Essay
People are often confused about what usually managers do and what are their responsibilities? According to (Robbins et al. 2014), a manager is someone who coordinates and overseas the work of other people so that the organizational goals are accomplished. Management is very important for an organization or a business because without an effective management it is very difficult for a business or an organization to succeed and perform well. Managers play a vital role in the success of the business as they are responsible for handling and motivating staff. There have been various researchers, such Katz, Fayol and Mintzberg who have tried to explain the manager’s work. This essay tries to relate the theories, teachings and findings of these researchers by relating them to the current system of management. Robert L.Katz proposed that managers need three critical skills in managing which are technical, human and conceptual (Robbins et al. 2014).

Henry Mintzberg identified ten roles common to the work of all managers (Stimpson and Farquharson2002).These can be further divided into three groups, which are interpersonal roles, Informational roles and decisional roles. Interpersonal roles include figurehead, leader and liaison roles whereas informational roles include monitor, disseminator and spokesperson roles. The decisional roles consists of entrepreneur, disturbance handler, resource allocator and negotiator. This assignment will be conducted by interviewing Mr. M. Mr. M is a restaurant manager in the restaurant ABC. Restaurant ABC is the one of the largest restaurants chains in USA. Mr. M is managing the first ever outlet of Restaurant ABC in Malaysia. The restaurant belongs to the private sector and it provides wide variety of food items. His position is a middle level manager as he deals with more of human skills by communicating and managing his staff in the