...Technology: 1) In the past years Oxfam has been conducting its impact evaluation, to understand whether its work is actually helping the poor or the needy. Previously Oxfam relied on paper based data collection method which lead to redundancy and many other problems. Then Oxfam started conducting digital surveys by using computer assisted personal interview (CAPI), which helped reduce their paper work and errors. This also involved the enumerators to use the hand held devices such as tablets or smart phones so they can record the responses while they were conducting interviews. Then they used to and are operating in fragile areas where babies born in conflict zones used to die so they developed a portable inflatable incubator for babies where there were no hospitals. Then when Ebola struck in west Africa it was another highlight for Oxfam with the help of clear maps with real time data helped many NGO’s to react quickly and with Vodafone’s backpack technology to provide communication made it even easier to discover and react on areas where there are people in need. So in the past decade technology has played a vital role in helping Oxfam and many NGO’s in making their working easier, efficient and effective. 2) Oxfam is basically a service organization which is helping the poor and the needy all around the world, but they also offer some products like T-shirts and caps online through which they earn money and donate it to the poor. But our main concern that i will talk...
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...MMPBL/550 October 29, 2011 Lois Whittaker Sherman Computer Repair New Direction When it comes to making changes to a business there are risks that need to be taken. Some of those risks will affect the stakeholders. More and more companies are going through changes to help move them in the right direction. As companies are going through these types of changes to help move the organization forward they are trying to be proactive to ensure they are staying ahead of the competitions. Companies that are not participating in change are slower to react and could leave the business setup for failure. As for the organization, Sherman Computer Repair, there is a need to plan for a new direction. When planning for the new direction there should be steps to ensure the plan is working the way it has been set out to do. When an organization is going through an organizational design change there will be some barriers. During that process there will need to be an evaluation of the organizations external environment of their strengths and their weaknesses. This evaluation will help the company get an assessment of Sherman Computer Repair current skills sets and talent level that will need to be changed to help the company move forward. Sherman Computer Repair Organizational Design The current state of Sherman Computer Repair is that the company has three locations in where their customer can bring their computer hardware in for repairs, inside the three locations they are staffed...
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...Formal Evaluation Model June 30, 2016 CJA 385 Formal Evaluation Model Policy making in criminal justice can be broken down into two main focal points; monitoring and evaluation. During the monitoring phase, this is where factual information about policy goals are monitored. During the evaluation phase, this is where the question arises; did the monitoring phase address the potential outcome of the intended objective? In criminal justice, the formal evaluation model would benefit these types of policies. This paper will summarize the formal evaluation model and explain why it is the most effective evaluation process in criminal justice. This paper will also look at a policy involved with criminal justice and provide reasoning why the formal evaluation process is more practical than the pseudoevaluation and decision-theoretic evaluation. According to Willam Dunn (2012), Formal evaluation is an approach that uses descriptive methods to produce reliable and valid information about policy outcomes but evaluates such outcomes on the basis of policy-program objectives that have been formally announced by policy makers and program administrators. During this type of evaluation the goals and objectives are measurable values, meaning they contain specific and realistic information gathered during the monitoring phase. In criminal justice the formal evaluation process is vital because the effectiveness and efficiency of policy outcomes are defined by legislation, various...
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...conduct of training and evaluations (Gómez, Balkin, & Cardy, 2012, p. 278). Training and assessment in the health care industry involves skills training, peer training, customer service training, creative training, crisis training and literacy training (Gómez, Balkin, & Cardy, 2012, p. 269). Employees in the health care industry require training and assessments on a daily basis to ensure they are properly functioning in a position. Training in the health care industry is essential for patients to receive excellent health care services and for the organization to be successful. Training helps staff members to provide a variety of care throughout different types of health care organizations, such as urgent care centers and neighborhood medical clinics (Mayhew, 2014). The overall process of training in the health care industry is to provide employees with specific skills needed to perform effectively in a position (Gómez, Balkin, & Cardy, 2012, p. 258). Importance of Training and Education in a Health Care Setting Training and education is important in a health care setting because it helps health care providers to protect and provide patients with proper health care services, which helps staff members to avoid making medical mistakes and helps the organization avoid any legal issues. Training also helps with proper diagnoses and treatment plans for patients, as well as insurance payments and other organizational costs. Training and education helps staff members to perform...
