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Elizabeth Visits Gpc’s French Subsidiary

In: Business and Management

Submitted By ctay76
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Drawing from your understanding of verbal and non-verbal communication patterns from this chapter, explain what Elizabeth Moreno can do to establish her position in front of French managers. How can she get them to help her accomplish her assignment in five days?
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First and foremost, Elizabeth Moreno will need to research the French culture a little more. With certain level of cultural understanding, she would be able to establish a position of power by showing her abilities and technical knowledge. Exercising certain power would enable her to achieve complex issues, obtaining trust and accomplish her assignment.

It is important for Elizabeth to not do anything that may disrespect or belittle any of the management staff as her kinesic behavior can put her in this position. As per this case, French managers are suspicious of most technical communication and would rather “face-to-face meetings and on-site consultations”. Chances are they will be paying close attention to Elizabeth’s non-verbal language during her visit with them. For example, something as simple as posture can be misinterpreted. To Europeans, “a relaxed posture in business meetings may be taken as bad manners or the result in poor upbringing”. Americans such as Elizabeth wouldn’t think twice of a relaxed posture in a business meeting.

It would also be wise of Elizabeth to obtain an English/French translator. Even though the universal language in her highly technical field is English, using the right words at the right time in the right manner is essential to making this assignment a success. Words can be perceived differently even though the same language is being spoken. For example, the American boss is looking for his Greek employee to be accountable for his role within the

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