...“STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” A PROJECT REPORT SUBMITTED BY SHRUTI SIAG FOR THE PARTIAL FULFILMENT OF THE REQUIREMENT OF THE AWARD OF THE DEGREE OF M.A. IN PSYCHOLOGY AT FERGUSSON COLLEGE PUNE - 411004 (2010-11) Declaration I, Ms Shruti Siag a student of M.A. from the Department of Psychology, Fergusson College, Pune University, declare that the following report of a project titled “STUDYING THE ROLE OF AGE IN THE RELATIONSHIP OF EMOTIONAL INTELLIGENCE AND CONFLICT RESOLUTION STYLES IN THE IT PROFESSION” is an independent work done by me and submitted as the partial fulfilment of the requirement for the award of the degree of M.A. in Psychology under the University of Pune. Signature: Name: Shruti Siag D.E. Society’s Fergusson College, Pune Certificate This is to certify that Shruti Siag has successfully completed the project named “Studying the role of Age in the relationship of Emotional Intelligence and Conflict Resolution Styles in the IT profession” Towards the partial completion of M. A. (Psychology) Course of the University of Pune, in the academic year 2009-2010. Dr. Shobhana AbhayankarHead of the DepartmentDept. of PsychologyFergusson CollegePune-411004 | Prof. Anand. S. GodseProject In-chargeDept. of PsychologyFergusson CollegePune-411004 | ACKNOWLEDGEMENTS This...
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...EMOTIONAL QUOTIENT “A TOOL FOR INDIVIDUAL AND ORGANISATIONAL EFFECTIVENESS ” M.Badmapriya , School Of Management Hindustan University, Chennai, Tamil Nadu, India ABSTRACT Emotional Quotient is a concept, which comprises Emotional Competency, Emotional Maturity, and Emotional Sensitivity. Emotional Competency constitutes the capacity to responding tactfully for various situations, Emotional Maturity constitutes evaluating emotions of oneself and others, and Emotional Sensitivity constitutes managing immediate environments, Maintaining rapport, harmony, and comfort with others. Emotional Quotient is considered as the subset of social Intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions. This research work makes an attempt to establish the magnitude of emotional quotient among the management executives of the Manufacturing Industry. The research is restricted to management executives who will be key decision makers in terms of both long and short-term goals. INTRODUCTION Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness are emotions, which directly affect our day-to-day life. For long, it has been believed that success at the workplace depends on our level of Intelligence quotient (IQ) as reflected in our academic achievements, exams passed, marks obtained, etc. All these are instances of intelligence...
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...Emotional Intelligence Sherissa M. Christian AIU - Aspects of Psychology: SSCI206 - 1401B - 19 Abstract The description of my test results told me that I was reasonably skilled with the ability to identify, perceive, and express emotions in myself and to others. These skills form the ground of my ability to relate to the emotions of other people as well as the ability to understand myself. Emotional Intelligence is defined, by John D. Mayer and Peter Salovey, as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions. There are four branches of emotional intelligence perceiving emotions, reasoning with emotions, understanding emotions, and then managing emotions. Emotional intelligence is important because think if everyone just acted on just raw emotion, the world would be a chaotic. Being able to perceive and understand emotion is a very important skill. This will help you with building relationships not only in the business world but also with friends. Listen to your body, if you have an uneasy feeling in your stomach on the way to work or school, it may be a hint that these things are stressing you out. Emotional Intelligence Emotional intelligence is important everywhere in the world. There are tests that you can take to see where your EI is ranked. Being able to understand others and your own emotions are a key part in a happy healthy life. There are always ways...
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...History of Emotional Intelligence The earliest roots of emotional intelligence can be traced to Charles Darwin's work on the importance of emotional expression for survival and, second, adaptation.[2] In the 1900s, even though traditional definitions of intelligence emphasized cognitive aspects such as memory and problem-solving, several influential researchers in the intelligence field of study had begun to recognize the importance of the non-cognitive aspects. For instance, as early as 1920, E.L. Thorndike used the term social intelligence to describe the skill of understanding and managing other people.[3] Similarly, in 1940 David Wechsler described the influence of non-intellective factors on intelligent behavior, and further argued that our models of intelligence would not be complete until we could adequately describe these factors.[2] In 1983, Howard Gardner's Frames of Mind: The Theory of Multiple Intelligences[4] introduced the idea of multiple intelligences which included both interpersonal intelligence (the capacity to understand the intentions, motivations and desires of other people) and intrapersonal intelligence (the capacity to understand oneself, to appreciate one's feelings, fears and motivations). In Gardner's view, traditional types of intelligence, such as IQ, fail to fully explain cognitive ability.[5] Thus, even though the names given to the concept varied, there was a common belief that traditional definitions of intelligence were lacking in ability to...
