...Ethical Communication in the Workplace Name Course Instructor Date Introduction Communication is a concept that is controversial, especially with the dynamics of the information age. There is confusion on what is right and wrong in communication, creating a never ending debate. Ethics help in providing guidelines for appropriate actions and decisions. Ethical communication allows for one to communicate to the audience the intended message in the right way, without bias. It encompasses honesty, confidentiality where necessary and openness. Adhering to ethical and moral principles when communicating ensures minimal negative consequences, hence, positive action and reaction from the audience. This makes it a crucial aspect of leadership. It is important to note that effective and ethical communication is different. For instance, a charismatic leader such as a politician has the ability to appeal to the emotions of the masses, but if the truth is exaggerated or hidden, this cannot be referred to as ethical communication. It is only effective. Ethical communication includes what is said as well as what is not said, hence the need to act as one preaches and correction of false impressions. Throughout human history, unethical communication has been portrayed as a powerful weapon of destruction. It has ruined interpersonal relationships, been used to support greed, corruption, oppression and tyranny within institutions as well as starting and fuelling economic injustice, violence...
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...ETHICAL CULTURE AND COMMUNICATION TANISHA BARTLETT ETH233 ETHICAL CULTURE AND COMMUNICATION INSTRUCTOR NAME: SARAH FULKES JANUARY 23, 2016 Ethical Culture and Communication You may know that property managers exist, but you might not know what exactly a property manager does. A property manager is a third party who is hired to handle the daily operations of a real estate investment. They can manage all types of properties, from single family homes to large apartment complexes. The responsibilities of a property manager will vary based on their salary and the specific terms of their management contract. (Eberlin, 2016) My organization is called Smith & Family Property Management Company. My company only manage apartment building with 20 plus unit only in Brooklyn & Queens, New York. The organization provide the property owners by screening tenants to move in and legally out their units. Providing every build with experience janitor and handy man’s 24/7. We take care collecting rent checks and notifying tenant that they are due for rent or late. We inspect the unit every 6 month for any damages or for things that needs to be updated. Handling all tenant complaints and emergency that emerge. The unhealthy ethical culture that was taking place was many of the tenant where reporting to their landlord’s that the employee’s at the management company were talking and handling their problem in unprofessional manner. Report were phone calls where not being...
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...Assignment 4: Communication, Power, Ethical Guidelines Strayer University Outline the actions you would take to address major communication issues in a situation. Explain how these actions would improve the effectiveness of communications during the negotiation. Three of the most common types of communication problems are parties refusing to talk to each other, parties are not listening to each other, and when parties misunderstand or misinterpret each other. The actions that I would take to address major communication issues in a situation are (1) separate the people from the problem, (2) focus on interests, not positions, (3) invent options for mutual gain, (4) insist on objective criteria and (5) know what your alternatives are. First separating the people from the problem can help to separate relationship issues from what is important and allow parties to deal with them separately. Fisher, Ury, and Patton (1991) state “People problems, tend to involve problems of perception, emotion, and communication. Effective negotiation can be difficult to achieve when the parties involved have a different perception of the dispute. Second when negotiators are able to focus on their true interests and needs they can negotiate about the things that they really want and need and not what they say they want or need because they aren’t always the same. Parties often take positions that are created to oppose the other party’s position and when...
