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Erp Failure Paper

In: Business and Management

Submitted By vjgraham
Words 314
Pages 2
Source: Marin County sues Deloitte: Alleges fraud on SAP project

The success or failure of implementing ERP software depends on a number of factors. I will look at the case Marin County sues Deloitte: Alleges fraud on SAP project. Marin County filed a complaint against Deloitte Consulting for its role in an over-budget SAP implementation. The lawsuit alleges Deloitte committed fraud and misrepresented its skills and experience. One of the reasons why this ERP system failed was Deloitte knew the County didn’t have any prior ERP or SAP implementation experience and knew it would be depending on Deloitte to guide and manage the project. The complaint also states that Deloitte mishandled staffing, project management, risk management, and testing. When implementing ERP software customers, software vendors, and system integrators typically share responsibility for project success of failure. However, customers purchasing complex systems, such as ERP software, do have a high responsibility that their own projects outcome is successful. In Marin’s contract suggested the County was concerned about its own ability to manage the project properly. Being concerned with your own company’s ability to manage a project in the early stage of implementation is not a good thing and Marin County should’ve controlled the conversation with their system integrators and lead from that premise. It’s up to the customer such as Marin County to lead and drive the result of their ERP implementation project and can’t rely on their system integrator to prioritize, escalate, direct, or drive topics to closure that’s something the company needs to do on their own. What companies need to understand when implementing an ERP system is the system integrators main focus is managing the contract and scope of work and by doing this the customer can manage the system integrators performance. When…...

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