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...INTRODUCTION In 1983, Howard Gardner's Frames of Mind: The Theory of Multiple Intelligences introduced the idea that traditional types of intelligence, such as IQ, fail to fully explain cognitive ability. He introduced the idea of multiple intelligences which included both interpersonal intelligence (the capacity to understand the intentions, motivations and desires of other people) and intrapersonal intelligence (the capacity to understand oneself, to appreciate one's feelings, fears and motivations. The first use of the term "emotional intelligence" is usually attributed to Wayne Payne's doctoralthesis, A Study of Emotion: Developing Emotional Intelligence from 1985. The first published use of 'EQ' (Emotional Quotient) seems to be by Keith Beasley in 1987 in an article in the British Mensa magazine. However, prior to this, the term "emotional intelligence" had appeared in Beldoch (1964),] Leuner (1966) Stanley Greenspan (1989) also put forward an EI model, followed by Peter Salovey and John Mayer (1989). The distinction between trait emotional intelligence and ability emotional intelligence was introduced in 2000. However, the term became widely-known with the publication of Goleman's Emotional Intelligence - Why it can matter more than IQ(1995). It is to this book's best-selling status that the term can attribute its popularity Goleman has followed up with several further popular publications of a similar theme that reinforce use of the term Goleman's publications are self...
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...statement. The results of this activity will allow us to assess 4 aspects of our emotional intelligence, self-emotion, others emotion, use of emotion and regulation of emotion, provided we answered all statements truthfully. A total score of 28 is possible in each category. My scores of were 24, 19, 23, and 21, respectively, and I believe they reflect an accurate picture of what I myself have observed in regard to my emotional behavior. In the first category, self emotion, my...
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...334 Business Intelligence Journal July ANALYSIS OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND STRESS CAUSED BY THE ORGANISATION: A STUDY OF NURSES Zeynep Kalyoncu Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: zkalyoncu@gmail.com Semra Guney Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: semguney@hacettepe.edu.tr Mahmut Arslan Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Business Administration, Ankara, Turkey Email: marslan@hacettepe.edu.tr Salih Guney Istanbul Aydin University, Faculty of Economics and Administrative Sciences, Department of Economics and Finance, Istanbul, Turkey Email: saguney2004@gmail.com Evren Ayranci (Corresponding Author) Istanbul Aydin University, Faculty of Economics and Administrative Sciences, Department of Business Administration (in English), Istanbul, Turkey Email: xonox@mynet.com Abstract Emotional intelligence is one of the biggest factors that contributes to the success of individuals who assume various tasks and roles in modern life. It is also important in determining how individuals cope with the stress that can potentially limit their emotional relationships, decrease their efficiency, and reduce the pleasure of life. The main purposes of this study were to consider...
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...HUMAN RESOURCE DEVELOPMENT RESEARCH CENTER AN EXAMINATION OF THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE, LEADERSHIP STYLE AND PERCEIVED LEADERSHIP EFFECTIVENESS LISA A. WEINBERGER DECEMBER 2003 Swanson & Associates 168 E. SIXTH STREET, SUITE 4002 ST. PAUL, MN 55101 Lisa Ann Weinberger 2003 i TABLE OF CONTENTS Chapter 1........................................................................................................................... 1 INTRODUCTION ........................................................................................................ 1 Background and Purpose of the Study...................................................................... 3 Statement of the Problem .......................................................................................... 6 Significance of the Study ........................................................................................... 7 Limitations ................................................................................................................ 8 Background of the Field Setting ............................................................................. 10 Definition of Terms ................................................................................................. 12 Summary ................................................................................................................. 13 Chapter 2.......................................................................
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...Emotionel Intelligence and leadership Project Presented to Dr. Fadi Hachem Course Instructor American University of Science and Technology In Partial Fulfillment of the Requirements for the course MGT 535: “Organizational Behavior” Aya Hamade Table of contents Pages Overview 1 Literature review 1 Definition 2 Emotional Intelligence, IQ, and Personality Are Different 2 Emotionel Intelligence and Leadership 2 Developing leadership skills 3 Emotional intelligence and its impact on leadership skills 3 Creating emotionally intelligent teams 6 Emotional Intelligence Is Linked to Performance 6 References 8 Overview Emotional Intelligence Is the Other Kind of Smart. When emotional intelligence first appeared to the masses in 1995...
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...Intelligence as we all know, is the key factor for preforming most of society's learning and daily functioning. However, if someone were to merely ask “What is Intelligence?” could most American's give an accurate answer? The definition for intelligence has long been a term of context for many decades with no individual really understanding the true meaning behind it. Many studies have been conducted to form the conclusion that intelligence encompasses three different sub-sets of Intelligence: I.Q., E.Q., and personality. One of the earliest people to study the literal measurement of an individual's intelligence was British psychologist Sir Francis Galton. Galton's early studies in hereditary improvement led him to believe that intelligence was something that was inherited and could not be changed. He was convinced that by selective parenthood he could create genius' at will, this theory came to be known as “Eugenics.” According to Galton's Eugenics intelligence encompassed things such as reaction time, eyesight, cognitive ability, etc (Psychology History). However, early studies failed to show any validity to Galton's findings and soon enough they fell out of favor. (What is Psychology? p.287) In the decades after Galton's research many psychologist's began to focus heavily on the cognitive aspects of intelligence instead of trying to link it with physical functions such as reaction time and eyesight. During this period researchers nearly debunked Galton's belief that intelligence...
