Tim Hortons is internationally known for their fresh coffee and doughnuts. However, Canada’s largest quick service restaurant is a lot more than just coffee and donuts, we focus on top quality, always fresh product, value and of course, great customer service. To many, their perception of working at Tim Hortons would be considered “just a minimum wage job” on the contrary we are learning the fundamentals that are key to a successful career every day.
You may find yourself asking “what are the fundamental keys?” At Tim Hortons, five main fundamental keys are used every day. Tactical skills; knowing how to use the tools of your trade is very important, in this case, the coffee brewers, machines and etc. You are learning something new every day; you have to keep yourself updated with the new technology and menu items. Problem solving skills are also very important, the ability to break down a problem to its root then create solutions to solve the problem together. Negotiation is part of problem solving as not everyone agrees on everything. Flexibility is a must in every workplace; we must be open to criticism, adaptable to changing circumstances and open to learning. This mindset is a skill that is learned; it does not usually come naturally. Management and organization; team members know how to plan and manage a task and how to manage their time. They ensure that goals are being set and that everyone has an opportunity to participate. They stay focused on the task and help others do so too. The number one fundamental key to a successful career is teamwork. Every team member must work together and cooperate as one to make sure everything goes smoothly. Team work consists of communication, openness, trust and respect. They are open to new ideas; they demonstrate a sense of cohesion and view one another not as competitors but as collaborators.
Tim Hortons is not just another “minimum wage job” it is an opportunity to learn and work together as of which every workplace does. It is a group of people that come together as a team to insure the satisfaction of our guests and great quality service. Tim Hortons is dedicated to engaging into the fundamental keys to create a successful career.