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... 1. Introduction- a The purpose of this survey is to gain a prospective view on what goes on inside a alcohol anonymous program and the benefits and experiences people gain from it. I also want to see how the community gets involved with people who have alcohol problems and the actions taken by the community to get help for these people. b The epidemiology of the program i surveyed is to study; the patterns that go on for people with alcohol related problems, the causes of these patterns and the problem itself, and the effects this problem has on the person and people related to that person. c. The intent of this survey is to collect all the necessary information need by someone with alcohol related problems therefore allowing them to access this information and receive help. II. About the organization: St Joseph's Gift Of Life Walk in or Phone St. Joseph's Chruch Rev. Jon Murry 208 South Main St. Attleboro Ma 508-226-1115 III. About the Program A.The program takes in people from the community with alcohol abuse problems to try and help cope with these...
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...EMPLOYEE EVALUATION The company given in the example uses an annual rating scale evaluation method that appears to be primarily based on interpersonal relationships with co-workers as well as overall personality and attitude. There are 3 knows evaluation categories on the company’s current evaluation form: friendliness, neatness, and attitude. Friendliness This evaluation criteria focuses on the interpersonal relationships of the employee as he relates to his fellow co-workers including peers and supervisor(s). However, because of the employee’s personality differences, the employee receives a lower rating. The ability to have an accord with fellow co-workers is an important part of an employee review, especially if his ability to work with others negatively affects his or their output. However, interpersonal relationships in general should not be the primary focus of the review. The ability or desire of the employee to interact with other employees is not a valid representation of his work ethic or work product and is not indicative of the employee’s ability to help the company accomplish its ultimate mission and goals. Neatness The second item on the manager’s evaluation form is “Neatness.” The manager concludes that the employee’s neatness with relationship to his office space is only slightly better than a disaster area so, again, he gives the employee a low score. However, no mention is made of the employee’s work product. The manager needs...
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...satisfaction of services received. The study hypothesized that at least 80 percent of the clients surveyed would report satisfaction with the services they received from the Associated Catholic Charities of the Diocese of Galveston-Houston (ACC). The study also hypothesized that there would be no significant differences between gender and reported satisfaction. It was further hypothesized that there would be no significant differences between ethnicity and reported satisfaction. Moreover, it was hypothesized that there would be a positive correlation between age and reported satisfaction scores. A ten question three point Likert scale instrument to survey clients satisfaction with convenience, timeliness, language, treatment, and overall help received by worker, program, and agency. Data was collected through telephone and written survey format on an immediate feedback or mail-out basis. The results indicated that 89 percent of the clients surveyed were satisfied with the services they received from ACC. Furthermore, the results indicated there was a difference in the satisfaction levels of men and women with women reporting more satisfaction with services. There was no significant difference across ethnicity. Further analysis demonstrated a significant difference between Caucasians and minorities in relation to their reported satisfaction with Caucasians reporting more satisfaction. Overall, the study...
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...interactional justice Pachsiry Chompukum Chulalongkorn University Abstract Businesses are facing up to high competitive pressure, especially banking industry. After 1997 crisis, banking industry meet more challenges from new financial landscape. Aiming to improve organizational performance, they have been adopting management tools, namely performance management. To enhance impacts of performance management, it is important to understand employees’ perceived performance management effective since the process requires high involvement and commitment from employees. Data were collected from 476 employees in the four largest banks in Thailand. Results from structural equations analyses support hypothesized model that attitudes towards performance evaluation directly relate to perceived performance management effectiveness and interactional justice mediates the coaching- perceived performance management effectiveness. Discussion, limitation and future research are included. Keywords: Banking industry in Thailand, Banking industry and performance management, Effectiveness and performance management, Interactional justice, Performance Management. . This research was supported by Chulalongkorn University Centenary Academic Development Project. Performance management, Page 1 Journal of International Business and Cultural Studies INTRODUCTION The increasingly competitive environment of the 1980s, which continued throughout the recessionary 1990s still remains a dominant factor today...
