...TermPaperWarehouse.com - Free Term Papers, Essays and Research Documents The Research Paper Factory Join Search Browse Saved Papers Home Page » Business and Management Business Ethics: Case Study 2: Starbucks’ Mission: Social Responsibility and Brand Strength In: Business and Management Business Ethics: Case Study 2: Starbucks’ Mission: Social Responsibility and Brand Strength Business Ethics: Case Study 2: Starbucks’ Mission: Social Responsibility and Brand Strength 1. Why do you think Starbucks has been so concerned with social responsibility in its overall corporate strategy? Starbucks has been so concerned with social responsibility because of the reduce its Eco-friendly mark and as became tangled with the community. Also it is important to the corporate because of its ethical corporate should improve in the stretched period of time. Consumers’ feels worthy about conveying business to social responsible companies and the organisation’ impression are good about working there and makes organisation provide much better consumer service. 2. Is Starbucks unique in being able to provide a high level of benefits to its employees? Starbucks is irreplaceable in actually able to offer a high level of benefits to its organisation. Many businesses do not deliver organisation with many profits. Starbucks understands how important its organisation is and that they are the face of the corporate. Happy organisation creates good consumer...
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...conceptual discussions, case studies, presentation and group assignments. Each group of students will consist of 5-6 students. The assignments / case studies involve library assignments and may be having some small practical studies. The guidelines for the same will be provided in class. Text: The recommended text used for the course is “ Business Ethics and Indian perspective ” by AC Fernando, Pearson VI Impression 2011 . Objective : The objective of the course is to help the students understand the nature of business ethics and issues in corporate governance and its application to the Indian corporate scene. It aims at introducing ethical concepts useful in resolving moral issues in business. It sensitize first year MBA students on ethical principles and developing reasoning and analytical skills needed to build firm foundation and grooming them to apply the ethical concepts to business decisions. The course is specifically planned with a lot of case studies, more specifically Indian scenarios making it relevant for Indian work environment. Sessions cover ethical theories underlying business, application of ethics in day-to-day business, ethics and the environment and ethics in consumer protection. I intend to cover ethical issues in various managerial functions such as finance, human resource and marketing. Evaluation Scheme: Sr. No | Component | Weightage | 1 | Class Participation-Individual | 15% | 2 | assignment-Individual | 15% | 3 | Case Analysis-Group...
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...According to the case study discussed herein, public relations experts report that there are basically two standard phrases used when high-ranking executives leave a company. Those phrases consist of “spending more time with family” and/or “pursuing other interests.” (Jennings, 2012). However, the problem such idioms raise is whether the statements are an ethical way of temporarily saving face for those executives terminating their employment or the preservation of a company’s reputation in financial hardship. This case deals with virtue of honesty. When an employee leaves an organization, regardless of his or her position, the reason for the departure must be stated. Human Resources cannot delve further into the reasoning even if it seems much too vague or ambiguous. Unfortunately, if an executive or high-ranking employee terminates his or her position with an organization by stating he or she intends to spend more time with family, but, in reality, is either seeking other employment opportunities or, perhaps, has knowledge that the company he or she is working for is failing financially, than he or she has committed an ethical breach. The individuals discussed in this case study are placed in a legal technicality category of an ethical breach. (Jennings, 2012). As stated in this case, although the employees divulged his or her intent to leave to spend more time with family, this could technically be correct because once the employee is no longer employed, he...
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...jcc23black.qxd 21/11/06 1:01 pm Page 25 Corporate Social Responsibility as Capability The Case of BHP Billiton Leeora D. Black Australian Centre for Corporate Social Responsibility; and Faculty of Business and Economics, Monash University Corporate social responsiveness is what companies do in order to be socially responsible. This paper presents a case study of social responsiveness at the global mining firm BHP Billiton to illustrate a model of social responsiveness capabilities. Until now, corporate social responsiveness has described processes of environmental scanning, issues management and stakeholder management. The model presented here suggests that social responsiveness is rather understood as a cluster of five organisation-level capabilities that span an organisation’s culture and structure. The case study explores evidence for social responsiveness capabilities at BHP Billiton and considers management implications for the development of management abilities for social responsibility. Director of the Australian Centre for Corporate Social Responsibility, Dr Leeora Black is a consultant, researcher and educator focused on integrating social responsibility into business operations and strategies and measuring corporate social responsibility. Her work analyses complex CSR issues and problems and builds organisational CSR capabilities. She works with global firms, government businesses and social-sector organisations on integration of CSR...
