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Email Etiquette

In: Business and Management

Submitted By AungThura
Words 1456
Pages 6
“ vdkufemoifhonfh tD;ar;vfusihf0wf ”

acwfopfpDrHcefYcJGrSKvkyfief;pOfonf acwfESifhtnDvdkufavsmajymif;vJí qufvuf½SifoefEdkif onfjzpf&m ,cifacwftqufquf pepfrsm;rSonf pufrSKt&if;½Sifpepf ( Industrial Capitalism) ? 4if;rSonf aps;uGufpD;yGm;a&;oabmaqmifonfh 'pf*spfw,ft&if;½Sifpepf (Digital Capitalism) odkYwdkifatmif ul;ajymif;vmEdkifonfhtwGuf ynm½Sifrsm;rS pDrHcefYcJGrSKynm\ qufvuf½SifoefEdkif aomtmedoif ( Regenerated Power)udkoHk;oyfvsuf a½SUodkYacwfESifhtnDqufvufcsDwufoGm;&ef om½Sdonf[kqdkMuygw,f/ xdkodkYa½SUqufícsDwuf&mrSm owif;tcsuftvufESifh ynmOmPftay: wGiftjrifopf? tawG;opfwifíaqmif½Guf&mü qufoG,fvSKyf½Sm;EdkifonfhpGrf;&nf(Communication Skill) rSmvGefpGm ta&;ygvmonfhtavsmuf ,cifuuJhodkY t*Fvdyfbmompmay ponfh wdkif;jcm; bmomurÇmhoHk;bmompmay ( Global literacy )wpfrsKd;wnf; wwf½HkrQjzifh rvHkavmufawmhonf omrutifwmeufESifh tvkyfvkyfwwf&ef Digital Literacy wwfod&efvnf; rsm;pGmta&;BuD;vm NyDjzpfygw,f/ 'gaMumifhvuf½SdpDrHcefYcJGrSKynmxJodkY 'pf*spfw,ftodtjrifrsm; jznfhpGufarmif;ESif oGm;a&;udkvnf; pDrHcefYcJGolwpfOD;tzdkY owdrlvkyfudkifaqmif½GufzdkYtcsdeftcgodkY a&muf½SdaeNyDqdkwm awGU&rSmjzpfygw,f/ aeYpOfpDrHcefYcJGrSKvkyfief;rsm; aqmif½Guf&mwGif qufoG,fqufqHrSKpGrf;&nf ( Communication Skill ) onf rygrjzpfyg½Sdae&rnfomjzpfNyD; ,aeYurÇmhpD;yGm;a&;usqif;aeonfh tajctaewGif ukrÜPDrsm;tzJGUtpnf;rsm;taejzifh raeYu&yfrdonfhae&mrSm 'DuaeYqufvuf&yfwnfEdkifzdkYtwGuf raeYuxufydkí ajy;jyvkyfjy&onfhoabmudk aqmif,lvmygw,f/ NcHKiHkíajym&ygu “ OD;aqmifrSK ESifh Network uGef,ufzJGYpnf;EdkifrSK ” wdkYudktzJGYtpnf;vkyfief;tcsif;csif; NydKifqdkifae&jcif;jzpf&m owif;tcsuftvufESifh qufoG,fa&;enf;ynm ( ICT) \armif;ESifrSKtwGif; vlaerSKb0\ qufoG,fqufqHrSKyHkpHrsm;? qufoG,fa&;ud&d,mrsm;onfvnf; aeYpOfESifhtrQ t½Sdeft[kefjyif;pGm jzifhwdk;wufajymif;vJvmonfhESifhtrQ vdkufemapmifhxdef;&rnfh usifh0wfoabmonfvnf;rsm;pGm ta&;ygvmwmudk awGUBuHK&rSmjzpfygw,f/ ,cifu vltcsif;csif; udk,fwdkifawGUqHkqufoG,fjcif;? pmjzifha&;om; taMumif;Mum;jcif;? a&'D,dkpufjzifhqufoG,fjcif;? w,fvDzkef;? aMu;eef;wdkYjzifhqufoG,fjcif;wdkYom½SdcJh&mrS ,ckacwfrSm vufudkifzkef;rsm;jzifhqufoG,fjcif;? tifwmeuftoHk;jyKí tD;ar;vfjzifh qufoG,fjcif;wdkYtm; wGifus,fpGmtoHk;jyKvmMuygw,f/ ,aeYacwfrSDonfh vlaerSKyHkpH½Sdonfh vlYtzJGUtpnf;rSm wpfOD;ESifh wpfOD;vlcsif;awGYqHkajymMum;ae&onfhwdkif “ aekmufrStD;ar;vfydkYvdkufr,f ” [lonfhpum;udk ESKwfwpf&m? pmwpfvHk;oabmudkaqmifonfvm;rod? rMumcPMum;ae&avh½Sdygw,f/ pDrHcefYcJGol rsm;\ aeYpOfvkyfief;wGifvnf; vkyfief;qdkif&m? udk,fa&;udk,fwmqdkif&m tD;ar;vfrsm;udk aeYpOf ppfaq;jyefMum;&jcif;wnf;[lonfh a½SmifvJTr&onfh edpö'l0vkyfief;wpf&yfvnf; rvJGraoG ydkrdk vkyfaqmifvmMu&ygw,f/ tJ'DtcgrSm rdrdudk,fwdkifa&m? tjcm;olESifhvkyfief;cGifudkyg taESmuf t,SufrjzpfapbJ vG,fulpGmqufqHvkyfaqmif&rnfh tD;ar;vfusifh0wfxHk;wrf; ( E-mail Etiquette) rsm;udkvdkufemusifhoHk;a&;onfvnf; ,Ofaus;&nfrGefaom refae*smaumif;wYdk vdkufemapmifhxdef; &rnfh jyKNrJ0wå&m;rsm;wGif rvJGraoGyg½Sdvm&NyDjzpfygw,f/ vuf½SdtD;ar;vfoHk;pJGrSK tpOftvmpnf;urf;awGrSm rGef&nfodrfarGUwJh oHwrefqefqef qufEG,fqufqHrSK enf;y&d,m,fav;awG yg0ifvdkYaeygw,f/ pD;yGm;a&; (Business) vkyfief;awGrSm yl;aygif;aqmif½Gufjcif; (Cooperation)? aumif;rGefrSefuefpGm vdkufavsmwHkUjyefYjcif; (Responsiveness)? ½dk;ajzmifhonfh*kPfowif;½Sdjcif; (Reputation) wdkY[mcsD;usL;zG,f&m usifh0wfaumif; (Virtues) rsm;jzpf Muygw,f/ uRefawmfwdkYtaeeJU pm;oHk;olawG&JU vdktyfcsuf? rdrdwdkYukefpnf0efaqmifrSKrsm;&JU ta&mif;yrmP? xkwfvkyfrSKpGrf;yum;eJU vkyfief;tusKd;tjrwfwdkYb,fvdk wdk;wufatmif aqmif½Guf &rnfqdkwmawGtwGuf vG,fulvQifjrefwJh tD;ar;vftygt0if aumif;rGefwJhqufqH qufoG,frSK pGrf;&nf&JUtusKd;oufa&mufrSKr½Sd&if rnfrQyifqE´jyif;jyapumrl atmifjrifatmifaqmif½GufEdkifvdrfh r,fr[kwfbl;qdkwm taotcsmygbJ? 'gayr,fh oiftaeeJU jzpfuwufqef; royfr,yf ayghaygh wefwefeJU aES;auG;av;vHwJh tD;ar;vftrltusifhawGudk usihfoHk;aer,fqdk&ifawmh oifh&JYwefzdk; xm;&wJh vkyfief;atmifjrifa&;wdkufyJGpOfudk avQmhyg;vSdKufpm;aprSKeJY &ifqdkif&r,fhtjyif oifhvkyfief; udktm;ay;MuwJh pm;oHk;olawG&JU txiftjrifao;wJh &,farmoHrsm;? oifh0efxrf;rsm;tMum; wD;wdk;a0zef&,farmoHrsm;udkzdwfac:ovdk½Sdr,fqdkwmudkawmh owdjyK&rSm taotcsmjzpfaeygNyD/ vlUb0wGif vdkufemapmifhxdef;&rnfh usifh0wfxHk;wrf;[lonf tpOftvmtm;jzifh vTrf;rdk;wnf½Sd aeaom,Ofaus;ysLiSmaom vlYabmiftzJGYtpnf;ü a,bl,soabmjzpfap? oD;oefYoabmjzpfap? aqmif,l owfrSwfvdkufemusihfoHk;tyfonfh tavhtxtrltusifhomjzpfygw,f/ 'Dtavhtx trltusifh[m vlrSKaqmifwmb0rSma&m? twwfynmqdkif&m0ef;usiftkyfpk qufqHrSKb0rsm; rSma&mywf0ef;usifwpfckvHk;rSm