...Management Report: Kudler Fine Foods Automated Inventory System XXXXX July 28, 2014 HRM 310 XXXXX INTRODUCTION The following report provides an update of the change management process for the installation of an automated inventory system at all Kudler Fine Food (KFF) stores. The plan outlines how the change will be introduced and managed with employees, the intent to begin with a pilot at the La Jolla store, ways to address resistance, as well as ways to engage employees, cultural alignment, and the evaluation that will be done when the pilot implementation concludes. Change Management Project Overview The planning for implementation of the automated inventory system pilot at the La Jolla store is nearly complete. The implementation of an automated inventory system will impact every area of KFF’s operations. Therefore, Nadler’s Congruence Change Management Model is being used. Use of this model enables us to align the implementation of this system with current processes. It also enables us to assess any systems or processes that may need to be changed to establish congruence in our operations. As an overview, we have completed Steps One and Two of Nadler’s Change Management Model. In the Step One Diagnosis Stage we reviewed the Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis that was included in the KFF Strategic Plan. One of the strength areas for KFF is that it does not currently have competitors in the gourmet food grocer business. Nevertheless, there...
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...EMPLOYEE MPLOYEE INVOLVEMENT NVOLVEMENT Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques by Apostolos Apostolou D. of Production Engineering & Management Technical University of Crete J A N U A R Y 2 0 0 0 EMPLOYEE INVOLVEMENT 1 Contents 1 1.1 1.2 1.3 1.4 1.5 1.6 2 2.1 2.2 2.3 2.4 3 3.1 3.2 4 Description What is Employee Involvement and Empowerment Objectives Methodology Alternative techniques Expected Results / Benefits Characteristics of firms and service providers Application Where the technique has been applied Types of firms / organizations concerned Duration and Implementation cost European Organizations Supporting the implementation of the method Implementation Procedures Steps / Phases A few obstacles and recommended solutions Bibliographic References Annex INNOREGIO project A. Apostolou Technical University of Crete EMPLOYEE INVOLVEMENT 2 1 DESCRIPTION When an organization truly wants to create a positive work environment that is based on high trust, exceptional customer service, collaborative teamwork, operational excellence, and creative problem solving, then the leadership team must begin to understand, invest in, and be responsive to the needs of the group that represents the organization’s most valuable assets, and is also one of its most important customers, the employees. The return on such nominal investments will come in the form of higher...
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...This is a revision of my assignment portion, with a specific participative scheme added at the end. Individual assignment Participative Leadership Participative management is utilized in organizations as strategies to increase workforce commitment and enhancing performances within the organization. Participative management, allows employees to take responsibility, accountability and authority over decisions and work. Participative leadership allows leaders to focus on tactical planning, while employees manage the daily operations, while focusing on listening, building teams and encouraging new ideas. Leaders ensure that a clear vision and mission has been clearly described before the management is given over to the employees. Management will tell the employees what is expected in terms of results for the organization and encourages employees to be creative in solving problems and improving performance. Participative leadership is power sharing in which work influences are shared by employees as well as managers, and this is to the benefit of the leaders to use these participative strategies as learning tools in the workplace. (Locke & Schweiger,1979 Steinheider, B., & Wuestewald, T. (2008)). An inclusive form of decision making is how to describe participative management. This will involve making decision on working conditions, information processing, goal setting, and problem solving. (Wagner,1994. Cite: (Steinheider, B., & Wuestewald, T. (2008))...
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...categorized resistance to change into three dimensions which included behavioural, cognitive and affective dimensions. Firstly, the behavioural dimension works with the way each individual reacts against the change implementation. This behavior can be shown in either positive or negative way of resistance when he or she responses to change. In this respect, this might depend on the degree of individuals’ receptivity (‘readiness’), readiness (active or passive), openness (covert or overt) and support (supportive or resistant) to change initiatives. Secondly, the cognitive dimension involves each individual’s attitude toward the change. According to his study based on those findings, change commitment and evaluations can lead to negative cognitive attitudes toward change. It’s not quite clear whether he mentioned the commitment from management team in the organization or employee commitment, and it’s about the evaluations from previous or current change implementation. Lastly, an individual might resist change initiatives in the form of their feelings toward the change which was defined as the affective dimension. This kind of emotions can be shown through his or her uncertainty at individual, group and even organizational level both prior change and during change implementation (). Such an uncertainty concerns job...
