Service Operations Management
Third Assignment draft
Mohamed El Banna
M00292942

Executive Summary EFQM, which falls under the non prescriptive framework for the management of organisations, is designed specifically to assist entities. This is particularly in the drive of entities as they strive to become more competitive within their fields of operations and the economy as a whole. EFQM Excellence Model is without doubt a successful framework that plays a vital role in supporting organisations achieve success with minimal hiccups. This report discusses the various roles that the EFQM Excellence Model plays in organisations. In addition, it looks at organisations that have employed the model in their daily operations, and the success they have received. In a nutshell, this reflection pays attention to the success the organisations achieve as far as encompassing EFQM Excellence Model is concerned. Through the EFQM Excellence Model, organisations are able to integrate the framework into existing management systems and attain success (The Author, 2003). The report also gives various recommendations that Squire Hotel Group should practice ensuring 100% occupancy of the hotels both during weekdays and weekends. By harnessing a number of suggestions that have been put forward, Squire Hotel Group will improve its performance thus achieving sustainable performance (Osseo-Asare, 2002). It is evident that EFQM Excellence Model has underlying principles that are the essential foundations in attaining sustainable results and excellence for organisations. In conclusion, the report indicates that, through the EFQM Excellence Model, organisations of all sizes and structures are able to relate themselves to qualities, attributes and achievements that define successful institutions. The EFQM Model is fundamental in developing a culture of excellence