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...The Working Agreement Kathi Chambliss Course/322 August 1,2011 Connie Giles The working agreement has four parts, the assessment, goal setting, contacting, and evaluation. Not only will this paper explain each of these parts it will also apply them to a hypothetical situation known as Freydia. Even though Freydia is a 27, year that has been hooked on crack cocaine for 4 years, her children have been taken from her by Child Protective Services and placed in her mother’s custody, she is in a drug program and wants to get her children back. The purpose of the assessment is to answer some basic questions. Why was Freydia referred and why is she presented for help. In this case Freydia needs help with her drug addiction. This will also answer the “who” part of the question. Next one has to decide what information needs to be gathered from Freydia. How should this information be gathered and what methods would be used to gather the information. Where should the assessment take place, and when will the contract and the plan begin? The family is also assessed to determine how the unit as a whole functions. In the case of Freydia, knowing the family structures will be important because her two children will be placed in her mother’s care. There are many principles regarding a good assessment. First one should consider the relationship between the client and the clinician starts at the first meeting however things change as the relationship continues. Next the clinician...
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...essay will outline the general functions of the Food and Bar Management and Front Office Supervisor. It will focus on the performance management systems, discuss the advantage and disadvantage of two different job evaluations, compare and contrast compensation plans, and explain the importance of providing employee benefits plans. Each area is unique to this company and its success. Describe the general function of performance management systems. If your assigned company does not use a performance management system, would you recommend it use one? LISA Overall the success of our company in general is due to our commitment and dedication given to our employees. The company strives to ensure that every employee is given an equal opportunity, and it is our duty to embrace each employee to the fullness of their potential. The company accomplishes this task by the use of performance management systems. Performance management systems are used to sustaining and measuring an employee’s performance. These methods are the key to an organization success because an organization can assess individuals' performance and reward them appropriately. To do this successfully an organization needs to have a system that manages performance: not just for reward purposes but also to help establish what people should do to grow, and the skills they will require to achieve this (Edward Lawler, 2010). A successful performance management system includes compensation plans, and employee benefits. In...
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...Discuss the factors influencing the emergence of the curriculum, models of curriculum design and the implication of curriculum evaluation. 1.1 Concept of curriculum There is no single definition of the curriculum .The most common definition of curriculum that most teachers give is that it is a syllabus or a program of study but this is an erroneous definition. For Taba (1962), it is a ‘plan for learning’, while Lawton describes the curriculum as “a selection from the culture of a society” (Lawton, 1975, p6). It has also been described as “a social and political construct that changes over time in response to a range of factors and influences” (Mc Cullock, 1992, p9). Hence, the term curriculum means different things for different people. While it is obvious that the curriculum is not neutral, its content and how it is transmitted depends on the kinds of interaction between curriculum developers, teachers and students. Stated differently, curricula emerges depending on the various ways curriculum developers, teachers and students interact with each other. In this essay, I will outline the internal and external factors that shape the interaction between the official curriculum, what is taught in secondary schools and learning that takes place in classrooms. Internal factors include the influences of philosophy, psychology and sociology, whereas external factors include the social, economic and political aspects that shape curriculum design. Two curriculum models, namely the rational...