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...Today vs. Earlier Period Society’s Expectations of Business Ethics Dilemma and Action Ethical Problem Actual Business Ethics Ethical Problem 1950s • Ethics in business has to do with making the right choices - often there is no apparent one right way and one must choose the best in the circumstances. • Managers are sometimes faced with business choices that create tensions between ethics and profits, or between their private gain and the public good. Early 2000s Conditions of Ethical Dilemma • There are three conditions that must be present for a situation to be considered an ethical dilemma. • The first condition occurs in situations when an individual, called the “agent,” must make a decision about which course of action is best. Situations that are uncomfortable but that don’t require a choice, are not ethical dilemmas. For example, students in their internships are required to be under the supervision of an appropriately credentialed social work field instructor. Therefore, because there is no choice in the matter, there is no ethical violation or breach of confidentiality when a student discusses a case with the supervisor. • The second condition for ethical dilemma is that there must be different courses of action to choose from. • Any decision where moral considerations are relevant can potentially give rise to an ethical dilemma. for example:• A decision that requires a choice between rules • A decision where there...
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...Case 3-2 Case8-2 Marketing An Industrial Product In Latin America Case 14-2 – Marketing an Industrial Product in Latin America 1) The Sales Manager, in this case, had already predetermined the outcome of his stay and the time frame this would occur in without taking the country and its cultural norms into the equation. Cultural norms ‘are sometimes referred to as the way things are done around here’ (Human Resource Institute, 2006) and despite getting a way to conduct himself as well as guidance to follow the lead of the commercial attaché, the sales manager, was more concerned about the sale than about the relationship he needed to forge with the purchasing manager. The Purchasing Manager, used to being heavily involved in the daily process of meeting suppliers and sales people, seems the person who would take them through the process of discovering if they were purely there for a quick sale, or if there were looking at forging a relationship with him and his company. Understanding the irritability factor from his secretary of the sales manager when at his office, sensing his uneasiness at understanding the time constraints on the purchasing manager with the myriad of calls and details he had to go through during the meeting would have already set him off to stereotype the sales manager to being very ‘American’ wanting things his way and not interested in the cultural significance the purchasing manager himself brought to the table with his books on poetry....
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...me, so that I can stay at home, shop, and travel. Unfortunately, becoming a good leader has to be developed. I think we have all once thought about becoming a leader, whether it was in an organization, political, religious, or even on a job. Everybody isn’t designed to leader, because if so, no one would volunteer to become a follower. A good leader is developed through experience, education, training, and self-study, which is a continued process for a leader ( Jago, 1982). I will discuss the Behavior Approach on Leadership. I will explain the strengths/weakness of this trait and also provide an example of this trait, and how it is used in an organization. BEHAVIOR LEADERSHIP APPROACH According to "Behavior Leadership" (2004-2012), "Behavior Leadership is a study of the actions or behaviors that define a leadership style” (Behavior Leadership). A leader must first know who they are and what they can do. Basically, they must possess a level of confidence that will inspire others to follow. A leader must be ethical and honorable, which give others an impression that they have an understanding of the organization, their job duties, and task of their position. Leaders who possess these traits have a broad understanding and a clear sense of direction for the organization, which will convey a strong vision for the organization. STRENGTHS AND WEAKNESSESS OF BEHAVIOR LEADERSHIP APPROACH Effective communication by leadership is the key to organizational trust and confidence...
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...‘best’ list” (Jennings, 2010, p. 268). For a company, is social responsibility the only mandate? Perhaps for Fannie Mae who was established by federal charter to meet such a mandate, this might be the case, but Milton Friedman argues that “there is one and only one social responsibility of business . . . increase its profits” (1970, para. 33). This author believes that if a company does not minimally maintain cash flow, or “real” profits, over the long term, it will be unable to meet any contrived social responsibility or survive. How an organization goes about maintaining or increasing cash flow brings into play the idea of governance, which “comprises the roles, responsibilities, and balance of power among executives, directors, and shareholders” . According to Aguilera and Cuervo-Cazurra (2004) there are two purposes of corporate governance policy; improving quality of governance (or the running of the company), and increasing accountability of the leadership. Fannie Mae’s leadership was fixated on a single indicator of company success, while using its other accolades as a means of inviting investment. Ethics indicates the behavior that all individuals should take in any given situation. In regards to Fannie Mae’s governance, the behaviors engaged in by upper management were contrary to good governance, and ethics. This author believes that there is no direct connection between social responsibility and ethics –...
