Premium Essay

Examples Of Internship Activities

Submitted By
Words 1121
Pages 5
3 Internship activities

3.1 Activities Performed in the Organization
In FH I worked in different departments i.e. Customer Services, Customer Care and Complaints, Corporate Communication,Value House, Collection and Recovery, Branch Operation, Credit Administration and Corporate & Commercial Finance. As a service oriented company the main responsibilities were to provide high quality services to the customers promptly on their request. I was mainly given the tasks of service related issues under the supervision of the respective head of department. During my period with FH I helped the institution by sharing the workload of the relevant employees. The working surrounding was very pleasant to work in with friendly personal which made …show more content…
For this action we need to verify if the customer is a defaulter and deliver his request to risk management department.
• Waiver request : a customer will needs to fill a form to request removal for certain fees like late payment , over limit fees and credit shield insurance

Customer Care and Complaints
This Department is responsible for quality check performance of the call center and customer service departments. Customer Care and Complaints receive complaints and resolve problems to seek the customer’s satisfaction and happiness with the company’s services.
In this department I assisted in listening to the calls received by the call center and customer service team and in rating the agents’ performance based in their greeting, their accurate solution and information and their soft skills. We conducted surveys to attest the satisfaction of our clients. And the most important task I performed in this department was receiving complaints from clients and trying to find the best solution for the problem by reviewing the history files and contacting the concerned department.
Types of complaints that we received:
• Inaccurate information made by front …show more content…
I worked on contacting merchants and collecting invoices, find suitable locations, review the event staff profiles, and organize certain activities that were to be performed. I also assisted in preparing the campaigns by posting on the company’s social media accounts, updating the website. I also translated articles from Arabic to English and vice versa

Collection and Recovery
This department is mostly responsible for collecting money from

Similar Documents

Premium Essay

Ajhjshhhlsh Vas

...REPORT OF INTERNSHIP ACTIVITIES Revised October 2009 Master of Science in Counseling Psychology Frostburg State University Frostburg, Maryland 21532-1099 http://www.frostburg.edu/dept/psyc/graduate/intern.htm (click on Guidelines for Writing the Internship Activities Report) Guidelines For Writing the Report of Internship Activities 2 Table of Contents What You Should Know Before You Start Your Paper…………………………………………… (including what is done with your paper, how to submit your final paper AND who needs to read your paper before it is finalized) Sample Title Page………………………………………………………………………………….. Sample Internship Paper Release Form……………………………………………………………. Sample Table of Contents…………………………………………………………………………. Summary of Internship Experiences………………………………………………………………. Case Summaries…………………………………………………….…………………………....... Self-Evaluation…………………………………………………………………………………...... Evaluation of the M.S. in Counseling Psychology Program………………………………………. Individual Case Summary Format…………………………………………………………………. Family Case Summary Format…………………………………………………………………….. Group Case Summary Format………………………………………………….………………….. Group Case Summary (Process)………………….………………………………………... Group Case Summary (Psycho-educational)……………………….………………............ Group Case Summary (Support/Self-Help Group)………………………………………… Couples Case Summary Format……………………………………………………........................ 3 4 5 6 7 7 8 8 9 12 13 13 14 15 16 Guidelines For Writing the Report of Internship Activities 3 ...

Words: 4473 - Pages: 18

Premium Essay

Internship

...GUIDELINES FOR WRITING THE REPORT OF INTERNSHIP ACTIVITIES Revised February 2013 Master of Science in Counseling Psychology Frostburg State University Frostburg, Maryland 21532-1099 http://www.frostburg.edu/dept/psyc/graduate/intern.htm (click on Guidelines for Writing the Internship Activities Report) Guidelines For Writing the Report of Internship Activities 2 Table of Contents What You Should Know Before You Start Your Paper…………………………………………… (including what is done with your paper, how to submit your final paper AND who needs to read your paper before it is finalized) 3 Sample Title Page………………………………………………………………………………….. 4 Sample Internship Paper Release Form……………………………………………………………. 5 Sample Table of Contents…………………………………………………………………………. 6 Summary of Internship Experiences………………………………………………………………. 7 Case Summaries…………………………………………………….…………………………....... 7 Self-Evaluation…………………………………………………………………………………...... 8 Evaluation of the M.S. in Counseling Psychology Program………………………………………. 8 Case Summary Format………………………………………………………………………….…. 8 Guidelines For Writing the Report of Internship Activities 3 WHAT YOU SHOULD KNOW BEFORE YOU START YOUR PAPER Over the years the Guidelines for Writing the Report of Internship Activities has changed, thus you need to be careful to follow the format in THIS CURRENT GUIDELINE instead of relying on the format of previous students’ final papers. The aim of your...

