As a professional involved as a case manager, this person may be involved with the client from the initial assessment through termination from services (McClam & Woodside, 2012). The case manager will interview the client to determine client strengths, needs and other factors (LaTorie Horn, 2015). Establishment of goals and objectives is a process imparted by the client and case manager together. This information will be used to develop a service or treatment plan that contain the client goals and objectives. Also, referrals will be started to support the client’s needs outside of the case manager’s agency. The case manager and other helping professionals must be persistent in putting emphasis on client strengths and abilities (Brun & Rapp, 2001).

Slide # 4:

Every client is unique and cannot be understood in terms of their culture. Get to know the client as an individual and not associate them with a particular group. As a professional we must not associate the similarities of clients, but see every face as a new face (McClam & Woodside, 2012). When communicating with diverse populations the chosen words are important. For example; when speaking of a married couple (husband and wife) with gay men or lesbian the word would be the partner. The United States is a country with a plethora of differences. As a case manager or interviewer, care must be taken to ensure the client is respected in their differences as well as their similarities. Our differences may be racial, economic, ability or disability, but we are all people defined by our unique selves (McClam & Woodside, 2012).

Slide # 5:

During the assessment process, information is gathered from the client. The client will provide demographic information, chronological life information, views and opinions of their current situation. To remove any barriers that the client