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English for Written Communication

In: English and Literature

Submitted By junegsj
Words 8810
Pages 36
Topic 1 Introduction to Communication

1.1 WHAT IS COMMUNICATION?
Communication is a learned skill. Communication is defined as the giving, receiving or exchanging of information, opinions or ideas so that the message is completely understood by everybody involved. The sender sends a message out with a certain intention in mind. The receiver of the message tries to understand and interpret the message sent. He then gives feedback to the original sender who, in turn, interprets the feedback. This process, repeated continuously, constitutes communication.

➢ Elements in Communication
There are several major elements in the communication process - a sender, message, channel, receiver, feedback, context. There is both a speaker’s intention to convey a message and a listener’s reception of what has been said. If you want to get your message across accurately, you need to consider three things:

- The message;
- The audience or receiver; and
- How the message is likely to be received.

➢ Factors Affecting Communication
Barriers to effective communication:-

(a) Status/Role
(b) Cultural Differences
(c) Choice of Communication Channels
(d) Length of Communication
(e) Use of Language
(f) Disabilities
(g) Known or Unknown Receiver
(h) Individual Perceptions/Attitudes/Personalities
(i) Atmosphere/Noise/Distraction
(j) Clarity of Message
(k) Lack of Feedback

1.2 DEFINING WRITTEN COMMUNICATION

- Oral communication involves conveying ideas, thoughts or information via a spoken language.
- Written communication, however, information is exchanged using written symbols, that is, via words and sentences. Written communication is the sharing and exchanging of written symbols between individuals or groups. It is also the presentation of ideas in a coherent manner in written form.
- Written communication can take place via letter, faxes, email,...

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