Effective Communication Paper

Melinda

HCS/ 325 Health Care Management

January 19, 2012
Linda

Effective Communication There are many ways information and knowledge can be share in a work environment to coworkers. Most organizations have many departments and it is difficult to get all information efficiently through out every department. Organizations have expanded their departments to other cities, states, and even countries. To get all the important information to everyone that needs it, organizations use techniques like meetings, phone conferences, e-mails, faxes, memorandums, and bulletin boards. These techniques can be use in a health care work environment with some modification. With everything moving faster, technology has made it easier for knowledge to be available for everyone. I used to work in an office that took care of paperwork between insurance and healthcare providers. The techniques used in this organization to get knowledge, information, and work assignments to everyone were meetings, phone conferences, e-mails, faxes, memorandums, mail, and bulletin boards. Meetings with the managers of the local departments were once a week to give them the assignments for their workers. Phone conferences were with the managers from departments in other cities, states, and counties. This organization has departments in Sacramento, Los Angeles, Texas, India, and the Philippines. Managers sent e-mails to pass knowledge and information to individuals. Healthcare providers and insurance sent copies of important information needed as soon as possible by fax, but all other paperwork were through regular mail. Memorandums and bulletin boards were to inform workers of information and reminders with less importance. The techniques used in this organization were well organized and very effective in sharing information and ideas to all workers and departments. The techniques that are more effective in providing information and ideas to every individual are the techniques were every person gets the information in front of them. Meetings, phone calls, e-mails, and face-to-face conversations are very effective, strong ways to pass on information, knowledge, and ideas. Techniques like faxes, mail, memorandums, and bulletin boards are less effective to pass on information, knowledge, and ideas. These techniques are more subtle and require individuals to take time off their work and look for this information. In a healthcare work environment, these techniques would work but require a little modification. In a health care environment, there are less individuals sitting in a desk doing paperwork. Most of the personnel are constantly moving and not in the same location for long. Meetings with the managers work better because the rest of the staff can continue working while managers get the information. Phone conferences would be a little harder to achieve, but individual phone calls to other providers would be possible. E-mails, faxes, and mail would not be a good source for information for all staff. The e-mails, faxes, and mail would have to go to office personnel. Office staff would transfer information into memorandums and to the bulletin board for all staff to see. Bulletin board is more effective in this type of environment because most staff is walking around and constantly moving. Technology has been a great impact in sharing information, knowledge, and ideas. Technology has allowed information, knowledge, and ideas to share faster and easier. Organizations can expand to different cities, states, and countries, and have the information, knowledge, and ideas shared instantly. Technology like video conference, text messages, phone calls, Internet, fax machines, and even printers have made a great impact in information sharing. Information, knowledge, and ideas can be share in a work environment with techniques like meetings, phone conferences, e-mails, faxes, memorandums, and bulletin boards. Having the opportunity to work in an environment that requires a lot of information to complete assignments, I have experience with many of the techniques. Even though not every technique works for every work environment, most techniques as a guideline help the flow of information. In some organizations that require communication with departments in other cities, states, and countries, technology allows them to pass on information instantly. Technology enables companies to function more effectively and run efficiently.

References
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Lombardi, D. J., Shermerhorn, J. R., & Kramer, B. (2007). Health Care Management. Retrieved from The University of Phoenix eBook Collection database.
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