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Course Design Guide
College of Information Systems & Technology
ENG/221 Version 5
Technical Writing Fundamentals
Copyright © 2012, 2011, 2010, 2009, 2008 by University of Phoenix. All rights reserved.

Course Description

This course covers the fundamentals and best practices of using written communication in business and in the information technologies. Topics include strategies, techniques, and nuances for producing e-mails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents.


Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents:

• University policies: You must be logged into the student website to view this document.
• Instructor policies: This document is posted in the Course Materials forum.

University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.

Course Materials

Dobrin, S. I., Keller, C. J., & Weisser, C. R. (2010). Technical communication in the twenty-first century (2nd ed.). Upper Saddle River, NJ: Prentice Hall.

Gerson, S. J., & Gerson, S. M. (2012). Technical communication: Process and product (7th ed.). Upper Saddle River, NJ: Prentice Hall.

All electronic materials are available on the student website.

Week One: The Technical Writing Process
Nov 12 - 18 Details Due Points
Objectives 1.1 Identify how writing methods are used in the corporate environment.
Compare differences between technical and expository writing.
Reading Read the Week One Read Me First.
Reading Read Ch. 1, “An Introduction to Technical Communication,” of...

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