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Effective Communication

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Effective Communication
HCS/325
November 11, 2013

Effective Communication
Effective communication is needed for lots of reasons in an organization. Most of all it is effective for helping the organization function. Communication also helps to increase productivity and improve value. In order for communication to be effective it needs to have a structure. Each organization can have a different type of structure than other organizations. There are many different ways to share information or ideas in an organization. Some techniques may work and some may not. Technology has really changed how organizations communicate information to their employees. Over all, there should be no reason an organization cannot communicate effectively.
I currently work for a company that uses a divisional structure. Divisional structures are usually grouped together with people that have a similar type of work or process. For example, I work for the division of pain management. Pain management is another division of Anesthesia. We have the same process of working as anesthesia but we are a separate division. Divisional structures are used in organizations that have multiple services. “One of the advantages of divisional structures is having a clear view on what each person is responsible for” (Lombardi, Schermerhorn, & Kramer, 2007). We also focus on certain patients.
Our organization has many ways they communicate information and share ideas with us. We have an email program. When we have information on a patient that is coming in for an extensive procedure we have a group email with the patient information to anyone that will be in direct contact with that patient or the patients chart. We also have weekly meetings. These meetings are about the patient we are seeing and anything we need to do regarding that patient. For the organization over all, we have a website that has information for new employees and changes going on in the hospital.
Out of the techniques I listed the one that can be ineffective at times is the employee website. There is a lot of information listed on the website and can be challenging to navigate to find the information you are looking for. With the email program, the whole organization uses this and is constantly sending emails regarding church service or lectures that are going. This can give an employee an overload of information that they might not need. With these types of communication the organization needs to think about the needs of the audience they are trying to connect with.
With the email technique I have modified it for my own use to save the information I need. I have created folders with in my email program. These folders are labeled different things. For example, I have a folder labeled Barrett Center. These emails are regarding important information on charges I need to bill for the Barrett Cancer Center. I usually delete the information that I have left over that does not go in a folder. I try and keep all the information at my fingertips. There are always a lot of changes to my daily schedule and these folders help me keep track. Another technique we use is text messages. Most of our physicians are in the OR and if they need to receive important information on a patient right away we will send them a text message to their cell phone. As you can see from the different techniques I have listed most of them are based on technology. Before we had email or text messages we would receive a memo on a piece of paper or be told by a face to face conversation or telephone conversation. “Over all technology has helped communicating information within an organization” (Lorette, 2013). We can receive the information within seconds and responds.
In conclusion, different organizations will not use the same structure as others. They have to find the structure that works for them. Sometimes the organization will need to be restructured because the structure they are using does not work. The divisional structure happens to work well for my organization. With the advancement of technology it has made it easier to communicate and share important information. Sometime, the techniques we use do not work well. It depends on the person receiving the information. If a person has not had much computer experience they might have trouble using all the technology that is used today. Overall and organization needs to try different techniques of communication to find out what one works for them. Just like every person is different every organization is different as well.

References
Lombardi, D.J., Schermerhorn, J.R., & Kramer, B. (2007). Health Care Management [University of Phoenix Custom Edition eBook]. : John Wiley & Sons Inc. Retrieved from University of Phoenix, HCS/325 website.
Lorette, K. (2013). Small Business. Retrieved from http://smallbusiness.chron.com/use-organizational-communication-techniques-3072.html

FMlink Group. (2013). Retrieved from http://fmlink.info/article.cgi?ype=how%20to&title=effective%20Communication

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