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...Håkon Olaisen Case Study – “Does This Milkshake Taste Funny?” BUS 565-02 – Organizational Theory and Development Dr. Nanette Metz George Stein is a college student who is working at Eastern Diary during the summer to satisfy his immediate need for dating and car money. He chose to work for Eastern Diary because it was unionized and the wages paid were more than twice the minimum wage George had been paid on previous jobs. George, after a brief visit with the HR director, was assigned to work the night shift. The night shift was from 11:00 PM to 7:00 AM six nights a week (Sunday through Friday); the regular wages were paid, supplemented by 8 hours of guaranteed overtime each week. This implied that George would be able to save up a tidy sum of money during the summer. Eastern Diary manufactured milkshake and ice cream mix for a number of customers in the metropolitan area. The ice cream mix was sold in 5- and 10-gallon containers to other firms, which then added the flavoring ingredients, packaged and sold the ice cream under their own brand names. Their milkshake mix was sold in 5-gallon cardboard cartons, which contained plastic liner. Eastern Diary delivered these packages to various restaurants in the area. The design of the packaging enabled it to fit into automatic milkshake machines, used in many types of restaurants and drive-ins. The night shift consisted of a six-person crew of operators. Paul Burnham, a member of this crew, received each night`s production orders...
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...Critical Thinking Student Name Institution Affiliation Critical Thinking Critical thinking is where all biases and preconceptions are put aside when analyzing an issue (Bowell & Kemp, 2002). Decision-making is a cognitive activity that is either rational or irrational. It is influenced by individual characteristics such as experience and personality (Horvath, 2011). In this case study, there is a need for a step by step analysis of how things unfolded as this is a very fragile situation. Rushing to make a decision before conducting proper investigations and consultations with affected parties may affect the smooth running of the organization resulting in massive losses. What are the Facts? Bob is a fresh graduate who has just joined the company. He has no job experience and, therefore, the probability of making mistakes is very high. Mostly, the knowledge learners get in school is not enough to equip them with skills required in industries. Having this in mind, I, being the lead supervisor, will have to come up with ways to handle Bob, a junior supervisor with no work setting experience. Maybe I gave Bob a huge responsibility of developing a work schedule, something he has never done. I should have guided him through that process to come up with the most relevant work schedule. Two setups were made. One was made by Bob. This set-up could have led to work delay, so Coot, a very experienced worker decided to come with a more relevant work schedule. Coot’s set-up led...
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...Academy of Management Journal 2013, Vol. 56, No. 4, 1002–1023. http://dx.doi.org/10.5465/amj.2010.0960 POWER, MORAL CLARITY, AND PUNISHMENT IN THE WORKPLACE SCOTT S. WILTERMUTH University of Southern California FRANCIS J. FLYNN Stanford University We propose that power increases how severely people punish transgressors. Further, we argue that this greater severity stems from an increased sense of moral clarity instilled by the psychological experience of power. We investigate the linkages among power, moral clarity, and punishment across multiple studies. Individuals with an increased sense of power advocated more severe punishments for transgressors than did those with a diminished sense of power. Further, moral clarity mediated the link between power and severity of punishment. We discuss the implications of these findings for managers in organizations and researchers interested in punitive reactions to moral transgressions. Ethical standards of professional conduct often are implicit or tacitly held (Flynn & Wiltermuth, 2010; Haidt, 2001; Turiel, 2002), making it difficult for members of organizations to know which types of behavior are permissible and which are not (Treviño, 1986). Although many employees can and do seek guidance on moral matters from colleagues (Treviño, 1990), the advice they receive often varies according to whom they ask. Coworkers can send mixed signals about what constitutes morally appropriate behavior. Indeed, the viewpoints expressed by top...
