...CRM and ERP Life Cycle The Customer Relationship Management (CRM) software in the company that integrates the business technology, strategy, and processes to accomplish the goals for companies that want to operate in a customer-driven environment (Motiwalla, 2012). “Customer relationship management (CRM) systems enable a firm to provide specific services to each individual customer (Lawton, 2000). For example an organization may design a Web page that shows the pricing based on the user’s location and preference. The CRM is design to support the customer’s requirement and meet their business needs to improve customer experience and increase revenue within their organization. The Enterprise resource planning (ERP) systems integrate data across and be comprehensive in supporting all the major functions of the organization (Motiwalla, 2012). The CRM system focuses on the customer relationship within the organization. The ERP system focuses on integrating the organization’s data in real time to all across the organization to the internal and external users. The customer relationship management system life cycle involves focus on people, procedures, company philosophy, and culture, rather than just information technology (Motiwalla, 2012). The first step in the life cycle is to outline the corporate CRM goals and practical process changes that have to occur before focusing on possible technology solutions (Motiwalla, 2012). Next the key people need to be identified who can...
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...The role and impact of project management in erp implementation Trends and Issues Report The role and impact of project management in erp implementation Trends and Issues Report Thesis Statement and Key Words Thesis Statement The key to success in implementing an Enterprise Resource Planning (ERP) system is to understand an ERP life cycle and methodology throughout the implementation. Systems development theory uses the concept of a lifecycle and stages in the lifecycle to indicate development of information systems. In a system development life cycle (SDLC), complex problems need to be broken up into smaller manageable problems using a systems hierarchy, or project management methodology. This paper will introduce a popular methodology called Agile and why is it so useful compared to traditional methods. In addition, the roles of the project manager in the implementation process, how does he/she manage to help the company succeed will also be discussed. Key Words Enterprise Resource Planning Project Management Systems Development Life Cycle Methodologies Agile Risk management Adapt changes Overview Introduction Enterprise Resource Planning (ERP) is business process management software that allows an organization to use a system of integrated applications to manage many back office functions related to technology, services and human resources - (Beal, 2014). ERP systems are backbones of businesses. Companies are aggressively looking for competitive advantages...
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...Main Challenges facing Software Houses while developing customized Enterprise Resource Planning (ERP) Systems Research Methods Course Done By Suhaib Adnan Al-Helo (8100611) Supervised By Dr. Amjad Abu Elsamen Dr. Mutaz Al-Debei The University Of Jordan Main Challenges facing Software Houses while developing customized Enterprise Resource Planning (ERP) Systems Introduction The Enterprise Resource Planning (for short ERP) is an information system deals with external and internal organization resources by mean of managing them whether they are financial, materials and even a human resources (Zaitun and Zaini, 2008). Recently, ERP systems became an essential application in every organization; since managing different department resources was massive challenge in the last three decades. Therefore, achieving organization goals can be easier by using a computer based application like ERP system. The adoption of ERP system has more many advantages including enhancing the overall performance of organization, breaking down the complexity of performing business, best managing of the resources (Shimon, 2003 and Darshana, 2001), and increasing operational efficiency and competitiveness (Karimi, Somers and Bhattacherjee, 2007). In accordance to the organization needs and the extensive differences in business processes and functions from organization to another, ERP System used to be highly configurable and dynamic system (Helmut Klaus, Michael Rosemann and Guy G. Gable...
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...Developing Business/IT Solutions Systems Analysis and Design (SAD) • Overall process by which IS are designed and implemented within organizations • The process of completing an IS project is known as systems analysis and design (SAD). • Any SAD project involves four essential ingredients: – People - Methodology - Management - Tools • Two most common approaches to Systems Analysis and Design ← Object-oriented analysis and design ← Systems Development Life Cycle Systems Development Lifecycle (SDLC) [pic] [pic] Systems Investigation Stage The Investigation Phase begins the preliminary study of the proposed information system solution to meet the e-business needs. Its focus is to seek to answer the questions: What are our opportunities? What are our business priorities? How can information technologies provide information systems solutions that can be used to address theses needs? Because the process of application development can be costly both in time and resources, the system investigation phase begins with a Feasibility Study. The goal of feasibility studies is to evaluate alternative systems and to propose the most feasible and desirable systems. Feasibility is assessed across four major categories: [pic] Organizational Feasibility: This focuses on how well a proposed information system supports the objectives of the organization. – Specific features...
