1. Schein’s definition of the organizational culture
"A pattern of shared basic assumptions that the group learned as it solved its problems that has worked well enough to be considered valid and is passed on to new members as the correct way to perceive, think, and feel in relation to those problems."

2. Schein’s 3 levels of the OC artifacts (visible), espoused beliefs and values (may appear through surveys) basic underlying assumptions (unconscious taken for granted beliefs and values : these are not visible)

3. 3 functions of the OC
Behavioral Control-Most systems of social organization attempt to control the variability of member behavior.
Encourages Stability-Turnover and transitions exists in most all social systems
Provide Source of Identity - Individuals continually search to define their social identities

5. Definition of the ethnicity is a population of human beings whose members identify with each other, on the basis of a real or a presumed common genealogy or ancestry.

6. Definition of the “culture shock”
Culture shock is the term we use to describe the feelings of confusion and uncertainty that are experienced when you come into contact with a culture that is vastly different from your own. Culture shock can be commonly seen in foreign students, immigrants, and refugees 7. two basic issues of firm organization - 1 the problem of dealing with group`s external environment, 2 the problem of managing its internal integration, problems about space,human nature and relationship 8. The steps of survival and external adaptation.- 1 mission and strategy , 2 goals,3 means,4 measurement, 5 correction 9. 3 levels or underlying assumptions.. - 1.artefacts 2.espoused beliefs and values and 3.underling