Words: 2790 - Pages: 12

Premium Essay

Internship Report

...BONITA REG NO: S1324/1003 Internship report submitted to The faculty of business and administration in partial fulfillment for the Award of a bachelor’s degree in project planning and entrepreneurship April 2015 Agency supervisor NAME…………………………….. SIGNATURE…………………….. DECLARATION I kemihingiro Bonita declare that this internship report is my original work and has never been submitted to any institution for any award of a Bachelors’ Degree in Project planning and entrepreneurship Signed …………………………. Date ………………………… APPROVAL This is to certify that this internship report by kemihingiro Bonita has been carried out at mukono district local government He has been under my supervision and the internship report is now ready for submission to the faculty of Business studies at Uganda Christian University. Name ……………………………… Signature …………………………… Date……………………………. DEDICATION I dedicate this piece of work to my grandfathers, Brothers, Sisters and Friends for the continued support and encouragement both financially and academically throughout my course of study. ACKNOWLEDGEMENT Like any other report, is not well presented by the name of a single author, rather its contents reflect the contribution from various sources without anyone of which the report would certainly have been much more difficult and of a lesser quality. I thank the Almighty God for making it possible for me to accomplish this internship report. Special thanks for...

Words: 2955 - Pages: 12

Premium Essay

Internship Report Format

...Internship/Employment Report Format Note: The purpose of your internship is to provide you an opportunity to practice various engineering principles in the real world. In addition, it should provide you with an understanding of how technology-based organizations operate. Please follow the format below in writing your Internship or Employment Report. Your report should demonstrate what you learned and accomplished during your internship. Typical length of an internship report is approximately 10 pages. Remember, you receive the equivalent of 6 credits for your internship. This report should illustrate that the internship was commensurate with this level of effort and learning. (Delete this page for final report) (Cover page) Internship/Employment 2003-2004 Internship/Employment Report Master of Engineering Management Program Name: Telephone: e-mail: Duke University Mailing Address: Company Name: Main Telephone Number: Mailing Address: Supervisor: Telephone Number: Start Date for Internship: End Date for Internship: Report Date: Internship/Employment Report (continued) 2003 SUMMER INTERNSHIP/EMPLOYMENT REPORT Abstract (less than one page) Describe where your internship was carried out (company, department, location, etc.). Summarize your internship goals, activities, and accomplishments. In addition, describe the key learnings you took away from your internship...

Words: 502 - Pages: 3

Premium Essay

Marketing and Management of Petro Aviation Bangladesh

...I have completed my 4th year and therefore I have to conduct a 3 month internship. The reason I choose to do my internship in tour operating organization is because I wanted to benefit from the experience. I wanted to do my internship in a tour operating company to experience the tour operating business world and to learning, improve and develop new sets of skills. One of my main goals is to improve my management and marketing skill. This is why I choose to follow my internship in petro aviation; to learn and develop new sets of skills and to experience working with tour operators. In this internship report I will describe my experiences during my internship period. The internship report contains an overview of the internship company and the activities, tasks and projects that I have worked on during my internship. Writing this report, I also will describe and reflect my learning objects and personal goals that I have set during my internship period. For this opportunity, I thank: Hasan shahid, who is the CEO of petro aviation and my job coach. I want to thank him for giving me the opportunity to follow my internship at his company. He had the kindness to accept me in her company and guide me through my internship with advice, feedback and tips despite his busy schedule. Taklima sayeda, who is my university’s internship supervisor. She helped and coached me during my internship by giving me feedback and tips on how to handle and approach situations...

