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Evaluation of Selling Action

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Submitted By ewentzn
Words 3897
Pages 16
a) Situation Brief
In this project, I was assigned to spend some time with a salesperson to observe and evaluate that individual salesperson’s selling skills and technique. Coincidentally, I intended to purchase a personal laptop for doing the school assignments. Therefore, on 19 January 2016, at around 2pm, my friend and I had visited Challenger, an IT retail outlet to pick a budget laptop for myself.
Challenger is located at Jurong West Central 3 #B1-94/95/95 Jurong Point Shopping Central. Challenger is a dynamic regional IT retailer in Singapore, which it is well known for their strong brand name, attractive ValueClub member privileges and strong product partnerships with major global brands such as Apple, Samsung, Canon, Hewlett Packard (HP), Lenovo, Asus and Challenger’s very own private label, Valore.
There are variety of technology gadgets displayed nearby the entrance of the store. These items are typically expensive and may require assistance from the sales representatives.

b) Selling Principles

* The existence of personal selling
Personal selling is an important element of promotion mix and an effective promotional tool. Indeed, it is the oldest and the most popular method of selling goods and services. Challenger is using personal selling as one of their promotional tools. Selling process at Challenger outlet is often very “technical” in nature as they are mainly selling electronic items which has specialised aspects. The staffs are encouraged to actively promote their electronic products, such as cameras, mobile phones, printers and computers. For customers who purchase IT accessories, the staff will only provide minor assistance upon requested.
One of the reasons personal selling exists in this IT retail outlet is because the acts of selecting an electronic product are not routine occurrences. The electronic products are classified

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