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Effective Communication

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Fundamentals of Effective Communication in the Workplace
Fundamentals of Effective Communication in the Workplace 1 Fundamentals of Effective Communication in the Workplace Bret Hart Intro to Business February 5th, 2014 Fundamentals of Effective Communication in the Workplace 2 Getting elected to take over another project at work seemed less than exciting when I noticed that the program was not running to the best of its ability. In 2010, I was asked to take over the Demo program, meaning to monitor the inventory that was being issued out to Reps (who than used the inventory to close big deals and/or to gain business). Days into my new duty I noticed that the amount of merchandise being issued out was not being returned and/or lost. Reps were not being held accountable for the devices and there was no way to track how much inventory was being issued to each Rep. I knew this was becoming a problem and needed to be addressed immediately, so I emailed my supervisor and asked to have a one-on-one to discuss possible resolutions. During our meeting, I presented him with a Past Due Report, which would keep track of who checked out what inventory, their reporting manager, their associate director and the dollar amount of all equipment that was out in the field. I explained how the report would create responsibility, structure and the opportunity to be more successful for all who was actively involved with this program. Accountability. Since the report was approved and has now become a permanent piece of this program, Reps have become more responsible and careful with the inventory they are demonstrating. I am able to determine what they have checked out and how much it is all worth. Also, the devices are only to be checked out 2 weeks at a time. If a Rep should have their devices longer than the allotted time, an email is sent to them as well as the associated director and a freeze is placed on the Rep until the inventory is returned

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