goal to attain, they certainly cannot contribute to accomplishing it.” (Effective Communication Paper). I am currently not employed, but I used to work for a tea lounge and spa. At my organization I was the manager and so I had a huge responsibility to uphold. There are many techniques that were effective for sharing ideas and information. In our spa and lounge we had a bulletin board that was out for the public so they could read our new or upcoming promotions. Also we they are able to place flyers for everyone else to view. We also had one just for the staff to make suggestions or post concerns anonymously. Sometimes the staff was nervous to directly...
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...Health Care Communication Rosa Singleton HCS/320 11/10/2012 Kristin Thrun Health Care Communication When communicating in the healthcare field, is it important that what is actually being said is comprehended by all parties involved in the conversation. Or is it only necessary to just say what you think and feel is necessary and not worry about the outcome of situations? Effective communication is a very important and vital part of a health care professional’s career. Without the due diligence of a healthcare professional, someone’s health can be at risk and they may lose their life. How does effective communication incorporate the basic elements of communication? To use effective communication, one has to know what the basic elements are that goes along with communication, those elements are: the sender who sends the message, the message, the receiver who the message is going to, and the feedback, which is what is being relayed back or being done because of the message sent. Using the elements of communication will not only make one look great to an employer, but it will also boost business, it will help others to understand the conversations that go on between them, and it can also save lives whether it’s in the medical field, or somewhere else in a crisis situation. “The key to effective communication is shared understanding...
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...Communication Opinion Paper Communication is the key to a vast variety of knowledge, information and the exchange of both in the health care field. Many diverse situations have an effect of communication such as the media, public awareness of health conditions and the use of the internet to research medical conditions and symptoms just to name a few. Simply, communication can be defined as the sharing of our ideas or feelings with others. Effective communication will incorporate all the basic elements of communication (Hicks¸N. J Nicols, 2012). This communication takes place when a person transmits information as well as understanding to another. Communication may be when you respond or listen to someone else, the movement of lips, the waving of our hand or the simple wink of an eye and can convey much more than the written or spoken word (Hicks¸N. J Nicols, 2012). The basic elements of the communication process would include the communicator or the person delivering the message, the communicatee or the person receiving the message, the channel and the feedback (Gasparik, Abram, Lornicz, & Ceana, 2012). Equally important, communication or words have become the lifeline between the provider and the patient and has a great impact of the care of the patient (Hicks¸N. J Nicols, 2012). The instance of poor communication may result in chaos for both the provider and the patient when combined with technology (Hicks¸N. J Nicols, 2012). The objective of communication in...
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...Communication is an art as well as a skill and affects all we do. Whatever the forum or platform used, communication is how we express information, thoughts and concerns. Healthcare communication is an entity all its own and requires careful study and understanding. In no other type of interaction can miscommunication or misunderstanding have grave consequences if information is not sent and processed correctly. According to “Impact of Communication in Healthcare” (2011), “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors (para. 1). Learning and applying the art of healthcare communication encompasses thorough understanding, establishes relevancy with both the professional and layperson, affects health outcomes, while having profound influence on therapeutic contact. Before asserting healthcare communication it is necessary to explore the definition of communication itself. Northouse & Northouse (1998) offer human communication is the exchange of ideas involving the use of language and symbols. In the animal kingdom, however; communication still takes places without the use of spoken language and symbols as the human species knows it but rather utilizes sounds and behaviors. Healthcare communication is much narrower in scale and expresses ideas or concerns...
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...Running head: COMMUNICATION OPINION PAPER Communication Opinion Paper Helen R. Caraballo University of Phoenix Communications Opinion Paper Communication is a basic function of living. Communication happens with words, without words, using symbols, gestures, sounds, and drawings. Sometimes getting the idea across to the receiver of the communication is a difficult task when there are communication barriers such as different languages, cognitive ability, and disability. Communication is an essential tool that needs constant use and refinement to be effective for the user and receiver. In this paper, the basic elements of communication, health care communication, consumer communication, and cultural differences in communication will be the topics of discussion. Effective communication is very important. In a health care setting, it is important to listen to one another and understand what is being expressed. The basic elements of communication are listening, speaking the wants and needs, and making eye contact with the other person. I believe that effective communication incorporates these skills because you need to use the proper communication skills in order to be productive in the conversation. In the health care field I do not see how the communication in basic elements of effective communication differs because all of the same rules apply. In order for your doctor to be able to treat you for an illness or ailment you have to be willing to...
