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Examining Emotions, Attitudes, and Job Satisfaction


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Case Study 1: Examining Emotions, Attitudes, and Job Satisfaction

Leadership and Organizational Behavior (BUS 520)
Dr. Antoinette Bridges

KB Gause
January 26, 2015

Case Study 1: Examining Emotions, Attitudes, and Job Satisfaction When grocery stores come to mind, we often tend to think of the typical family-friendly environments we’re accustomed to—like our local Publix or Food Lion supermarkets. They are generally set up the same way, they offer almost all the same products, and they’re management operates in almost the same or very similar fashions. The employees are usually pleasant and friendly, their hours of operation are about the same, and most local supermarkets tend to sell products grown or manufactured locally. So what sets these regular supermarkets apart from one another? Aside from price differences and a few differing product offerings from store to store, there aren’t very many differences. This is where stores like Whole Foods and Trader Joe’s come in and break the “boring” grocery store mold. Unlike other chain supermarkets and grocery stores, Whole Foods and Trader Joe’s are specialty foods stores. They offer a variety of the freshest foods and ingredients grown both locally and from around the world. These stores are also very popular for their sustainability efforts that range from the organic products they sell to the paper bags they use when bagging customers’ purchases. These companies are also very well known for not only satisfying their customers, but they pride themselves in how they treat their employees. Although both of these stores have become more popular over the years and have generated considerable profits, Trader Joe’s has made its way to the top of the best grocery stores list and its loyal customer base is continuing to expand. In a 2014 survey of more than 27,000 Consumer Reports subscribers, Trader Joe’s

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