Words: 11246 - Pages: 45

Free Essay

Media

...Suggested Format for the Internship Report This document is intended as a guide for students to follow when preparing their internship reports. Submit the report to the course instructor (J. Flores or D. Wallace) after completing the internship activity: 1) Title Page 2) Table of Contents • Include an entry each main section as identified below (Introduction, Responsibilities, Major Projects, etc. • Provide an entry for each appendix, i.e., Appendix 1: Internship Proposal, Appendix 2: Documentation of Work Hours, etc.) 3) Introduction • Provide background information on the Company (paragraph). 4) Responsibilities • This should be a generalized description of Internship responsibilities (a couple of paragraphs at most). • Include a statement of the number of hours worked, with supporting documents in the Appendix. 5) Major Projects • Write summary descriptions for each major project, report, employee communication, or training packages developed (about a paragraph summarizing each) • Heading Examples: o Cyanide air sampling project o MSDS Inventory o Lead abatement project o Respiratory Protection Training o Compressor House Noise Survey o Acid tank ventilation project o Ergo Hazard evaluations • Provide examples of your work in an appendix (see below) 6) Internship Summary • Include pros and cons of your experience 7) Appendices • Include documents supporting the report, such as: o Internship Proposal o Documentation of Work Hours  A...

Words: 311 - Pages: 2

Premium Essay

Recreation Therapy Experience

...The coursework at the University of Iowa prepared me sufficiently for my internship as well as entering into my future occupation. All of the coursework has been relevant to my experience in my internship thus far. I have utilized assessment skills that I was taught and have put those in to practice. In the recreation leadership class, we learned how to properly conduct an interview. This has been helpful in administering assessments. In the hospital, we use the APIE process almost every day. When planning activities, the flow theory is always something that I keep in mind and have found helpful. I want the activities that I plan to be enjoyable for the patients, not too hard, and not too easy. While working with the geriatric psych population,...

Words: 1088 - Pages: 5

Premium Essay

Internship Report

...Internship Report July-August 2015 At LLP “Қазақстан Zaman” Student: Assel Nakypbekova Course: 4 Department :Accounting and audit Supervisor from SDU : Tleubayev Alisher Practical supervisor :Isayeva Aiman (Chief accountant of “Қазақстан Zaman”) Contents 1.Introduction 2. Description of the internship 2.1 The description of the organization“Қазақстан Zaman 2.2 Internship activities 3. Reflection on the internship 4. Conclusion Introduction This report is a short description of my two month internship. The internship was carried out within the organization “Қазақстан Zaman” in 2015. This internship report contains my activities that I have contributed to achieve a number of my stated goals. In the following chapter a description of the organization “Қазақстан Zaman” and the activities is given. After this a reflection on my functioning and the learning goals achieved during the internship are described. Finally I give a conclusion on the internship experience according to my learning goals. Purpose of Internship To provide an opportunity for practical application of classroom theory in professional field work, and to provide practical experience for university students who are contemplating the accounting area as their career field. Objectives : 1. To provide the student with insight into the practical aspects of an organization’s operation through observing and participating in day-to-day activities. 2. To acquaint the student with individuals...

Words: 1775 - Pages: 8

Free Essay

Internship

...UGANDA CHRISTIAN UNIVERSITY MUKONO FACULTY OF BUSINESS AND ADMINISTRATION INTERNSHIP REPORT CONDUCTED AT MUKONO CENTRAL DIVISION. BY ODOI ABRAHAM OCHIENG ES11BO5/605 AN INTERNSHIP REPORT SUBMITTED TO THE FACULTY OF BUSINESS AND ADMINISTRATION IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION MARCH 2013 APPROVED BY MR. SSERWANGA EMMANUEL ES11B05/605 DECLARATION I Odoi Abraham Ochieng declare that this report is my original work and has not been submitted to any college, university or institution for any academic award. Sign……………………… Odoi Abraham Ochieng Date……………………… i ES11B05/605 APPROVAL I, the supervisor, have approved this report. It meets the Faculty’s requirement for the award of a Bachelor’s degree in Business Administration at Uganda Christian University. Signed:........................................... Sserwanga Emmanuel Date:…………………………………….. ii ES11B05/605 DEDICATION To my Lord and Savior who continually sustains me. To my family the foundation of my well-being. iii ES11B05/605 ACKNOWLEDGEMENT I take great delight in acknowledging the invaluable assistance rendered to me by all parties that contributed to my successful internship program. Many thanks go to the Division Treasurer MCD Mr. Sserwanga Emmanuel, as well as, Mr. Kyambade Ronald, who invested a great deal of time to share his knowledge and experience in Local Governance and made my training with MCD worthwhile...