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...COURSEWORK SUBMISSION COVER PAGE To be completed by the student | To be completed by the markers | Module Name and code | Data Analysis and Information Management (EUZC405) | First Marker’s name (acts as signature) | | Tutor Name | Elena Voronova | Second Marker’s name (acts as signature) | | Student ID (UoW) | | For Registrar’s office use only (hard copy submission) | Student ID (WIUT) | 00003048 | | Deadline date | 25 December 2014 | | Individual assignment | | | Group assignment | | | Submission instructions Please note that all work must be submitted in both Hard Copy to the Registrar’s Office and Electronically unless instructed otherwise. For hardcopy submission instructions refer to: http://intranet.wiut.uz/Shared%20Documents/Forms/AllItems.aspx - Coursework hard copy submission instructions.doc For online submission instructions refer to: http://intranet.wiut.uz/Shared%20Documents/Forms/AllItems.aspx - Coursework online submission instructions.doc Feedback To be completed by markers Assessment criterion and/or learning outcome | Marker’s comments and second marker’s comments if appropriate | 1. | | 2. | | 3. | | Contents Table of contents 2 Introduction 3 System Benefits and Scalability 3 System Development 4 System Model 5 Glossary 5 Bibliography 7 References 7 Introduction * The chosen enterprise...
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...3 Case study on Plastics : PET Bottle Life Cycle of Plastics Crude Oil Polymer Product Use Waste Recovery Polymer Product Use Overview of PET bottle recycling Containers and Packaging Recycling Law Specified business entities Fiber Industry (wash, crash, melt, spin) Bottle Industry Obligation to recycle Local governments (deporimerization) Consumers Selective collection and storage Selective discarding Players Producers n n n n Plant designers Product designers Energy suppliers Related industrial sectors Consumers Municipal and governmental authorities Waste treatment agencies Role of KIH ‘configuration engine’ To inform players of their role in life cycle as a stakeholder To accumulate knowledge/information of life cycle from information suppliers To interpret massive life cycle data with transparency for rational decision making 1. 2. 3. Overview of PET bottle recycling Containers and Packaging Recycling Law Specified business entities Fiber Industry (wash, crash, melt, spin) Bottle Industry Obligation to recycle Local governments (deporimerization) Consumers Selective collection and storage Selective discarding Objective of this case study To develop a ‘configuration engine’, which takes LCA as an environmental metric concurrently with an economic metric, for chemical process designer, To clarify steps, tools and information in a form of business-model. To show actual design...
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...Costing Systems 2 Identifying the full range of sustainability impacts a vital stage in better decision making. A number of companies have begun the transition to improved social and environmental cost accounting using methodologies such as activity-based costing (ABC), life-cycle assessment (LCA), and full cost accounting (FCA) (Epstein, 2008). ABC assumes that activities related to products, services, and customers cause the costs. ABC first assigns costs to the activities performed by the organization (direct labor, employee training, regulatory compliance) and then attributes these costs to products, customers, and services based on a cause-and-effect relationship (Epstein, 2008) The main advantages of ABC include an assessment of costs of individual activities, based on their use of resources; accurate costing of activities to be obtained throughout an organization; ease of identification where high (and low) costs are being incurred (and the cause), and serving as a valuable tool for both business and process improvement. It also helps with future product planning; ie: the cost of all activities associated with a product or service can be accurately determined before it is launched. This can then help with determining pricing, and any associated expenditure. However there are disadvantages to ABC as well. It may be difficult to set up or establish, particularly if an organization is using more traditional accounting methodologies. It can be time consuming if...