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...Running head: COMMUNICATION OPINION Communication Opinion HCS/ 320 Abstract With today’s healthcare being more diverse and complex than it has ever been in the past, it is important for communication among healthcare professionals and/or the persons receiving care to be as positive and effective as it can be. The perception of healthcare delivery can easily be either hindered or enhanced by how communication has been handled by both the health care professional and those seeking services. Effective communication, which is comprised in part of what is deemed as timely, accurate, unambiguous and is easily understood by the intended recipient, in most cases helps to reduce errors and results in the complete safety of the patient. This is extremely important because ineffective communication can often lead to delayed or improper treatment of patients. Communication Opinion Good medical care, or the perception of good medical care, depends greatly on effective healthcare communication. The challenges with communication arise before the patient even seeks care. The ability for providers to ensure the proper access to health care, give the feeling of safety and to also engage in providing quality health care is paramount. When communicating in the healthcare field it is important that what is actually being said is comprehended and understood by all parties involved in the conversation. Many times the inability of a patient to understand the language can create unnecessary...
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...Personal and Professional Healthcare Communication Beatrice Williamson, RN University of Phoenix Health Care Communication HCS/350 Terrence A. Brown, PhD July 03, 2010 Personal and Professional Healthcare Communication Many professional leaders exclaim communication is the key to success in the areas of business, finance, health care, and personal relationships. Without effective communication, it is impossible to correctly convey what is expected from other health team members as well as information/education for the patient and family members. Basic communication situations are identified which include: interpersonal, organizational, public, small group, and mass communication. Health communication refers to “any type of human communication whose content is concerned with health…transactions can be verbal or nonverbal, oral or written, personal or impersonal, and issue oriented or relationship oriented…”(Northouse & Northouse, 1998). Groups The health care environment poses many challenges to effectively communicate to co-workers i.e. nurses, physicians, lab personnel, etc. as well as with patients. When educating patients in the group setting, we need to be cognizant of goals, cohesion, and leader behavior. Goals must be established for individuals and groups. Individual goals are based on the patient’s personal needs and desires and may or may not be associated with the goals of the group. Group...
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...Communication Paper Nalani Calantoc HCS/490 Ann Fairchild September 16, 2013 Introduction Communication is extremely important in the medical field. The medical field is a very busy and fast pace working environment, therefore, everyone including the provider, its employees, as well as their patients needs to come to a good understanding of one another by communicating directly, effective, and efficiently. Communication can be the key to a very successful business. One mode of communication in health care is electronic medical records. Although you think of an electronic medical record as a type of record that is electronic it actually hold great potential for communication. This is a type of communication that health care employees use to communicate from one person to another, one department to another, from the provider to the patient. Benefits of Communication When proceeded properly, the benefits of communicating through an electronic medical record can be successful but only if done effective and efficiently. When you think about an electronic medical record, communication doesn’t come to mind. One would tend to wonder how communication would come in play with an electronic medical record but to be honest and electronic medical record plays a big role with communication. An electronic medical record can communicate with many different parties in a medical facility, even all at once. The benefit of this type of communication is that unlike paper files where...
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...Effective Communication Paper Crystal McDaniel HCS/325 Steve Fowler In today’s health care system, delivery processes involve numerous interfaces and patient handoffs among multiple health care practitioners with varying levels of educational and occupational training. During the course of a 4-day hospital stay, a patient may interact with 50 different employees, including physicians, nurses, technicians, and others. Effective clinical practice thus involves many instances where critical information must be accurately communicated. Team collaboration is essential. When health care professionals are not communicating effectively, patient safety is at risk for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status. Lack of communication creates situations where medical errors can occur. These errors have the potential to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a pervasive problem in todays health care organizations. (Michelle O’Daniel, M.H.A., M.S.G., director, member relations, VHA West Coast) I’ve never worked in the health care industry before so I can only give information that I’ve had heard from people, read or seen in doing research on the internet. I’ve heard that an individual will be faced with constant change in the way they communicate...
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