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...A 5s Implementation Plan For The Shipping Department at Helical Products Co. By Eric William Walker A Senior Project submitted In partial fulfillment of the requirements for the degree of Bachelor of Science in Industrial Engineering California Polytechnic State University San Luis Obispo Graded by: Checked by: Date of Submission: Approved by: EXECUTIVE SUMMARY Helical Products Company is a business that manufactures flexure products, such as couplings and u-joints. As part of a movement towards lean manufacturing, Helical Products Company of Santa Maria, California is need of a principle that will help them continuously improve their shipping department. A study of 5S, a lean principle focused on waste reduction, will be done to investigate opportunity for implementation. A literature review takes a peek on research of lean manufacturing history, lean workbook/ tutorials and lastly case studies and journal articles. The output of research provides a design plan for Helical using 5S and other lean principles compatible with 5S, such as error proofing and Value Stream Mapping. A list of suggestions based on analysis and feedback from the Helical shipping department is provided. Lastly, a 5S manual catered for Helical Products Company is attached in the appendix. 1 TABLE OF CONTENTS Executive Summary....................................................................................................................................... 1 Introduction .......
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...development Starting from preparation of development contract until equipment is ready to be introduced to the business. It is also a stage where the factory trials take place. Cost of product design, prototyping, and market testing costs. 3) Production All the manufacturing costs related to producing the products such as direct material, labor, overhead and administrative costs will be incurred. 4) Distribution and customer (or logistical) support This stage is where product are sent to customers and ready to be used. All marketing, selling and distribution costs are incurred at this stage. As for logical support cost, it involves delivery and transportation costs, warehousing costs, dismantling cost and costs for abandonment of the project and some equipment might need to be disposed of or recycled. All expenditure for resources that are likely to arise must be addressed. Future costs are also taken into consideration and will be discounted to the present value. LCC includes all the upstream costs and downstream costs. Upstream costs...
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...Project Management Anita Blakney HRM 520 Dr. Sue Lowe Construct a Cost-Benefit Analysis matrix for an organization that is considering replacing it’s internal payroll system with a payroll outsourcing service. Include direct and indirect revenue enhancements and direct and indirect cost reductions. Cost savings - Smaller organizations using payroll outsourcing company reduce costs by removing the time consuming HR tasks that slow down production. To determine the cost effectiveness of outsourcing payroll, it is important to calculate the number of hours employees spend on payroll related activities and the exact amount being spent. Then compare it with plans offered by outsourcing companies. Increased productivity - Payroll management is an extremely time consuming activity. By using a payroll outsourcing company, the tedious burden of payroll management is removed and employees are able to concentrate on the things they are good at. Reliability – Outsourcing provides the same output speed and quality that is not dependent on holiday time and sick leave from your staff. Assess the risks associated with integrating a new payroll system and suggest what the project management team can do to minimize those risks. Payroll has been a payment of wages, salaries, advantages, allowances as well as other monies associated with the staff working in the public agency. Few agencies are contracting out payroll function, whereas the rest run its individual payroll. Newer payroll...