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...fleet, three scenarios of introduction of 10–30% fuel cell vehicles including plug-in hybrids configurations were analysed. Considering the scenarios of increasing hydrogen based vehicles penetration, up to 10% life cycle energy consumption reduction can be obtained if hydrogen from centralized natural gas reforming is considered. Full life cycle CO2 emissions can also be reduced up to 20% in these scenarios, while local pollutants reach up to 85% reductions. For the purpose of estimating road vehicle technologies energy consumption and CO2 emissions in a full life cycle perspective, fuel cell, conventional full hybrids and hybrid plug-in technologies were considered with diesel, gasoline, hydrogen and biofuel blends. Energy consumption values were estimated in a real road driving cycle and with ADVISOR software. Materials cradle-to-grave life cycle was estimated using GREET database adapted to Europe electric mix. The main conclusions on CO2 full life cycle analysis is that lightduty vehicles using fuel cell propulsion technology are highly dependent on hydrogen production pathway. The worst scenario for the current Portuguese and European electric mix is hydrogen produced from on-site electrolysis (in the refuelling stations). In this case full life cycle CO2 is 270 g/km against 190 g/km for conventional Diesel vehicle, for a typical 150,000 km...
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...Individual Assignment 2: LCA of two products Life Cycle Assessment of Nissan Cars *ASR: Automobile Shredder Residue. ASR is what remains after material recycling is done to recover as much ferrous and non-ferrous metallic material as possible from the automobile shredder residue. Nissan conducted LCAs since the early 1990s, and made quantitative comparisons to understand the environmental impact of materials that were changed in the following parts. * Radiators * Air conditioners * Front-end modules * Back doors Based on the results of the LCA Project carried out by the LCA Committee of the Japan Automobile Manufacturers Association from October 1997 to March 2001, Nissan reviewed in-house LCA methods and calculated results for major models. * May 2005: Inventory analysis was certified as being in accordance with the LCA method stipulated in JIS Q14040 by the Japan Environmental Management Association for Industry. Models that have undergone LCA: Skyline (made in Japan), Dualis (made in England) To develop more environmentally-friendly vehicles, LCAs are also conducted for new technologies that are introduced. These results are used to achieve the goals set out in the Nissan Green Program 2010* and the Nissan QCT-C* management policy, which clarify our environmental efforts. * *Nissan Green Program 2010: An environmental program that establishes activity plans and specific numerical targets for Nissan to...
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...evolution of their sustainability principles and broad plans for implementation. In the 1980s the environmental concerns were primarily pollution control and prevention with a focus on reducing emissions from existing manufacturing processes. During this period the company made significant improvement in pollution control and prevention, risk management, and facility improvements such as reducing toxic materials and emissions. In the 1990s the focus shifted to product stewardship, which emphasizes earlier intervention to minimize environmental impacts associated with the full life cycle of a product. The product stewardship function focused on developing global processes for tracking and managing regulatory compliance issues, customer inquiry response systems, information management, public policy shaping, product take-back programs, green packaging, and integrating “design for the environment” and life cycle analysis into product development processes. Today the company realizes that pollution prevention and product stewardship have become baseline market expectations and that to be an environmental leader in this century, a company needs to integrate environmental sustainability into its fundamental business strategy. This company realizes that it must redefine its core business utilizing the principles of the 3 “E’s”: Environmental, Economic and Equitable (social) sustainability. The reasons...
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...The Life Cycle Project for Envi Studies 101 – Due April 3, 2013 Part 2 – Supplemental Information RVCC – Spring - 2013 The over-arching concern is where does a product come from, how is it made and used, and where does it ultimately go in old-age? And how do all these stages and elements of the process impact the environment? The real world is also complicated by the fact that it is not just a composite or final product that has a life cycle, but generally a number of the components within the product have a cycle that plays out too. Our goal then is to gain some degree of understanding of how everything we use goes through a chain of causation and usage that has potentially many impacts on resources, human life and planetary ecosystems. One approach to the research component of this project is given further below for a generic cell phone. You don’t have to follow the approach given for your product as long as what you do is logical, reasonably complete, clearly written and covers the key elements in a Life Cycle Analysis, which are: What are 2-3 key raw materials required to make the product? Perhaps Hydrocarbons (oil, coal or natural gas) are needed somewhere in the process of extracting, refining or processing of raw materials. Such carbon resources may be needed to make fuel, electricity, plastics, industrial chemicals, medicines, etc. Perhaps concrete or other industrial materials are required. Ore may be needed and require smelting for metals such...