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...Business Ethics After reading the case study involving Ms. Alexander and her opportunity with Next Step, I would advise Ramona to pray, even fast, about accepting the position. Hopefully she was already prayed up before she went to the ‘Meet and Great’ at Next Steps Headquarters (HQ). As Christians, we must ‘…be wise as serpents, but gentle as dove’s…' (Matthew 10:16, ESV), and one way we get wisdom is to be in constant communication with our one heavenly Father, whom is all knowing. Before leaving, she read up on Next Step. When Ms. Alexander arrived at Next Step’s HQ, she was showered with all sorts of gifts and treated to lunch by the Corporate Recruiter who told her of the circumstances that makes it possible for advancement and the money she could be earning with those advancements. Within Ms. Alexander’s research of the company, she found a mix of different opinions, regarding Next Step. One article, and interview with the CEO, has the CEO talking about how he wants to create a healthier America, making it seem that he truly loves and cares for the people. But, when Ms. Alexander was present at the companies pep rally at Next Step’s HQ, he seemed to be disrespectful and scornfully abusive to his clientele, calling them ‘fat, lazy, lethargic Americans’ who needs to be saved. Turning the spectacle into a religious one. The CEO also talked about being an industry leader in the ethics code in his interview. Ms. Alexander mention that to the corporate recruiter...
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... ------------------------------------------------- Office hours: Weekdays 10 am to 1 pm (and on appointment) ------------------------------------------------- Class timing : Sun & Wed 8.30 am to 11.15 am Course Objective Organizational Behaviour is the study of human behaviour in organizational settings, their interaction with the organization, and the organization itself. Since an organization is defined as a group of people working together to achieve a common goal, for future managers, who will be working in various organizations – of one form or another, this course will provide great insight as to the complexities involved in the human behaviour in work environment – their perception and roles, team orientation, organizational politics and conflict, motivation, acceptance of change etc, and how the organization reacts to all these. Course Contents / Lecture Topics Topic 1: The Field of Organizational Behaviour * Quest for People-centred Organization & Ethical Conduct * Managing Diversity Topic 2: Organizational Culture * Dynamics of Organizational Culture * Process of Cultural Change * The Socialization Process * Cross Cultural Management Topic 3: Individual Behaviour in Organizations * Self-concept, Personality, Ability & Emotion * Values, Attitude & Job Satisfaction * Social Perception & Attribution Topic 4: Group...
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...CONSENSUAL RELATIONSHIPS AGREEMENT CASE STUDY Christopher R. Faulkner BUS 520 1/22/12 Faulkner 1 INTRODUCTION There are some individuals in the workforce who don’t really have much time to go out a. They tend to spend most of their time at work or at work related functions. Work for young people is more intense than it has ever been. Dating at work would seem to be the most obvious place you would find someone that you feel compatible with. It’s the only place you interact with people who are in the same field as you and probably have many things in common. The problem lies with the management and the policies against consensual relationships in the workplace. They sometimes need to have policies because of situations that occur and disruptions or interference in the worker’s responsibilities. Although most companies don’t have a written policy many people feel that there is an unwritten policy against dating in the workplace, however there is a policy against dating in the workplace for some companies and it is called the consensual relationship agreement. According to the textbook, a CRA is a written contract to protect against employees who are involved in relationships in the workplace. (Hellriegel...
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...| Sustainability management | | | | | * Executive Summary Sustainability is a key concern for the business now-a-days. Firms are now triggering resources and practices towards the sustainable growth of the business. Shell Group, a leading firm in energy industry, is trying to turn their resources for being sustainable in their business practices. For being so, they can follow two approaches such as Carroll’s four part model of CSR and stakeholder analysis. It has become a vital concern for the firms like shell to conduct CSR activities as they have to operate in an environment where they have to be economically viable as well as conforming to the legal laws, rights and obligations of the society. Not only the corporate social responsibility but also the stakeholder’s satisfaction can influence a great deal in the firm’s success. So, the stakeholder’s theory means a lot to the firms. Stakeholders can be internal as well as external. For applying those approaches, shell has to consider several analysis like cost benefit, life cycle analysis, environmental impact analysis, stakeholder matrix , segmentation analysis and so on. Finally, the company will get findings of taking one approaches as per the analysis to implement for being sustainable. * Contents Executive Summary 1 1 Introduction 3 2 For effective management of sustainability, these two approaches can be considered by the Shell Group as prescribed. The approaches are 4 2.1 Carroll’s...
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