The purpose of this survey is to measure customer satisfaction it to see where company stand in this regard in the eyes of its customers. Customer satisfaction is the state of mind that customer has about a company, and its products or service when their expectations have been met or exceed. This state reflects the life time of the product or service experience. The customer satisfaction surveys are developed to provide understanding of customer’s expectations and satisfaction’s.
When we talk about customer service and or satisfaction, we talk about creativity. Creativity allows us to handle or diffuse problems at hand or later on in the process of conducting the everyday business. We talk about how, or rather what, does the organization have to do to gain not only the sale but also the loyalty of the customer. We want to know the payoff of the transaction both in the short and long term. We want to know what our customers want. We want to know if our customers are satisfied. Satisfaction, of course, means that what we delivered to a customer met the customer’s approval. We want to know if customers are delighted and willing to comeback, and so on.
I used to work for hospitality industry for myself, and one of the most important things you know to make sure to meet your all customer’s requirement. By looking at the problem in this case is same thing that management needs to step, and come up with plan to solve that problem, or it may hurt their business so badly. They need to realize that this maybe small problem now but it couldn’t enormously massive in the future.
I think there is more than one problem in this situation especially since the restaurant is something where every company makes big money. They really have call meeting for all the management staff, and explain them the situation. They make need to look back the couple of previous surveys to find