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...STUDY OUTLINE FOR CHAPTER 4 PRODUCT AND SERVICE DESIGN 1. Why is product or service design strategically important? Product and service design has typically had strategic implications for the success and prosperity of an organization. Furthermore, it has an impact on future activities. Consequently decisions in this area are some of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1)Translates customer wants and needs into product and service requirements. 2)Refine existing products and services. 3)Develops new products and/or services 4)Formulates quality goals, and cost targets. 3. Give a few examples for each of these major reasons for design or redesign: Economic -low demand, excessive warranty claims, the need to reduce costs. social and demographic -Aging baby boomers, population shifts. political, liability, legal -Government changes, safety issues, new regulations. Competitive -New or changes products or services, new advertising/promotions cost or availability -Raw materials, components, labor, water, energy Technological -Product components, processes 4. What are the key questions of product and service design? 1)Is there demand for it? What is the potential size of the market, and what is the expected demand profile? 2)Can we do it? Do we have the necessary knowledge, skills, equipment, capacity, and supply chain...
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...optimize energy usage. This report is divided in two parts, carbon footprint calculations and water footprint calculation for major materials and recourses. Methodology and assumption This report is included some calculations based on assumption .Also some information about SMART building has been acquired from the builder. Complementary data, namely embodied factors has been obtained from recent reports and government website. The methodology has been applied in this report is based on analysing carbon foot print and water footprint in two main concept. First, embodied energy of materials has been used during the construction and then estimated energy consumption during operational time of SMART building. The building life is assumed to be 50 years. Carbon footprint of the SMART building In this...
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...the well being of both adults and children; this includes calcium, vitamins A, B & D. The history of milk began in the Neolithic age (the new stone age), a time when humans started the transition from hunting and gathering to a more settled way of life. Life Cycle of Milk Supply Chain: Environmental and societal impact of Milk; The dairy industry poses a number of challenges to the health of the environment- * Methane emission- this is release from cows’ during the digestion process either by belching or flatulence. Statistics vary on how much methane an average dairy cow expels on a daily basis. Some experts say 100 liters to 200 liters, while others say it's up to 500 liters a day. This amount of methane is comparable to pollution expelled by a vehicle * Carbon emission- according to studies carried out by the U.S dairy carbon footprint study, it showed that carbon footprint of a gallon of milk is approximately 17.6 pounds of carbon dioxide equivalents. This will usually occur during milk freight and distribution. * Water pollution-Disposal of organic wastes without treatment leads to pollution of water resources hence, causing a rapid growth of microscopic algae that kill fishes and other aquatic life. Furthermore, ammonia released from manure can lease to acid rain causing environmental harm. * Land conversion - The dairy industry is also responsible for majority of land conversion, particularly in the tropics, to grow the feed...
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...steps: Determine where you want to go. Examine the generic model. Modify it as necessary to meet the needs of your organization. Determine where you are. Compare your existing system safety program with the model and systematically list all differences. Develop a detailed plan to close the gap. Tailor and edit the procedures given here, if necessary, to produce a systematic plan for transforming your present program into the ideal program. (Stephans, 61) 1. What are the three broad categories of system safety tasks? Who is generally responsible for each task? • Hazard identification [identifying]– includes determining what parts of the project constitue a hazard and determininig the location of these hazards. Continues throughout the life cycle but is concentrated in the concept and design phase…(Stephans, 64) • Hazard analysis [analyzing] – involves evaluating each identified hazard by determining the potential severity of accidents resulting from each hazard and the probability that such an accident will occur. (Stephans, 66) • Hazard control [controlling] – involves applying the safety precedence sequence to identified hazards that present...
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