TOPIC: Employee Engagement

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Name: Debbie Ann Marie Mccalla

Course # and Title: MGMT 591: Leadership and Organizational Behavior

Instructor: Professor Vicki Boone

Date: Sunday June 2, 2013

MGMT 591: LEADERSHIP AND ORGANIZATIONAL BEHAVIOR

PROJECT OUTLINE

Organization Overview

The organization of interest that I will base my course project on is, Sunset Jamaica Grande Resort and Spa. This is currently a three star rated all-inclusive hotel, which is located on the island of Jamaica. This property consists of two towers, the north and south towers, which total to 730 rooms, which is situated along the beach front. There are a variety of amenities such as: a spa, slot machines casino, four specialty restaurants, two grills, a main buffet dining area, seven bars (including a swim up bar), lavish pools with Jacuzzis and water slides, conference rooms that holds 2500 persons, banquet facilities, business center, private beach, tennis courts, gym and a night club. The majority of Sunset Jamaica Grande guests are from North America and Europe, which clearly identifies the hotel’s peak season to be in the winter.

While training at SJG as a trainee manager in food and beverage, I have realized a breakdown in relationship development, employee feedback, employee motivation, poor accountability, employee recognition, and employee freedom and respect. The hotel went from having over 600 employees to a little over 300 within the one-year span that I have been there, as well as, guests’ occupancy drops from 100 percent to 60/80 percent within its peak season. A variety of marketing strategies were implemented to enhance the organization’s structure, without realizing that the real issues were the organization’s behaviors.

Based on my observation and reviewing of monthly and quarterly reports