...Analysis and Critique of: “Managed Hearts and Wallets: Ethical Issues in Emotional Influence By and Within Organizations” Molly Wagner November 29, 2012 Business Ethics: PL 311 Tuesday Thursday 12:30-1:45 The ethics of advertising and emotional appeals by businesses grows into a hotter topic as the United States falls deeper into a world completely pervaded by ads. While the pure inescapability of ads and appeals creates enough controversy, emotional aspects add further to the debate. In the past, most companies managed their advertising so that it reached the local people, and informed them that the company carried a product and the use of the product. Their advertising tended to be informational and, in general, inherently true. Now with a worldwide market, companies must employ emotional and associative ads and appeals to create a competitive advantage. Ingrid Smithey Fulmer and Bruce Berry discuss in their article, “Managed Hearts and Wallets: Ethical Issues in Emotional Influence By and Within Organizations,” the emotional appeals by businesses internally to employees and stakeholders, and externally to customers. A critical analysis of Fulmer and Barry’s article points out that, while the issues are many and not wholly backed up, they are logically believable and concisely argued. The article begins by defining important terms such as “mood” and “affect,” and describing the origins of emotion and logic. This provides a nice background to increase...
Words: 2086 - Pages: 9
...In this world, cultural issues within the global organization have ethical and social responsibility in which every organization try to fixed those situations by forming policies, rules and regulation to the organization. Many global organizations prefer to work with multicultural group which people learn different cultures and the way they interact with people. Different cultures have many ways of behavioring and the norm of living. In the US, different cultures are sub-cultures and foreign cultures within the U.S community. This paper will talk about the cultural issues within a global organization which comes from issues arise when groups of people believe another group is wrong in their behavior, ethical and social responsibility issues and also analysis the issues in the global organization. Cross-Cultural Perspective Culture is about the way we human beings definite ourselves for the purpose of uniting with one another, forming a group, determining an individuality and distinctive ourselves as unique. Cultural perspective is sensual in humans, in which we create activities, practices, and symbols that can be easily consumed by our sense. In this entire good example, we still have cultural issues in our global organizations and society. The global organization, have choosing to talk about is “Cross-Cultural solution”. Cultural Issues within Global Organization Cultural issues are define as the dispute in government and society based on differences of culture...
Words: 288 - Pages: 2
...explain the difference between ethics and morality? Provide an example of morality and one of ethics in your explanation. DQ # 2- Select two major ethical theories covered in your readings for Week One. What are the major differences between these two theories? Which one of these theories is most aligned to your personal beliefs? Explain. DQ # 3- What are examples of virtues, values, and moral concepts? How does each of these relate to one another? In what ways are they separate and in what ways are they connected? DQ # 4- In Ch. 6 of Basic Ethics, the author discusses the relationship of religion as it relates to morality and ethics. Using your own personal experiences as a resource, what, if any, relationship exists between religion, morality, and ethics? Explain your answer. Assignment (Individual)- Ethics Essay WEEK 2 DQ # 1- What are potential results if members of a community accept their community’s benefits, such as emergency services or school systems, but decline to contribute to the community beyond paying taxes? Explain. DQ # 2- Provide an example of a socially responsible effort within your community. In what ways does this influence the community? How do these efforts affect the individuals within the community. DQ # 3- Consider the community in which you live. What is your responsibility within your own community? Explain and provide examples of what you consider your responsibilities. DQ # 4- According to Ch. 2 of Basic Ethics, "It is inconsistent...
Words: 989 - Pages: 4
...The Responsibility Project Ethical principles are something that can address any organizations issues. How to use these ethical principles are what we will address in this article. From the website “The Responsibility Project”, we will see how ethical principles are important in any organization, and how they can shape and change them. From the website, we will be reviewing the film “Good Vibrations”. Why are the issues in the film important? Good Vibrations is an animated tale all about a community’s responsibility, and the cost to be complacent. Although the film is more about a community’s responsibility, the issues addressed within the film are the same within organizations and communities just the same. The film showed an entire building of employees who would laugh at helpless individuals who were being injured as they tripped on a loose brick on the outside sidewalk. Finally, an employee opens a window to shout out a warning to an elderly man who was about to encounter the loose brick. The employee then proceeds to place a caution sign near the brick to prevent other people from getting hurt. A person with morals could say that the problem in this film is the laziness or failure of the entire building of people to prevent the accidents from happening. Instead, they find it more amusing to let people be hurt for their own pleasure. Many organizations are faced everyday with the same personality types each day. On the same level, there are people who know this behavior...