wnfaewJht&mjzpfygw,f/ 'gaMumifhtD;ar;vfeJh oufqdkifwJhusihf0wf rsm;uvnf;tpOftvmtm;jzifh vufcHusihfoHk;aeonfh usihf0wfrsm;ozG,fjzpfxGef;vmNyD; pD;yGm;a&; qdkif&mqufoG,fqufqHrSKawGrSm vdkufemvmMu&ygw,f/ 'gaMumifhoifh&JU pD;yGm;a&;qdkif&mvkyfief; qufoG,frSKawGrSm tD;ar;vfudk rvJGraoGtoHk;jyK&wJhtcgrSm oifudk,fwdkifa&m? oif&JUukrÜPD twGif;tjyifqufqHqufoG,frSKawGrSmyg ,Ofaus;&nfrGefwJhysLiSmwJh tD;ar;vftoHk;csrSKtwwf ynm[efyefrsm;½SdaezdkYvdktyfygw,f/ 'D[efyefawG[m trsKd;rsKd;aomtzJGYtpnf;? uJGjym;aomXmersm; eJYrwljcm;em;wJh ,Ofaus;rSKxHk;"avhawGtMum;rSm toHk;jyKyHkawGuJGjym;Edkifayr,fh tajccHtBuHOmPf aumif;eJYwlnDaomwefbkd;xm;rSKawGay:rSmbJ tajccHxm;Muwmjzpfygw,f/ 'gaMumifhrdkYaemufqHk;ay:vdkufemusifhoHk;&r,fhtcsuf e-mail tips av;awGeJY jyefvnf qef;opfxm;wJh e-mail diplomacy awGudkavhvmMunfhvdkuf&atmifyg/ 1) rdrdqufoG,f&r,fhudpö&yfwdkif;udk olYbmom&yftvdkuf wdwdususcJGjcm;owfrSwfxm;yg/ aeYpOfeJUtrQ rsm;pGmaom tD;ar;vfrsm;udkvufcHwHkYjyefzdkY pOf;pm;wJhtcg a,bl,stm;jzifh vltrsm;qDudkydkYay;½SdwJh “ Hi ” tD;ar;vfrsm;eJU rdrdtwGuf wdwdususydkYvmwJh “ Just for you ” udkcJGjcm;Edkif&ygr,f/ 2) tD;ar;vf&JUpmudk,ftaMumif;t&mudk tESpfcsKyfaz:jywJhacgif;pOf (Subject line) u t"dyÜg,frJhae&if? t"dyÜg,faumufvJGrSm;EdkifcJh&if? trsm;pkaom pD;yGm;a&;vkyfief;awG uawmhtcsdefukefcHNyD; zGifhMunfhvdrfhr,f r[kwfygbl;? 'gaMumifh tD;ar;vfacgif;pOf (Subject line) [m tvGefta&;BuD;NyD; wHkYjyefcsifpzG,fjzpfatmifa&;om;zdkY tBuHjyK yg&ap/ aumif;rGefaom (Subject line) wpfckonf 4if;udkMunfhjcif;jzifh ta&;BuD;aom owif;tcsuf tvufjzpfaMumif;udk tD;ar;vfvufcHolrS od½SdNyD; vsifjrefpGmta&;,l aqmif½Gufay;Edkif rSmjzpfygw,f/ 3) ,aeYtcsdeftcgrSm tm;vHk;tvkyfrsm;MuwmrdkY ESpfoufzG,fta&;tom;? toHk;uswJh vdk&if;wdk½Sif;tcsuftvufudkomtoHk;jyKyg/ wdwdususr[kwfbJ tysif;ajya&;om;xm; wmawG?>ywfodyfusyfnyfaeatmif zJGYpnf;xm;wJhpmawG? rvdktyfbJ rdwÅLtrsm;BuD; ay;xm;wmawG[m rsm;pGmaom vlyk*¾dKvfawGtwGuf pdwftaESmuft,Sufjzpfp&mrdkY tcsuftvufrdrdeJY uspfuspfvpfvpf? jynfhpHkNyD; wdkwdkeJYvdk&if;jzpfaom tD;ar;vfrsKd;udkom a&;om;yg/ 4) tD;ar;vfeJYqufoG,frSK[m w&m;0ifa&;om;qufoG,f&wJh Business Letter eJYpm&if awmh &if;ESD;rSKeJY yk*¾vduqefrSKydkrdkwJh w&m;0ifqufoG,fa&;enf;vrf;wpfckomjzpfNyD; oifhtaeeJYwpfcgrS rqufoG,f&ao;wJh udk,fh&JUazmufonfopf? vkyfazmfudkifzufopf jzpfvmEdkifr,fholaw?G wpfcgrS