Words: 4246 - Pages: 17

Premium Essay

Quiz 2 Class Notes

...Abstract Many new graduates are finding it difficult to obtain graduate-level work and impossible to break into the sectors they were aiming at. In order to address this, higher education institutions are examining the methods they use to enhance student employability and deploying various measures to grow and strengthen this activity, with an increasing focus on providing work experience. One popular way of doing this is via internships (placements). This paper examines the context in which work experience has come to the fore as an approach to enhancing employability by interrogating recent research and policy related to this agenda. Employability is presented as an on-going debate that cannot be viewed as a finite entity but must move and develop with the market, society and the global situation. In addition the paper closely examines a graduate internship programme in a university in North East England. Comparing and contrasting findings from this scheme, with other examples of experiential learning through work experience, provides some evidence to suggest the value of internships and furthermore supports some formative ideas about how internships might be developed to best serve those taking part in them: interns; employers and universities. Introduction Higher education is said to develop the whole person and an expected consequence of this is that graduates will be highly sought after as employees. However, the current situation globally is that many new graduates...

Words: 9691 - Pages: 39

Free Essay

Lecturer

...MAKERERE UNIVERSITY COLLEGE OF HUMANITIES AND SOCIAL SCIENCES SCHOOL OF SOCIAL SCIENCES DEPARTMENT OF POLITICAL SCIENCE AND PUBLIC ADMINISTRATION AN INTERNSHIP REPORT ON FIELD ATTACHMENT AT MASINDI DISTRICT LOCAL GOVERNMENT FROM 12th JUNE 2014 TO AUGUST 12th AUGUST 2014 BY TUGUME TRAVER 12/U/14775/EVE FIELD ATTACHMENT REPORT SUBMITTED TO THE COLLEGE OF HUMANITIES AND SOCIAL SCIENCES IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE BACHELORS DEGREE OF ARTS IN SOCIAL SCIENCES OF MAKERERE UNIVERSITY KAMPALA STUDENT’S NAME: TUGUME TRAVER SIGNATURE: ………………………….… UNIVERSITY SUPERVISORS NAME……………………………. SIGNATURE………………………… FIELD SUPERVISOR’S NAME; …………………………….. SIGNATURE; ……………………….. DECLERATION I Tugume Traver declare that i have carried out this field attachment and the content of this field report is my original work and an authentic report that has never been submitted to any institution. It’s now being presented as partial fulfillment of a bachelors of arts in social sciences at Makerere University. Signature…………………………. Name………………………… ...

Words: 4349 - Pages: 18

Premium Essay

Learning Contract

...Learning contract Spring 2015 L. Demarse The Learning Contract The academic credit internship program (Mgt 4801) is designed to contribute to your intellectual and ethical growth by providing a reflective opportunity to apply classroom knowledge and a practical perspective from which to evaluate past and future classroom learning. The learning contract sets for the academic expectations of the internship and guides the internship experience. The school, experience provider (host) and the student develop the learning contract goals to ensure that the student receives an appropriately rigorous learning experience. The learning contract protects the student from serving as an unpaid office assistant, and insures that experience provider will work with the student who takes the experience seriously and conducts him or herself professionally. As you complete the learning contact please pay close attention to the instructions regarding alignment of the objectives. The first objective supports the School of Business learning goals; the second objective related to discipline-specific knowledge you seek to gain from the internship and the third objective addresses your personal aspirations for the internship. You are required to detail the specific learning activities that will assist you in meeting your objectives. Learning contracts that reference “observation or exposure” as learning activities are likely to be sent back for further development. Avoid generalities such as the following:...