Words: 933 - Pages: 4
... Title : Ethical Leadership: The Effect on Employees Author : Atiya Alshammari, Naser N. Almutairi & Shebaib Fahad Thuwaini Year of Publication: February 27th, 2015 Source: International Journal of Business and Management, Vol.10, No.3;2015 The article, Ethical Leadership : The Effect on Employees focuses on the impact of this style of leadership and also its contribution to the performance, efficiency and productivity of employees of an organization that adapts ethical leadership in their business environment. The author believes ethical leadership is the key ingredients in ensuring the success of an organization. In recent years, a few companies has collapsed such as Lehman Brothers as a result of unethical behavior which caused harm to thousands of employees, forced the government to apply new strict regulations as well as losing customers confidence investing in financial industry. Cases like these proves that without ethical leadership, the tendency of negative influences to appear within the employees of the organization will generate trust issues among peers and lack of faith in the leadership of the leaders of the organization which will result in unproductive and inefficiency in the organization. Ethical leadership is defined as the process of influencing people through principles, values and beliefs of something that we believe as the right behavior. The practice of ethical leadership is increasingly popular in every modern organizations nowadays even...
Words: 1200 - Pages: 5
...October 27, 2014 Mario Madrid Organizational Ethics Business policies and practices regarding potentially controversial issues are part of organizational ethics. These ethics are often guided by the law; most business uses ethics in order to be accepted by the public or to have a successful business. Ethical principles can address organizational issues which help the organization to follow good practices within their organization or company. I am part of the Parkland Health & Hospital System organization, and this organization is committed to providing the best possible care to our patients as well as the community we serve. Therefore it is critical to our staff that we provide patient centered patient valued care that is ethical when caring for our patients. The care of our patients along with our business operation it is an important part of how we are looked upon. The main goals of our organization is to adopt a culture of integrity, and accountability with ethical behavior, in order to establish internal controls that will abide by the laws and regulations which will maintain ethical practice within our hospital. Within the healthcare field and especially public health (county hospital) external social pressures has a big influence on the ethics within this organization. As part of public healthcare this organization has to follow strict ethical practices because we are constantly under public scrutiny from external was well as social pressure which has a high influences...
Words: 682 - Pages: 3
...Why are ethical issues a major concern in organization? When it comes to ethics I believe that it starts with ones morals, although morals are based on one beliefs and ethics is based on a code of conduct I believe you don’t have one without the other. So within any organization I believe that their goals is to insure that things are some right by ensure that the companies code of conduct is being consider when needed and applied. In our text on page 23 the authors does a great job of explaining ethics. They “say that ethics involves the study of moral issues and choices. It is concerned with right verse wrong, good verse bad and the many shades of gray in supposedly black and white issues.” Moral and ethical issues are in every one life on a daily bases, whether they are on the job or in their personal life. ((KInicki & Kreitner, 2009) I feel that it’s very important that a manager makes the right decision within an organization. If unethical behavior or code of conduct is present within an organization employees may feel that behavior is welcome and awarded. Subordinated would than lose respect for upper management within the organization. What individual influences impact ethical behavior? In our text the author teaches about the model of individual ethical behaviors and how a person has a unique set of personality characteristics, values, moral principles, history of reinforcement, and gender; meaning that people whom feel that they have higher morals tend to...
