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2. Read the case study, iYogi Help Desk Support on page 53. Identify benchmark metrics to measure efficiency and effectiveness for iYogi and explain you choices.
4. Choose one of the categories of Artificial Intelligence: Expert System, Neural Network, Genetic Algorithm, Intelligent Agent, Virtual Reality and Augmented Reality. Explain the category of AI and then provide an example from the Internet of the AI category that can be reviewed by fellow classmates.
6. Identify the three types of business process change and the roles information systems play in producing the change and improving business performance.
1. Describe at least two ways the Internet has reengineered business processes over the past twenty years. In your response, you may also consider and assess the future business changes that are likely to occur by using Web 3.0 technologies. Be sure to offer specific examples of the changes. Do not repeat changes and examples mentioned by other students.
2. Present the benefits and challenges of an e-business revenue model and an e-business that uses the model. I will give you two extra points if you could identify a revenue model not mentioned in your textbook or create a new revenue model that is likely to succeed and describe its benefits and challenges.
3. Identify a website that uses an e-business tool for connecting and communicating (see pages 105-108 in textbook) while also meeting the challenges facing e-business including identifying limited market segments, managing consumer trust, ensuring consumer protection and adhering to taxation rules. Support your selection.
4. Learn to use a Business 2.0 tool for collaboration. In addition to the social networking tools mentioned in the textbook, you may find many more business 2.0 tools at http://www.go2web20.net/. Explore using one of the social networking or business 2.0 tools, describe its purpose, experiment with it, share your experience with it and present it here if possible. What benefit and challenge did you find in using the tool? Please do not use Facebook, MySpace or YouTube for your example since these are already commonly used collaborative tools and I would like to have you learn about other possible tools. Each student should present a different collaborative tool.

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