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...LRP Long Range Planning 37 (2004) 351–366 long range planning www.lrpjournal.com Implementing the Balanced Scorecard in Greece: a Software 5 Firm’s Experience Alexandros Papalexandris, George Ioannou à and Gregory P. Prastacos The Balanced Scorecard (BSC) is a relatively new approach to strategic management and performance measurement and control, which has generated substantial interest in the academic and industrial communities. This paper presents the experience from the implementation of a specific BSC model at a large software development company in Greece. The study illustrates and evaluates the main obstacles and shortcomings, as well as the critical success factors that characterise such BSC projects, while offering managerial insights and guidelines for similar implementations. Q 2004 Elsevier Ltd. All rights reserved. Introduction The shortcomings of traditional management control and performance measurement motivated the development of the Balanced Scorecard (BSC), a management system incorporating all quantitative and abstract measures of true importance to an enterprise.1 The two key elements of the BSC are: (a) Clustering of similar types of measures into groups (perspectives); (b) Limiting the measures and linking their values to improve clarity, allow for transparent communication throughout the organisation, and effectively manage change. 5 An earlier and compact version of this paper was presented at the IEEE International Engineering Management...
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...Introduction 1 1.1 Purpose 1 1.2 Document Conventions 1 1.3 Intended Audience and Reading Suggestions 2 1.4 Product Scope 2 1.5 References 2 2. Overall Description 3 2.1 Product Perspective 3 2.2 Product Functions 3 2.3 User Classes and Characteristics 4 2.4 Operating Environment 4 2.5 Design and Implementation Constraints 4 2.6 User Documentation 4 2.7 Assumptions and Dependencies 4 3. External Interface Requirements 5 3.1 User Interfaces 5 3.2 Hardware Interfaces 5 3.3 Software Interfaces 5 3.4 Communications Interfaces 5 4. System Features 6 4.1 Adding Employee Details in the Database 6 4.2 Viewing Information in the Employee Profile and Perform Transaction 7 5. Other Nonfunctional Requirements 8 5.1 Performance Requirements 8 5.2 Safety Requirements 8 5.3 Security Requirements 8 5.4 Software Quality Attributes 9 6. Other Requirements 9 Appendix A: Glossary 10 Revision History Name | Date | Reason For Changes | Version | | | | | | | | | List of Figures Figure 1.1 Creation and Maintenance of Employee Profiles Introduction Purpose The purpose of this document is to present a detailed description of our project “Gratuity Claims Processing System (GCPS)”. This project is developed in order * To maintain/process complete details of Employees about their personal and professional work experience. * To enable Employees to view their work profile, projects undertaken and their respective credited accounts anytime anywhere. No need for personal...
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...------------------------------------------------- Writing Assignment 2 – Proposal Project Purpose By completing this assignment, students will learn to prepare a short proposal for an idea, product, or service. The assignment demonstrates the necessary components of short proposals and allows practice of persuasive writing techniques. Task In this project, you will prepare a short proposal. The proposal will contain three main sections: an introduction, a body, and a conclusion. Suggestions for the content for each of the major sections of your proposal are provided at the end of these instructions. Project Details Prepare a proposal for an idea, product, or service. Your proposal will be delivered to a decision maker. Your proposal must be 500-800 words. Examples of proposals written by past students include: * A recycling proposal for a Tim Hortons store, written by an employee * A new process for storing and picking parts for an auto parts manufacturer, written by a line worker * A proposal for a summer floor hockey league for the College, written by a student * A proposal for contributing left over restaurant food to the Downtown Mission, written by a Mission volunteer * A proposal to build a maintenance shed for a church, written by a parishioner * A proposal to perform basic landscaping duties for a business, written by a student looking for summer employment * A proposal to write a monthly newsletter for an employer, written by an employee * A proposal to a community centre...
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...Introduction When an organization in any sector seeks to break away from the national arrangements and set its own pay system, there are a number of constraints on its freedom of choice. These include financial constraints, labor market constraints, employee expectations and occupational arrangements. Construct a Cost-Benefit Analysis matrix for an organization that is considering replacing its internal payroll system with a payroll outsourcing service. Include direct and indirect revenue enhancements and direct and indirect cost reductions. "As software tools become easier to use and vendors start to focus on smaller businesses, a shift is taking place. Enterprises are finding that payroll, the process that gave birth to BPO (business process outsourcing), can often be done better with more flexibility and less expense in -house" (Musich page 19, 2002). The payroll service that any organization chooses should offer a number of different ways to pay the employees. Service should also be able to handle payroll setup for new employees, payroll report and PTO accrual and tracking usage. Intuit payroll system has been rated the gold award winner as the best payroll system in 2015. When conducting a Cost Benefit Analysis, the organization must take a look at the cost of that the new software will bring compared with the benefits of having the system. Cost include the actual price of the software, the cost of installation, user training and the annual maintenance. The benefits...