Words: 712 - Pages: 3
...Ethical Breaches ACC 557 Name Date Instructor Introduction In recent years, accounting ethical breaches has emerged as a major problem for most of the organizations. With growth of businesses, the number of accounting ethical breaches has also increased in organizations. Accounting ethical breaches may be defined as the misappropriation and misconduct of financial data by the auditors and accountants of the company (Duska & Ragatz, 2011). The accounting ethical breaches not only affect the organization, but also the stakeholders involved with the organization. The paper will discuss the accounting ethical breach in Enron. The paper will also discuss the ethical issues, accounting ethical breaches and the recommendations to prevent such breaches. Ethical Behavior in Current Business and Regulatory Environment With increasing number of corporate ethical breaches, the role of ethical behavior has increased in organizations. The organizations are more supportive to ethical behavior ensuring risk, compliance and governance culture within organization. As a part of this culture, effective communication around ethical practices has been followed by the organization. Since ethical breaches are mainly done for the sake of money, rewarding and ethical practices has effectively helped organizations to minimize the ethical breaches (Ferrell & Fraedrich, 2009). At the same time, ethical breaches have not only affected the image of the company, but are also responsible for...
Words: 1393 - Pages: 6
...Legal and Ethical Issues Italia Espinoza, Anthony Hill, Erik St. George, David Rojas, Janet Sanchez ETH/ 316 August 17, 2015 Leonard Knight Legal and Ethical Issues Having to deal with legal and ethical issues in a business can become difficult if the correct procedures are not followed. Knowing the difference and the importance of how these issues can impact a business and or an organization is a good approach when trying to make a business grow. Taking into consideration the minimal details in which a company can avoid any issues that can make their business fall back from growing and becoming successful, can be beneficial in the long run. Throughout the context, there will be some examples of what ethical and legal issues are and the impact they can cause an organization. What are ethical issues? Ethical issues are problems, situations or opportunities requiring an individual to choose among actions that may be evaluated as right or wrong, ethical or unethical. Ethical issues are sometimes caused due to conflict which could include personal or business. Some of the questions that arise would be “is it ethical to sell products that are legal, but are known to harm those who use them?” Defining ethics is norms of conduct that distinguish between acceptable and unacceptable behavior. Ethical issues goes beyond personal or business matters. It depends on the person or business to decide. In business ethics there are a set of attitudes, morals and rules of behavior...
Words: 1359 - Pages: 6
...Effective Powers Of the five powers, the establishment of an ethical climate calls for much debate. However given the current climate of Paradigm Toys, that being one of coercive power; the use of referent power is likely going to be the most effective in changing ethical climates. The current climate of coercive power, is displayed through the employees being fearful of the loss of jobs if quota’s are not met- which often causes defective products to be produced. This defective product issue has been seen in a large number of recalls within the past three years. To combat this current ethical culture of ensuring quotas are met but failing to produce a quality product, developing a culture of referent power should be implemented. Referent power is a good tool to utilize to ensure the previous power structure- either coercive power or reward power gone wrong. “Referent power is sometimes thought of as charisma, charm, admiration, or appeal. Referent power comes from one person liking and respecting another, and strongly identifying with that person in some way” (Referent Power, 2014). Implementation of referent power will take time in that development of trust in management from employees will not be an easy task. Likely a change in management or significant leadership training would be most helpful to implement this type of power within Paradigm Toys. In essence, the concept of referent power would be to ensure that employees respect and trust their leadership structure...
Words: 3959 - Pages: 16
...one ought to do. Though many people disagree about the definition of right and wrong all the time it has been significant to education and business practices to consider what the concept of ethical behavior actually entails. Business ethics is the written and unwritten rules, standards and policies that businesses deal and govern the actions that occur daily within the organization, the world and the interactions between the company and the customer. There are a variety of ethical issues that are apparent within various organizations today. These issues constitute the study surrounding ethics that helps businesses keep their organizations from falling through the cracks of unethical behavior that may have been or may be popular amongst certain groups in the business workforce. Among these ethical issues falls within the idea that specifically organizations that have a diverse workforce and how they have become the conflict of interest. Conflict of interest occurs whenever an employee’s obligation or responsibility to the company is compromised by his or her interest or commitments that are not disclosed. One specific form of conflict of interest may be the concept of nepotism. For example this may involve instances such as an employee’s significant other working for an organization that may be an...