rqufqH&bl;ao;wJh XmetzJGYtpnf;awGvnf;jzpfaeEdkif wmrdkY oifh&JUyxrqHk;ydkY&wJh tD;ar;vfrSm oifhjrwfrSefuefwJh ESKwfcGef;qufpum;udk &if;&if;ESD;ESD;ysLiSmpGmazmfjyoHk;pJG&ifydkaumif;ygvdrfhr,f/ 5) trsm;pkaom pD;yGm;a&;vkyfief;ti,fpm;av;awG vkyfavh½SdwJhtrSm;uawmh olwdkY&JU pm;oHk;olazmufonftm;vHk;xH tD;ar;vfydkY&mrSm “To” qdkwJh vdyfrlvdyfpmrSm vufcHr,fh oltm;vHk;ukd wpfNydKifwnf;a&;om; azmfjyay;ydkYvdkufwm jzpfygw,f/ 'Dvdka&;om; azmfjyjcif;[m olwdkY&JU yk*¾dKvfa&;qdkif&mvGwfvyfcGifheJU rdrdwdkYtMum;u oabmwlnD csufudkcsKd;azgufysufjy,fapovdk jzpfwwfwmrdkY owdjyK&rSmyg/ 'gaMumifh vufcHol trsm;pkyg0ifaewJh t½G,ftpm;BuD;rm;wJh tD;ar;vfudk ay;ydkYvdkwJhtcgrSm BC (Blind Copy Command) Field udktoHk;jyKyg/ vufcHolrsm;&JU tD;ar;vfvdyfpmudk BC xJrSm xm;½Sday;jcif;jzifh yk*¾vdu vGwfvyfydkifcGifhudk xdef;odrf;ay;EdkifNyD; Spammers rsm;&JU ab;tEå&m,f uvnf;umuG,fay;EdkifrSm jzpfygw,f/ 6) oifydkYwJhtD;ar;vf[m pdwf0ifpm;zG,faumif;wJh owif;tcsuftvufyg½Sdaeapumrl tajccHusNyD; rrSm;oifhwJhpmvHk;aygif; (Spelling)? o'´gtxm;todk ( Grammar ) rsm; Munhfraumif;atmif rSm;aevdkYawmhrjzpfygbl;? 'gudk*½kpdkufyg? NyD;awmh yk'fjzwf txm;todk? tyk'fcJGrsm; zJGYpnf;jcif;udk *½kjyKNyD;tD;ar;vf&JU yHkpHustcif;tusif; (Layout) udkpDpOfwwfygap? 'grSom tvG,fwulzwfvdkY em;vnfEdkifrSmjzpfygw,f/ tD;ar;vf&JU 'Dvdktao;tzJGYrSm;,Gif;rSK awG[m oifhvkyfief;tay:rSm trsm;,HkMunf vufcHEdkifrSKtwGuf xda&mufwJh tusKd;ouf a&mufrSKawGjzpfoGm;apEdkifvdkYyg/ 7) oifhtD;ar;vfydkY&rnfh yk*¾dKvfwdkif;[m ynm&yfe,fy,fwdkif;udk tuRrf;w0if ½SdMurSm r[kwfovdkoifa&;vdkufwJh taMumif;t&m&JU aemufcHtaMumif;udkvnf; odNyD;om;jzpf vdrfhr,fvdkYr,lqxm;ygeJU? 'gaMumifhodem;vnfzdkYcufcJwJh ynm&yfa0g[m&awG? twdk aumuftoHk;tESHK;awG? a'otvdkufomtoHk;jyKaewJha0g[m&tac:ta0:awG? rdrdwdkY zmomzvS,farG;,lxm;wJh tjcm;bmompum; tu©&mpmvHk;rsm;&JUzJGYpnf;rSK toHk;tESHK; awGudk rwwfomrSom tenf;qHk;toHk;jyKa&;om;zdkY wdkufwGef;yg&ap/ 8) tifwmeuftD;ar;vftoHk;jyKolwdkif;rSm vQifjrefwJh High-Speed qufoG,frSKrsKd;½SdcsifrS ½SdrSmyg/ aemufNyD;oifh&JUtD;ar;vfudk olYtaeeJU av,mOfeJUc&D;oGm;aewkef;vufudkifzkef; (Mobile device) uaevufcH&,l&wmrsKd;vnf;jzpfaeEdkifygw,f/ 'gaMumifhtD;ar;vfudk vG,fvG,fulul download vkyfEdkifzdkYti,fqHk; t½G,ftpm;jzpfatmif? tvGefBuD;rm;wJh aemufqufwJGzdkif (attachment files) rsm;udkwwfEdkiforQrydkYrdatmif aqmif½GufEdkifygap/ rvJGomvdkYzdkift½G,ftpm; BuD;BuD;ydkY&&ifvnf; vufcHr,fholeJUBudKwifnd§ESdKif;zdkYrarhygeJU/ 9) vQifvQifjrefjrefjyefMum;zdkY taMumif;Mum;csufygvmwdkif; acgif;raemufoGm;ygeJU? jyefMum; zdkYuefYowfcsdefudk av;pm;*½kjyKzdkYvdkovdk wdwdususpdppfNyD;rS jyefMum;ay;&r,fqdkwmudk vnf;owd&ygap? 