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...Chapter 1 Developing Self-Awareness True/False Questions Key Dimensions of Self-Awareness 1. Self-awareness is at the foundation of personal life management skills. True (page 58, easy, recall) If false, why? The Enigma of Self-Awareness 2. Empirical evidence indicates that people who are more self-aware are healthier, perform better in leadership roles, and are more productive at work. True (page 59, easy, recall) If false, why? 3. The concept of sensitive line refers to the point at which individuals welcome information about themselves from their co-workers. False (page 59, moderate, recall) If false, why? The concept of sensitive line refers to the point at which people become defensive or protective of information about themselves 4. Marvin consistently finds fault with Alicia’s competence as a manager. Because Alicia has been told she is doing a good job and therefore responds in a threat rigid way. Thus, her most likely response will be to defend herself in light of Marvin’s accusations. True (page 60, moderate, understanding) If false, why? 5. Self-awareness can be managed by exercising minimal control over when and what kind of information one receives about oneself and by not involving others in the pursuit of self-understanding. False (page 60, moderate, understanding) If false, why? It requires more than minimal control. Understanding and Appreciating...
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...make you a “leader.” • Leadership has nothing to do with personal attributes. We don’t need extroverted charismatic traits to practice leadership. And those with charisma don’t automatically lead. WHAT IS LEADERSHIP? • Peter Drucker: “The only definition of a leader is someone who has followers.” • Warren Bennis: “Leadership is the capacity to translate vision into reality.” • Bill Gates: “As we look ahead into the next century, leaders will be those who empower others.” • John Maxwell: “Leadership is influence – nothing more, nothing less.” • Leadership is a process of social influence, which maximizes the efforts of others, towards the achievement of a goal. • Leadership isn’t management. Leadership and management are not synonymous. Leadership versus Management: What's the difference? LEADERSHIP STYLES What is emotional intelligence? • Ability to use your emotions, feelings, and moods (and those of others) as a source of information to help guide actions. • Emotional intelligence is more important than technical skills, or traditional cognitive skills, in shaping our leadership effectiveness. • An organization's success is directly related to the emotional intelligence level of its leaders. Emotional Intelligence Theory: The Four Elements Daniel Goleman, (2002) EMPATHY Empathy: The Human Connection to Patient Care - YouTube...
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...Examining Emotional Intelligence Examining Emotional Intelligence When one hears the term Emotional Intelligence, perhaps for the first time, thoughts of a type of person who is responsible emotionally, both in and of themselves and also with respect to other people would quite possibly come to mind, a person who would know the appropriate way to respond in any given situation and how to interact appropriately with other people around them as they strive to make the best of each situation. The concept of emotional intelligence appears to be relatively new compared to other areas of psychology with concentrations of research developing different, and sometimes conflicting results, mostly depending on who is doing the research. The concept might not have been around long enough yet to have developed a set of standards that can be unanimously agrees upon for the most part. Finding a definition of the term, again, just depends on who you ask; for the most part, the definitions that can be found use many of the same words and express many of the same ideas. Generally, a definition would be similar to: The ability (natural or learned) to acquire and apply knowledge from our emotions and the emotions of others in order to help us make better decisions about what to say or do next. Byron Stock and Associates LLC (2007-2009). The difference between our emotional intelligence and our cognitive intelligence, sometimes termed our I.Q., is that our cognitive intelligence includes intellectual...
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...SUMMIT GROUP Words- 3098 University of Chittagong Assignment on Organizational Behaviour Topics:Emotional Intelligence (EI) Submitted to: Md. Sahidur Rahman Associate Professor Dept. of Management Studies University of Chittagong. Submitted by: |S/L |Name |ID | |01 |Md. Tanvir Rahman (L) |08302067 | |02 |Md. Sazidul Karim |08302073 | |03 |Md. Arfatul Islam |08302116 | |04 |S.M. Almas Hossain |08302118 | |05 |Md. Abul Basar |08302140 | |06 |Jolakha Afrin |08302012 | |07 |Bristy Rani Banik |08302023 | |08 |Lipi Barua ...
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...Emotional Intelligence Abstract Intelligence has been studied for a very long time and the more research is conducted newer concepts of intelligence continue to evolve and show that it is more than just being smart. Howard Gardner in 1983 came up with the concept of multiple intelligences and today personal career success requires not only academic intelligence but also a higher level of emotional intelligence. This paper compares both academic intelligence to emotional intelligence and further reviews literature on the importance of emotional intelligence and relates it to career success. The basic concepts behind academic intelligence, emotional intelligence, how its valuable and why it should be valuable to learn are discussed with the aid of three published articles that elaborate on its necessity for success. Keywords: Academic intelligence, emotional intelligence, career, success Emotional Intelligence: The New Measure of Success Each individual uses a unique set of cognitive skills when processing complex information. Intelligence is a very old concept and while intelligence has been the most consistent factor in determining career success, its definition now includes emotional intelligence. It was Howard Gardner, who came up with the concept of multiple intelligences that encompass several capabilities such as reasoning, planning, solving problems, comprehending, learning, etc (1983). Two of these many different intelligences...
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