Worksite Development
The development of competencies and skills are very important in the workplace (Goleman, 1998). This paper will examine the importance of the Nurse’s skills in the medical field. Identifying the role of the nurse in the care of the patient, the essential competency skills to develop an emotional intelligent nurse will be analyzed including intellectual skills, self-awareness, therapeutic and teaching skills, listening, and, probing skills (Xavier & Pereira, 2012). The process of these developments will be evaluated to assess for any improvement needed to achieve the desired emotional intellect outcome.
Emotional Skills of the Nurse
Competency in Nursing is a necessary element when caring for patients. The nurse demonstrates confidence in his or her knowledge and ability while acting with genuine empathy for the community served. She or he has studied medicine for years before beginning his or her career in nursing and has mastered the medical skills necessary to become successful. Nurses serve a diverse community with individuals of different languages, ethnicity, religious beliefs, and sexual orientation. The nurse can resolve conflicts and recognize the views and values of others while not judgmental of the differences of those he or she disagrees with. The nurse understands the importance of emotional intelligence because before one can understand others he or she must first understand oneself (Goleman, 1995). The nurse administers medication meticulously and with care. The medical professional requires the competencies of emotional intelligence because emotional state plays an important part in illness and disease. Stress and negative emotions can fade the effectiveness of several immune cells (Goleman, 1995). The plan for Baker Hospital includes emotional and cognitive skills including self-awareness, knowing oneself, managing emotions, motivation oneself, recognizing emotions of others, and handling relationships. The cognitive skills play a role in emotional intelligence because one must have the ability to learn and perform duties with thought and concern for others state of emotions (Goleman, 1995).
Competency Skills of the Nurse Nursing as a profession is highly demanding one, where the medical professional is surrounded by patients needing care. Interpersonal relationships are a key for nurses on daily basis. To become a successful medical professional, the nurse requires the necessary license and training in addition to emotional skills and competencies (Vahedi et. al.,2009). Nursing is a physically, mentally, psychologically, and emotionally demanding profession and requires dedication and commitment at all times. The nurse must be able to control his or her emotions and make wise decisions as they are directly involved in the care of the patient. Hence, understanding the behavior, emotion, attitudes of the patients are the key. Apart from the medical treatment, patients need emotional support as well. Nurses’ skills in being caring and non-judgmental are vital. A nurse deals with patients with all sorts of background and all walks of life, children, adults, and elderly. Hence, treating each individual may be different. Depending on the work situation, a nurse may be dealing with patients who are sick, physically disabled, or injured in addition to emotionally and mentally unstable. Therefore, empathizing with the patients is necessary, and the nurse should not become involved or acquire emotional connections to the conditions of the patients because he or she is responsible in giving the patient best care possible and making him healthy and stable again. Too much sympathy can affect the performance of the nurse and the treatment and care provided may not be rational then. Nurses with these characters are said to be emotionally intelligent.

Intellectual Skills
The intellectual level in nurses must be high, as the nurse is responsible in gathering and maintaining patient’s information and delivering it to the physician. He or she must be able to multitask, stay organized, and engaged in addition to adaptable to the change. A nurse has to collect the information and the patient’s history and the course of treatment provided to him and must manage various drugs and equipment (Taft, 1992).
Self-Awareness
An important characteristic in emotionally intelligent nurse is of self-awareness. A nurse should be aware of his or her emotional state. Emotional awareness is recognizing one’s emotions and the effect that they might have. To achieve this, nurse should be aware about their feeling and link the feeling with what he or she thinks does, and say, and what needs to be done. These feelings have a direct effect on the performance, thus controlling them is key (Xavier, 2012). The nurse should have values and goals which he or she maintains and follows. Another key for self-awareness is accurate self-assessment. Just as individuals conduct a SWOT analysis for business, one should also do a SWOT analysis of him or herself. The nurse should know his or her strengths and weaknesses. People who have self-assessed themselves are more likely to have a complete understanding of themselves, their limitations, which they are good at, and which they are lacking and hence, they can act accordingly in any given situation. The nurse would be open to learning and self-development to minimize his or her weaknesses and convert them into strengths. Emotional awareness: Recognizing one’s emotions and their effects (Vahedi et al., 2009). Self-confidence plays a vital role, not just in nursing, but in every field of life. A nurse high on self-confidence can present himself or herself to every situation with confidence. They are decisive and ready to voice their views in front of the people. They can work under pressure as they have the required control of their emotions.
Therapeutic skills
Therapeutic communication plays an integral role in patient nurse relation. This helps in providing care and education to the patient and helps in creating a healthy relation between the patient and nurse. Therapeutic communication helps in understanding and responding to the information collected about the patient and communicating it to the patient in a way that he or she can understand the situation and react to the instructions given by the physician (Vahedi et al., 2009).
Teaching skills
A nurse should have good teaching skills. A nurse plays a role of caretaker for the patient, and he or she knows about the physical and mental condition of the patient, thus he or she can guide him to a health way of living. A nurse must be able to answer to all the doubt and questions raised by the patient about his health and convince the patient in every way. Thus effective teaching skills create a health relation between the nurse and the patient (Xavier, 2012).
Good listening and probing skills
A nurse should be a good listener. A thorough investigation about the health of the patient can reveal some very important points that can help in the healing procedure of the patient. The nurse should listen to what the patient has to say and answer him accordingly. This not only strengthens the patient-nurse relation, but creates a pathway to understand the situation of the patient in a much better way.