'gaMumifh vkyfief;tvdkuf tcsdefae&ma'otvdkuf tD;ar;vf&JU OD;pm;ay;&r,fh ta&;BuD;? ta&;ay:? tvQiftjrefpwJh tqifhcJGjcm;ay;rSK? OD;pm;ay;rSK udkrSefrSefuefuefowfrSwfNyD;aqmif½Gufyg/ rdrdtvsifvdkwdkif; tD;ar;vfomreftqifh (normal priority) udkOD;pm;ay;tqifh (high priority) tjzpfjyKvkyfjcif;rSa½Smif½Sm;yg/ rdrdudk,fwdkifu tjrefqHk;jyefMum;ay;zdkY BudK;yrf;wwf&ayr,fh tjcm;wpfzufu eJeJydkMumae&ifvnf; olY&JUtcuftcJawGudk pmemNyD;em;vnfay;vdkufygvm;/ 10) tD;ar;vfxJrSm roifhawmfwJh [moawG? tusKd;rJhjzpfapwJh twif;tzsif;aumv [mvawGudkvnf; wwfEdkiforQ razmfjyrdzdkY a½SmifMuOf&ygr,f/ oifu&if;ESD;rSKeJU owif; ay;wmbJjzpfjzpf? aysmf½Tifp&m azsmfajzrSKtaeeJUjzpfjzpf azmfjyrd&ifawmifrS wpfzufom; udkapmfum;wmrsKd; txifrSm;apwmrsKd;jzpfNyD; azmufonfaumif;? rdwfaqGaumif;awG qHk;½SHK;oGm;apEdkifvdkYyg/ 11) oifhukrÜPDvkyfief;&JU tD;ar;vfudk udk,fa&;udk,fwmroHk;rdzdkY usifh0wft& a½SmifusOf &rSmyg/ udk,fhukrÜPD&JU aumif;aomemrnf*kPfowif; Image? Brand awGtay:rSm wHkYjyefoufa&mufrSKjzpfoGm;apEdkifvdkYyg/ tcsKdUXmeawGrSm tD;ar;vfvdyfpm wpfckwnf;udk bJ 0efxrf;vltrsm;pkuoHk;pJGaecJh&if oifh&JUtD;ar;vfudkzwfrdwJhtcg t"dyÜg,ftrsKd;rsKd; txiftjriftrsKd;rsKd;? odem;vnfrSKtrsKd;rsKd;eJUtxiftjrifvJGoGm;EdkifwwfvdkYyg/ 'gaMumifh oifhtaeeJU tNrJwrf;oifhavsmfrSK½SdwJh udk,fydkiftD;ar;vfvdyfpmudkom oifhtay:txif tjrifao;apwJhtac:ta0:toHk;tESHK;rsKd;ryg½SdwJhvdyfpmudkomtoHk;jyKyg/ 12) tD;ar;vfrSmpmvHk;tBuD; (CAPITALS)awGeJU tm;vHk;azmfjya&;om;wmudka½SmifusOf &ygr,f/ 'gudk ½dkif;pdkif;aomtjyKtrlvdkY owfrSwfNyD; qlylwJhatmf[pfoH (SHOUTING) vdkYac:Muygw,f/ 13) aemufqHk;taeeJU azmfjyxm;wJh pnf;urf;csufawG? avmu0wf,Ofaus;rSKawGeJU jynfhpHkatmifvdkavao;r½Sd a&;om;NyD;NyDqdkMuygpdk? tJ'DtD;ar;vfudk tvsifpvdkay;ydkYrd w,fqdk&if vdyfrlvdyfpm “ To ” field udkjznfhpGufzdkYarhoGm;wwfvdkY “ To ”udkjynfhpHkatmif jznhfpGufNyD;rS ay;ydkYygvdkY owday;yg&apOD;/ “ Key to Success is good communication as perfectly E-mail with the best Etiquette. ”

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