Effects of Quality Management on Domestic and Global Competition Paper

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Submitted By lmaysonet
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Total Quality Pioneers
Luz Maria Maysonet-Román
University of Phoenix
MGT/449 Quality Management and Productivty
Rebeca Rodríguez-Canales
6 de febrero de 2012

Total Quality Pioneers

La calidad es importante, independientemente del producto o servicio. Muchas veces las empresas se centran en los beneficios en lugar de calidad para satisfacer a las partes interesadas. La calidad es tan importante como las ganancias cuando se trata de la satisfacción del cliente. Los clientes quieren comprar un producto de calidad a precios accesibles. Muchas veces las organizaciones tienen que salir del país a fin de mantener los costos laborales hacia abajo y conservar la calidad del producto o servicio. Este artículo está dedicado a las definiciones de calidad e incluye todos los elementos. Explicar la calidad y dar ejemplo de calidad en el lugar de trabajo. Explicar las tácticas exitosas en materia de calidad y por qué tienen éxito hoy en día. Proyección de futuro de la autora de la calidad de lo que se refiere a varias industrias.
Elementos de calidad definidos Una norma de producto o servicio que atrae a los clientes y que se utiliza para medir con otros productos o servicios se conoce como calidad. La calidad es superior en excelencia y se considera mejor que un producto inferior de la misma clase. La calidad es subjetiva y se mide generalmente sin exceder sus expectativas. Goetsch y Davis (2010), la calidad tiene muchos elementos que son: participación de los empleados, la satisfacción del cliente, mejora continua, trabajo en equipo, Six Sigma, y los datos estadísticos. Los empleados deben recibir una formación adecuada y llevar a cabo de acuerdo a las expectativas. Los productos o servicios cumplen o exceden la satisfacción del cliente. Los empleados y la administración están siempre en busca de mejorar la producción. Todos trabajan juntos como un…...

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