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...classroom in relation to the diverse perspectives of participants in this case Problem What are the good basis and underpinnings in order to effectively evaluate a teacher’s instructional management strategy in the classroom? Areas of Consideration Classroom management is vital to achieving positive educational outcomes. Organization and behavior management in the classroom provide students with structure, which promotes learning. On the other hand, evaluating teacher classroom performance is an integral part of school supervision and contributes to the on-going mission of the educational institution. Teacher evaluations, when properly facilitated, function as professional measurement that encourage excellence, offer praise for good methodologies and strategies, and highlight areas that need upgrading. If conducted properly, teachers should view evaluations as necessary addition to daily instructional routine with an end result focused on collaborative means to teach more effectively. In this case, an evaluator questions a classroom teacher’s instructional management strategies when she applies for a permanent teaching credential. This issue reveals the underpinnings of tensions between the teacher and the evaluator in this case, noting conflicts that expose the helplessness of a new teacher, who is experiencing isolation in her early years of teaching. The key issues here are the teaching strategies, relationship with students and colleagues, new teacher support and...
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...Program Planning and Evaluation Paper Axia College Program Planning and Evaluation Paper The Santa Rosa Philharmonic Youth Symphony (SRPYS) is an organization which supports young people who love music, encourages quality musicianship, and advanced leadership skills through their program. Local elementary and middle schools have had to cut the music programs from their curriculum; parents, students, and community members are concerned that this lack of support from the education community will discourage talented individuals. SRPYS is an organization which has developed plans to educate and advance the skills of young musicians. Their program planning and evaluation techniques are established, but always open to change as the students and musical tastes vary from year to year. Program planning and evaluation are two different processes in any human services agency, but are related to each other in many ways. Program planning is a process through activities or interventions which address and facilitate changes in a specific problem or problems. (Terao & Yuen, 2003) Through this planning, new programs can be implemented which can more appropriately address the problem or add new aspects to an existing program. Program evaluation provides information about how well a program is meeting the needs of its clientele, staff, the community, and its mission. Ongoing assessments allow for changes which need to be made as participants change, needs change, or there are better ways...
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...6, 2014 Performance management systems are an evaluation, appraisal, feedback, or measurement tool utilized within an organization to assess employee and company performance (Mello, 2015, p. 438). It is also the most efficient method utilized by an organization to get employees involved in improving organizational efficiency in the accomplishment of the goals set by the company. This process includes planning, monitoring, developing, rating, and rewarding employees for achievement of set goals. With that in mind, Oberoi, and Rajgarhia (2013), states “an effective performance management system starts with a thorough goal-setting process, followed by regular feedback and reviews or appraisals” (para. 1). Performance management systems are currently utilized as a technique to help employees identify individual developmental wants and needs; it also promotes teamwork and collaboration to improve communication among coworkers. So do performance management systems measure the right things; research shows that many performance management systems fail to achieve what they are set up to do because of complexity in the organization or with the amount of information or details. Performance management systems will only work if management and executives are onboard and committed to providing employee feedback (Cokins, 2009). I believe that performance management systems evaluate the right things; their overall goal is to help employees understand what their employee considers acceptable...
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...THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT A Thesis Proposal Presented to the Faculty of the Graduate School Philippine Christian University Dasmariñas, Cavite In Partial Fulfillment Of the Requirements for the Degree in Masters In Business Administration MOJICA, KRISHA MAY S. March 2015 APPROVAL SHEET The thesis entitled “THE EFFECTS OF FRONTLINERS SERVICE ORIENTATION BEHAVIOURS OF THE DEPARTMENT OF TRADE AND INDUSTRY CAVITE ON CUSTOMERS’ SERVICE EVALUATION: AN ASSESSMENT” is prepared and submitted by Mojica, Krisha May S. in partial fulfillment of the requirements for the degree of Master of Business Administration who has been examines and recommended for Oral examination. ___________________ ___________________ Date O’Land C. Nwoke Adviser PANEL OF EXAMINERS Approved by the Committee on Oral Examination with a grade of _________________. ___________________ Chairman ___________________ _________________ Member Member Comprehensive Examination Grade __________ Date Taken _____________ Accepted and approved as partial fulfillment of the requirements for the degree in Master in Business Administration (MBA). __________________ _________________________ Date Dr. Teresita C. Arnaldo Dean, Graduate School ...
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