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...Lesson Learnt. The purpose of lessons learnt is to bring together any insights gained during a project that can be usefully applied on future projects. I. What have we get from this project? There is good things and bad things that we have learnt in this project. Usually we only focus on the mistakes that were made. It is truth that we must learn from mistakes, but we also need to recognise what worked and make sure those processes and techniques that help the project succeed should not be forgetting and can be apply in future project. So the good thing about Kuala Lumpur Middle Ring Road 2 (MRR2) route 28 was built by Malaysian Public Works Department (JKR) is to connect neighbourhoods near the boundary of Kuala Lumpur. Next, MRR2 brought travel within easy reach since it is a long highway that no traffic light. The bad thing about this project is controversial issues such as beam cracks on the Kepong Flyover. The Kepong Flyover was reported to be faulty because 31 of 33 pillars supporting the flyover were reported to have obvious cracks. Next, the safety issues. Public concern about the safety issues at Kepong Flyover was due to the risks faced by at least 4,300 motorists using the flyover at a time. Lastly, due to incompletion of MRR2 for second closure has rose the traffic jammed. Without the lessons learned from previous projects, future projects will fall into the same routines and pitfalls that occurred in previous projects. II. Learning from Project Failures...
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...data, ideas or words, either quoted directly or paraphrased. We also certify that this assignment was prepared by us specifically for this course. Student’s Signatures ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ Table of Contents Definition of Problems 3 The Lack of Ethical Culture and Stakeholder Orientation 4 Low Board’s Professionalism 5 Poor Trust and Excessive Emphasis on Marketing 5 Identification of Possible Action Alternatives 6 Analysis of Each Alternative 7 Doing Nothing 7 Hiring a New Board of Directors 7 Developing a New Code of Conduct 8 Developing a New Organizational Strategy to Reconstruct the Ethical Climate 10 Decision 10 Implementation 11 Evaluation 13 Conclusion 14 References 15 Case Decision Making Paper- Red Cross In a world of intensive competition and numerous marketing challenges, maintaining trust in the organization-stakeholder relationships is an extremely difficult task. Numerous organizations have failed to achieve the desired strategic...
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...Abstract This paper discusses the importance of ethics in the business and the importance of developing ethical leaders. It can be said that in many companies, there are leaders who have not taken ethics seriously. However, it can also be said that many companies have excellent programs and procedures in place to create an open and trusting environment. Developing ethical leaders is key in the success of any company and the success of fellow employees. Many companies have created leadership programs that embrace the importance of ethics in the business environment also it can be said that everyone has good qualities that just need to be enhanced and brought out. These leadership programs are an excellent way to be able to define ethical leaders. Developing Ethical Leaders In developing ethical leadership it is key to understand ethics. Many leaders believe that ethical leadership is a matter of leaders having good character or having the right values. Ethical leadership is far more elaborate than just these few areas. Ethical leadership doesn't only take into account the leader, but also the stakeholders at hand. (Freeman, 2007) Embrace Values of the Organization Ethical leaders embrace the purpose and values that a company has set forth. Far too often leaders speak what is right but fail to do what is right. Ethics is doing the right thing when no one is watching. It's making sure that the company values are being maintained at all times and never been compromised. When times...
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...Ethical Leadership: the Call of the Times The recent global economic crisis and the various political changes that challenged existing governments show the need to change our concept of leadership. Leadership challenges in the present times are reflective of the ever changing needs of our society. Leaders must be able to respond and address the needs of its constituents. Our society is ever changing and the people’s consciousness is also changing. And we continually face these challenges in our work place as well. Ethical leadership seeks to address the gap in the current leadership context. What is Ethical Leadership? Ethical signifies it is based on some moral ethics. What would be the basis of this ethics? There has to be some form of standard or expected outcome from the type of leadership. According to Freeman and Stewart, many executives and business thinkers believe that it is a matter of leaders having good character and the right values. Brown and Trevino define ethical leadership as “the demonstration of normatively appropriate conduct through personal actions and interpersonal relationships, and the promotion of such conduct to followers through two-way communication, reinforcement, and decision-making” (Brown et al., 2005: 120). Another definition is that ethical leadership is a stewardship that preserves the aspirations and culture of the organization. Whatever the definition is, this type of leadership gives emphasis to the impact of the type of leadership...
