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Ethical: Consequential vs. Non-Consequential

In: Business and Management

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Ethical: Consequential versus Non-consequential
Unit 2: AB221 Customer Service
December 15, 2014
Shalimyr Diaz Maldonado

The opportunity to either take over a business or start it from the ground up is stressful, but then rewarding at the same time. Being able to show others your analytical skills, procession, critical thinking skills, goal orientation and the confidence in running a company, is important to show strength. But it’s even better when you have the knowledge (educational or 10+ of experience) behind you, shows you know what you’re talking about due to those experience’s. So out of nowhere you’re presented with a decision that is going to add pressure, but could cause some tension on ethical views to implement. The questions now is, do you move forward with implementing or not implementing the product service change?

So let’s take a look at some reasons as to why the company would be taking such an approach into their product service change. Cost is very important to a company; more in not more out. But you have to wonder if there could be a financial issue with the company. How do you promote a product service to customer’s that want a product life over a year? Reliability is important. Do you dare to disclose certain information to executives, managers and your service representative? In addition, how ethical is it in selling a product line that you know will not last past a year life?

It seems with the analysis, it’s obvious that corners are trying to be cut. As to why is fully unclear of course. But as a person you have to start questioning your own moral. Do I do what’s right, stand firm and say no? Do I look the other way and move forward knowing that it’s wrong to deceive others? It’s easy for things to weigh on a person’s conscience.
Here’s an example to think about. We all primarily use cellphones. We all know that typically a cell phone life might last us up to two years max. Maybe more if there are not a lot of technical issues (screen freezes, screen goes blank, phone turns off and back on, on its own). But we as consumers seem that we cannot be without our cellphones, since we have become so receptive in depending on the product.

Is it possible that the owner of the company is taking an egoism approach; it seems that could be somewhat of the outlook? Just thinking about them self, the money and taking advantage of the customer service base. I do not believe that they are taking any consideration of non-consequentialist approach. Even the owner is trying to have everyone take the same approach; it just doesn’t seem too ethical.

I conclude that the owner is taking a strong approach on consequentialist approach. With taking a risk on the product service that is going to be provided. Is it possibly that the consumers whom buy the product service will notice the product not lasting a long time and spending more money than saving money on a product that they were to trust in? Less money coming in can cause loss of position, customer loyalty to leave and cause slander to the company brand name.

Reference

http://extmedia.kaplan.edu/business/AB221/AB221_1204A/Ethical_Systems1.ppt

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