Words: 699 - Pages: 3

Premium Essay

Competitor Analysis Website & Thought Leadership

...of the requirement of Summer Internship Programme Under the Supervision of Mr. Ashish Shetty, Marketing Lead, Insurance ISU, TCS, Bangalore SDM Institute for Management Development Mysore, Karnataka, India (June 2011) SDM IMD INSTITUTE CERTIFICATE This is to certify that Ms. Rashmi Singh, undergoing PGDM program 2010-12 at this institute has successfully completed the Summer Internship Programme on the project titled ―Competitor Analysis: Website and Thought Leadership‖ at TCS, Bangalore, from April 01, 2011 to May 31, 2011 as a partial requirement for completion of his PGDM curriculum. Prof. Govinda Sharma Internal Faculty Guide SDM IMD, Mysore. Date: 24/06/2011 Place: Mysore Summer Internship Project Page 2 SDM IMD Acknowledgement I take this opportunity to extend my sincere gratitude to our guides at Tata Consultancy Services, Mr. Ashish Shetty and Ms. Varsha Nair who spent a lot of time mentoring and guiding us. The insurance ISU was a completely new arena for us. We stumbled a few times, yet they have been very patient and supportive with us, always encouraging us to give our best. I also thank the Academic relationship manager, TCS, Mr. Chandra Koduru, for helping us with the joining formalities and induction program. I would also like to thank Prof. N. R. Govinda Sharma and Lt. Col. S. N. Prasad, our internship guides at SDM Institute for Management Development, for their constant encouragement and guidance during our internship. Finally, I thank my team mates...

Words: 12774 - Pages: 52

Premium Essay

Apu Handbook

...INDUSTRIAL PLACEMENT HANDBOOK –PART 2 (PA003-5-3) CONTENTS Introduction 3 Internship Mechanism and Process Flow 7 Visiting Academic Supervisor/ Industrial Placement Handbook 12 Part 2-During Internship Appendix 1 – Logbook Template 18 Appendix 2– Logbook Cover Page 19 Post-Internship Appendix 3 – Content Guidelines for Industrial Placement Essay 20 Appendix 4 – Industrial Placement Report Cover Page 27 Appendix 5– Essay Clearance Form 28 Appendix 6 – Student Feedback Form 29 Assessment and Grading Appendix 7 – Industrial Placement Essay Assessment 31 Appendix 8 – Industrial Placement Visit Report Form 34 Appendix 9 – Industrial Placement Assessment Forms 36 Introduction 1. Industrial Experience Rationale The aim of the Industrial Experience programme is to enable students to gain industrial or professional learning experiences to develop transferable skills for employability and thereby to enhance their future value to employers. Familiarity with all common processes is essential and exposure at a practical level to a wide variety of processes is required at a level appropriate for young professional. Whilst it is clearly desirable for students to get a feel for the skills involved, the central aim is to achieve appreciation of business processes. Industrial training is a key component of learning...

Words: 6470 - Pages: 26

Free Essay

Data Center

...FACULTY OF SCIENCE & INFORMATION TECHNOLOGY INTERNSHIP AFFILIATION REPORT ON Web Application Development using HTML, CSS and PHP at SynTech It & Marketing Form An Internship Report Presented to the OFFICE OF PLACEMENT and DEPARTMENT OF COMPUTER SCIENCE In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Computer Science & Engineering Supervised By MD. Hafizur Rahman (HAFIZ) Assistant Professor & Special Assistant (CS) Department of Computer Science American International University-Bangladesh (AIUB) Submitted By Sikder Md.Mohiuddin ID: 10-17082-2 DEPT: CSE Date of Submission: May 4, 2014 LETTER OF SUBMITTAL Dr. Dip Nandi Assistant Professor & Head Department of Computer Science (Undergraduate Program) American International University-Bangladesh (AIUB) Subject: Submission of the Internship Report. I take the pleasure to submit my report titled “Web Application Developer”. This report provided me the opportunity to experience the real flavor of the web developer profession. In this report, I tried to summarize what I have done and experienced during my internship period as a web developer in Department of Web development of SynTech Web House (& Marketing Firm). I was assigned to work as a web developer in Department of Web development where I developed an application using HTML and CSS. Overall, my internship experience has been great this semester. As a web...

Words: 4470 - Pages: 18