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...BSHS 305 Final Exam Instructions: Indicate your answer to each question below by highlighting your choice. Each correct answer is worth .5 points. Please note that there is NO LATE PERIOD for the final. Your exam must be uploaded no later than 11:59 p.m. on the last day of class. 1. Which one of the following skills best helps the human service professional understand the client’s environment? a. listening b. report writing c. problem solving d. advising 2. Ethical codes adopted by a profession are usually based on the premise that a. the solution to every problem can be found in the ethical code. b. professions can police themselves. c. professionals can’t be trusted to make their own decisions. d. ethical codes will eliminate mistakes in service delivery. 3. The concept of “less eligibility” was introduced in 1834 to a. punish criminals b. limit the expansion of services to the poor c. promote institutional reform in prisons, almshouses and asylums d. emphasize the benefits of social engineering 4. Which of the following would be consistent with the medical model approach to delivering human services? a. providing parenting classes for pregnant teens b. prescribing antidepressant medications c. providing subsidized housing d. running alcoholics anonymous group meetings 5. Managed care has influenced human services in all of the following ways except a. requiring more case management. b. requiring external...
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...Abstract In today`s marketplace business ethics is very important that companies set code of ethics to follow in their transactions. This becomes a high profile concern, so companies, in their decision making process, urged these moral value to be taken seriously into consideration not only because these ethical rules express to managers and employees the position to take when acting or deciding on behalf of the firm, but also the company`s image depends on the level of honesty, fairness, and integrity within the firm`s corporate culture. Therefore, it is in the company`s best interest to embrace moral and ethical norms not only to build trust and good relationship between the firm and its stakeholders, but also for social responsibilities concerns. Therefore, the firms` marketing professionals must take all the measure to act as ethically as possible because, the company`s marketing strategy express the voice most stakeholders are concerned about. Keywords: marketplace, business, ethics code of ethics, transactions, concern, decision making process, moral values, image, honesty, fairness, integrity, firm, corporate culture, trust, stakeholders, social responsibilities, marketing, professional, strategy. Introduction Being part of the US Department of Health and Human Services (HHS), the Food and Drug Administration (FDA) was established in 1930 and had mission to be guardian to consumers for their safety and well-being, when it comes to use products in the marketplace...
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...ethics, integrity, and possesses high moral standards. True leaders have an appreciation for learning, take risks, and understand the importance of change and when it is necessary. Leadership, in a sense, is never a finished product, but rather, it is an ongoing process that continuously needs refinement. Leaders are aware of what they value and recognize the importance of ethical behavior. “Leaders come in all shapes and sizes but all good leaders possess leadership style and actions that exhibit both their values and their ethics” (Daft, 2011, p.6). Since we have defined leadership as the “influence relationship among leaders and followers, ethical leadership is about leaders trying to influence people to act in an ethical manner” (Daft, 2011, p.5). Some believe that ethical leadership is only a matter of leaders having good character. By being a person of strong character and having the right values, an ethical leader can use these characteristics to set an example for others. Without taking anything away from those characteristics, the reality of ethical leadership is far more complex. Ethical leaders embody the purpose, vision, and values of an organization and of its followers....
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...should follow a moral code known as business ethics. We are responsible to follow this code of ethics and should never cheat under any circumstances. Business ethics are applied in almost every business to ensure that a certain level of trust will exist between the customers and the business. Integrity, Honesty, fidelity, charity, responsibility, and self-discipline are some values that are considered as part of the Business ethics. We have to take responsibility and rectify this Issue in order to improve our image and our ethical performance Our priority now is to initiate a well implemented ethical program in order to improve the ethical culture of the company. Well, Building an ethical culture is not an easy mission and can take time, but it is not as hard as many companies may think. Everyone in this company should understand the meaning of an ethical culture, and what it takes to build one. This report will outline how to reinforce an ethical culture within the company and provide some specific recommendations needed to achieve...