Methods of Improving Skills and Competencies with Outcomes
Working in the health care business translates into working with emotions. Doctors spend a limited amount of time with the patients. A doctor’s emotional intelligence is important, but it is far more crucial for a nurse or nurse assistant because these are the two healthcare providers who the patients communicate with the most. Nurses at hospitals have the skills necessary to properly manage the emotions of the patients they treat. However, constant training is important to maintain, improve, and enhance these skills.
Training is to take place twice a year and should include classes on cultural and religious beliefs and constraint that may affect patient treatment as well as sensitivity training. Nurses should also be briefed on new treatment options and alternatives so they can provide more information to the patient –information that the doctors may have missed or the patient may not have fully understood. This training will provide nurses with the consciousness necessary to develop empathy and set the patient at ease. Classes on diversity, teamwork, conflict management, and leadership are also important to improve working relationships of all hospital staff and should be conducted on a quarterly basis. It is important that the hospital staff work well together as a team. In a work environment that enforces teamwork, workers understand and even believe that the mission is better accomplished when everyone cooperates and plays a part in that mission.
Implementation of training programs must start from the top. It is imperative that all employees in management position can enforce all rules and regulations the company directs. Management must be viewed and perceived as a united front who agrees with all hospital policy. Therefore, all management employees must receive a more in-depth training than their subordinates. The training for management should be centered on diversity, communication, and teamwork but should also contain leadership mentoring. Nurses trained in emotional intelligence will be taught to become considerably more self-aware and more sensitive to the needs of others in their attitudes. They will be able to increase and improve rapport and two-way communications with their patients. Developing emotional intelligence teaches nurses to pay attention to what drives the behavior of their patients giving the nurses a better idea in managing that behavior.
Nurses exploring the necessary skills to become emotionally intelligent, a process in developing the skills are needed to be implemented such as assessment of skills, planning the step, training intervention, and evaluation of the process. Knowing the role of the nurse in the workplace is the key to discovering the competencies and skills of the effective nurse. In conclusion nurses need to develop emotional intelligence because nursing process requires emotional intelligence.

References
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ (10th ed.). New York, NY: Bantam Dell.
Goleman, D. (1998). The emotional intelligence competencies of high achievers. Retrieved April 6, 2013, from www.nps.gov/training
Taft, Susan H. (1992) Emotionally Intelligent Leadership in Nursing and Health care
Organizations. Retrieved April 10, 2013, from Jones and Bartlett Learning website http://samples.jbpub.com
Vahedi, S., Moghaddam, M., & Ahmadzade, M. (2009). Analysis of the Short-Form Emotional Skills and Competence Questionnaire in Undergraduate Nurse Students. Iran J Psychiatry; 4:97-101. Retrieved April 10, 2013, from http://www.google.com/emotional%20skills%20and%20competencies%20in%20nurses&source
Xavier, S.M.M., Pereira M.M.N. (2012) Reflective approach on emotional competence in the practice of nursing care journal of nursing. Retrieved April 10, 2013, from http://www.google.com/emotional%20skills%20and%20competencies%20in%20nurses&source