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...processes along the lines of best practices within the industry or even outside the industry. * Implement the new business processes and test them. Once the BPR is done, we again analyze the processes which are being followed currently thus making BPR a continuous improvement process. When an underperforming organization embarks on a mission to re-engineer its business processes it can mean the turnaround of the firm or its complete collapse. As the firm is already underperforming so finding benchmarks will not be much difficult .However the difficulty with such a firm will be employee motivation and resource crunch. These are the key issues to be dealt with when doing BPR for an underperforming firm. IT is one of the means through which BPR can be achieved ; it is not an end itself. (Guy Doumeingts) The ERP package is there to help the BPR process. Many firms equate BPR with the implementation of the ERP software. This is where IT becomes a hurdle rather than a support for BPR. The software should be molded to suit the business processes. The processes and their outcomes are the important thing which needs to be re-organized by the firm; the software is not the important thing. When the latter assumes more...
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...Assessment Task 1 1. Define and explain the purpose of TQM : Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The primary goal of a quality management system is to beat the competition. It does this by adding value at each stage of production. It defines long term plans for your company while at the same time providing a framework for it. Quality management systems make every employee the owner of customer satisfaction. Internally, it generates a sense of collaboration and motivation. You might set yearly objectives for sales growth or product innovation, but every objective will be methodically driven on the basis of quality product, care and service. Initiation of a quality management system in your business can identify waste, straighten out processes and hence reduce costs by decreasing inefficiencies. It, therefore, improves customer satisfaction, increases sales and furthers the goodwill of your business. 2. What elements within a manufacturing environment need to be reduced or eliminated as part of Lean Manufacturing focus? The element of manufacturing environment that need to be reduced is waste. Waste is anything that doesn't add value to the end product. There are eight categories* of waste...
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...Preformed one- on-one interviews with 10 managers on branch policy. 3. All branch employees surveyed regarding work conditions. C. Reviewed past year of business reports. D. Interviewed clients, both satisfied and dissatisfied 1. Conducted phone surveys with dissatisfied clients who had recently closed their accounts with Roanoke branch. 2. Mailed out satisfaction surveys to current client list of Roanoke branch. III. Main causes for problems plaguing the Roanoke branch are the unlimited number of new client projects, short staffing, and thus overworked employees, lack of communication between departments and declining employee job satisfaction. A. Lack of understanding of company policy when compared to branch policy. 1. Management does not follow HR procedure causing stress and overworking employees. 2. Branch HR managers not enforcing corporate policy. 3. Employees do not understand or fully know there employee contracts. B. Low company morale in surveyed employees. 1....
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...firsthand knowledge of what their buyers look for and can make suggestions that drive key product changes that meet customers’ needs real time. Resellers can help quickly customize products and understand price points and product restrictions. Competitors have already penetrated the market and Chocoberry already has an excellent source of information on niche products that can be expanded based on their successes and failures. The competition can be used as a resource that provides insider knowledge on what products are growing and how consumers utilize them. Technology companies have traditionally led with using unique methods to solicit consumer feedback. The food industry has in most recent years utilized the same methods to help grow their brands and reduce cost. Crowdsourcing, is a method of utilizing the public to solicit ideas and feedback on concepts. From design to product feedback this method is cost effective and has the ability to reach traditional and nontraditional customers. Each method should be considered at certain phases of the expansion. Initially utilizing consumers would be our first recommendation to ensure the proper implementation of proper process and procedures. Consumer feedback will always be the most valuable. It will be direct and honest and address their concerns head on. The challenge can be how to filter feedback and ideas. Our recommendations will make the strongest suggestions to increase your...
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