Communication and Personality in Negotiation
The following discourse will offer an illustration of how communication and personality play a key role in negotiations. The discussion will center on one’s testimony surrounding their interview process to transition into a more desirable career opportunity with a targeted new employer. In this dialogue, the reader will be able to determine that communication and personality of the interviewee helped to position them to receive an initial offer, negotiate to make a, and accept a new win-win proposal.
Inspiration of Goals
About 10 years ago after employed for approximately two years with a leading financial institution in their retail credit card division, a customer service supervisor sought to establish a new career path. The first order of business after months of deliberation became his setting of some specific career objectives. The results produced four goals: higher compensation, job growth/opportunity for advancement, stability, and better working conditions. Prior to his current employer, he previously earned $15k more. Because of a corporate reorganization and his brief tenure compared to his peers who had on average 10-plus, he became first out because he was last in.
His background work experience also incorporated his managing a mid-sized call center of 63 associates with five supervisors as direct reports. As a manager, his position offered favorable growth and exciting challenge because it involved the startup of a regional loss mitigation operation for a growing credit card issuer based in Fort Worth, Texas. Although this managerial assignment resulted in long hours worked, the higher compensation and growth offered greater rewards compared to his supervisory role. The supervisory position required long hours that included three to four weekends per month but again with far less compensation.
The