Words: 883 - Pages: 4
...Current Moral and Ethical Issues Organizations face a variety of unique issues; a company is defined by how the issues are resolved, not by the issues themselves. A company’s survival will depend upon the constant upkeep of training current employees to be the best fit for the organization while upholding the company’s code of conduct to fit the current times. When a company invests in the people and the environment the return is greater profit and a stronger sense of belonging in the community. Customer and employee loyalty are what can pull any organization through the tough current economic downturn. Current ethical issues faced by West Coast Grape Growers involve environmental concerns involving but not limited to using pesticides that can drain into the water systems, what type of pest control that can be used, and amount of water used to maintain vineyards quality. Other ethical concerns faced involve a communication barrier with non-English workers, hiring legal or illegal workers to increases or decrease profit, and types of contracts to set up with potential customers to sell to public or wineries only. Another ethical and moral concern is the current state of the economy and how much companies will be purchasing grapes when consumers aren’t purchasing at the same rate as before. Many solutions are available for each of the ethical issues faced by the company. First the company needs to decide how they want their organization to be publicly viewed. When determining...
Words: 1556 - Pages: 7
...Administrative ethical issues occur in health care today such as patient privacy, confidentiality or HIPAA. It is best to resolve this type of issue because patient privacy in health care is very important. These policies are designed to protect the rights of patients by making sure personal information of the patient is not disclosed in any way. Protecting a patient’s privacy by way of disclosing personal information and is not to be released without personal formal consent. Also, of employees discussing patient information on the job to people with no knowledge of the patient or even off the job. Many health care organizations enforce privacy policies such as HIPAA and confidentiality although all employees do not abide by such policies. It is being found that more frequently that people from these health care organizations are breaking these policies and their must be changes to provide patients with protection. Administrative ethical issues of the HIPAA Policy within health care organizations must make necessary changes to appropriately protect the rights of patients. The issue at hand is that of health care organizations properly protecting the rights of their patients. The article that will be discussed in this paper is that of OCR issues proposed Modifications to HIPAA Privacy and Security settings (Frank Irving, 2004). The population that is affected by it most has been impacted by such ethical issues brought upon by employees of health care organizations. The population...
Words: 1153 - Pages: 5
...Ethical Issues Ethical Issues - Why are ethical issues a major concern in organizations? What individual influences impact ethical behavior? How can organizations influence ethical behavior in employees? Use a recent article from the Wall Street Journal, or other reputable publication, for an example of ethical issues being addressed by a corporation today. Ethics is a major concern and plays a significant part of the US society it is a crucial part in the world of business. The Unique characterization of ethics all though it is part of law ethical behavior comes down to what is right and what is wrong ethically. This paper will look at ethical behavior within an organization. It will look at what is right and what is wrong ethically and moreover how it affects society within an organization. It will reflect on some history of ethics to describe and discuss ethical behavior. Ethical behavior can have an enormous impact either positive or negative, ethically, financially, and emotionally to the people who make up the organization. We will look at why is ethical behavior a major concern within an organization. It will look at the individual influences impact of ethical behavior. Finally, how an organization influences ethical behavior in employees. Ethics is a term that has existed in years before (BC) and continues to exist today. Ethics is philosophical moral treatment of the moral order. According to Socrates the ultimate object of human activity is happiness and...
Words: 1526 - Pages: 7
...para. 1). Ethics in the workplace is important to help keep structure, to make sure that the organization runs efficiently and stays profitable. Each organization makes its ethics known immediately when hiring an individual, or during the interview. In this paper, we will talk about ethics and its outcomes during a change plan, and most important how the employees change behavior during the changing process. Ethical culture is something that is over looked while implementing a change even through the organization has a conduct of ethics and conduct manuals. With technology changing in the business sector, often morals and ethics is the last thing senior management and supervisors have a habit of overlooking. When the organization changes, the whole thing, including the ethical culture of the organization. Surprisingly if the organizational culture change, the workplace ethics will change also. Ethics and Change Throughout the early stages of change, there will always be resistance to new changes. One apparent motive of resistance to change is because of the organization ethical culture. Upper management and supervisors are also subject to resistance of change. Addressing ethical issues during a change can prevent the misuse or abuse of ethical behaviors (Palmer, Dunford, & Akin, 2006, Pg. 151-152). Ethical behavior with respect to the employees will help the organization build a stronger company. It is the...
Words: 1037 - Pages: 5
