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Ethical Insurance

In: Business and Management

Submitted By moosewolf
Words 445
Pages 2
21st Century Insurance
Attn: Tim Fenu – Director, Operations
P.O. Box 15510
Wilmington, DE 19886-9252

May 30, 2013

Dear Tim, Up until last week I’ve been very satisfied with the insurance provided and the people I’ve spoken with at 21st Century. With that being said, let me explain my recent frustration with 21st Century. I received an email on May 24th concerning my policy . When I went to the website, I discovered that my policy had been cancelled. When I looked into it further I found out my debit card was issued a new expiration date back in November 2012. Neither myself, or my wife, ever saw the notices that your company sent that were dated November 1, 2012 and May 1, 2013. We did receive our new insurance cards and other types of paperwork, but not the notices. I went back to my emails and didn’t see anything there either. Then I checked my spam on May 24th and there was an email dated May 12, 2013 concerning my account. I called your customer service and was told that I had to pay a $25 return payment fee, which I had no problem with, but then would have to get a new policy because I couldn’t reinstate my old one. The new quote came back $550 more than my old one for 6 months. To say the least, I was not very happy. Since I was left no other choice I purchased the new policy. If you look at our credit history, we have excellent credit and have paid everything we owe on time. In my business when a customer’s credit card has a problem we call them to find out why. Each time I call your company they ask me to verify my contact information, including my phone number. Why do you ask for my phone number if your not going to use it? In the eyes of your company I was now a deadbeat that didn’t pay his bill and let the insurance lapse. Therefore, I should be treated like I never existed and pay more because I didn’t have insurance for 2 days. My

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