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...everything they do, execution of principles and taking ownership and accountability for results, success and failure and by having social stewardship and demonstrating good corporate citizenship and responsibility to all constituencies all encompasses the overall tone of the how they would like the public to see them. (Farfan) Considering that the Social Progress Index's ultimate mission is global advancement, it is difficult to dismiss any of Dunkin' Brand's values as they all are relatively important to guide the company in achieving overall progress in numerous areas. However, their goals of "Integrity" and "Fairness" are perhaps best demonstrated in Dunkin' Brand’s practice of "Fair Trade". Fair trade buying is a specific type of ethical consumer behavior. Fair trade incorporates fair prices for the products of farmers in developing countries. In essence, fair trade means buying products...
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...QUESTIONNAIRE FOR EMPLOYEE Gender Male Female SECTION: 1 (Code of Conduct) Q 1: I know every rights, duty and obligation towards my employer and my organization. A. Strongly Agree B. Agree C. Neutral D. Disagree E. Strongly Disagree Q 2: The organization follows the “Ethical Code of Conduct” and uses the moral codes included in the Code of Conduct appropriately. A. Strongly Agree B. Agree C. Neutral D. Disagree E. Strongly Disagree Q3. Do you think Code of conduct of Grameenphone describes how it shall operate and it contributes to continuous success? A. Yes B. No C. Not applicable SECTION: 2 (Human Rights) Q 1: Do you think that respect the personal dignity, privacy and rights of each individual are included in Ethical Code of conduct in Grameenphone. A. Never B. Insignificant times C. Often D. Regular basis Q 2: While working in the organization do you think there is violation of human rights? A. Yes B. No C. Often D. Not applicable Q 3: The code of conducts of Grameenphone appreciate diversity, culture, and other differences in consideration. A. I agree with the statement B. I am neutral about the...
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...The role of Leadership in Organizational Integrity, and five modes of Ethical Leadership Components of Ethical Leadership. Ethical leadership begins with the way leaders perceive and conceptualize the world around them. Ethical leadership, organizational ethics, and social responsibility are inseparable concepts. They are developing concepts, to be sure, but inseparable. How ethical leaders relate to and come to understand the world around them involves judgment and action. These can be developed. In sum, the leader's role is to guide the human potential of the organization's stakeholders to achieve organizational aspirations in ways that liberate rather constrain their imaginations and judgment. Ethical leadership must, then, be effective, efficient, and excellent if it is not to waste human potential. It is not enough to be ethical in one's individual actions to be an ethical leader. To be effective, efficient, and excellent, four components of ethical leadership must be understood and developed: purpose, knowledge, authority, and trust. The relationship between these four components can be visualized as interrelated components, as described in the figure opposite. Attention to any one component alone is incomplete and misleading. * Purpose-The ethical leader reasons and acts with organizational purposes firmly in mind. This provides focus and consistency. * Knowledge-The ethical leader has the knowledge to judge and act prudently. This knowledge is found...
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...recent years, there are many corporate ethics scandals, which raised significant enquires about the roles of leadership in shaping ethical conduct (Brown, Trevino & Harrison 2005). Leaders by nature are responsible for motivating their subordinates to carry out a task or to behave in a certain manner. According to Starratt (2005), ethical leadership requires ethical leaders, as it is believed that how the leaders conduct themselves have direct impact to the organization in terms of organizational culture and employee values. Also mentioned by Resick et al. (2006), ethical leadership focuses on how leaders use their social power in decision-making, influencing others as well as the actions they engage in. Therefore, if leaders are ethical, they can maintain high level of ethical awareness and ensure that ethical practices are carried out throughout the organization. Often, ethical leaders display a high level of integrity that is important to stimulate a sense of leadership trustworthiness. These factors provide the foundation for personal characteristics, which directly impact a leader’s ethical beliefs, values, and decisions. However, studies also show that leadership integrity only accounts for one minor portion of a person’s trait. In this essay, we attempt to provide insights and discuss ethical leadership and also attempt to prove that ethical leader is mostly about leadership integrity. Moral Person and Moral Manager While production and profitability goals are...
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