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Extranet Solution

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Submitted By kim31677
Words 1909
Pages 8
Extranet solution – CSR24
Kimberly Giunta
IS535
April 10, 2011
Professor Missakian

Table of Contents

1. Summary of research paper 2. Background of ABC Agency 3. Current business issues 4. Definition and history of the extranet 5. Proposed solution – CSR24 6. Recommendations

1. Topic of Research Paper
This research paper will talk about introducing an extranet to enhance the current business options available to clients at an ABC Agency, an insurance brokerage firm. I will discuss the background of the firm, their current processes and their current and future goals. Implementation of a program called CSR24 will be discussed along with how it will benefit ABC Agency and service their clients to keep a competitive advantage in this ever changing market. “When a firm sustains profits that exceed the average for its industry, the firm is said to possess a competitive advantage over its rivals.” (Quick MBA, 2010) Lastly, this paper will give recommendations on the implementation of ABC Agencies extranet and how it will benefit them in the short and long run to meet the goals and objectives of the agency. 2. Background of ABC Agency
ABC agency is an Insurance brokerage company that works with numerous insurance companies to find their clients the best insurance product for their needs. The agency offers insurance products for auto, home, life, health business and other types of markets as well. ABC Agency is the largest insurance agency in Nassau County and has a staff of 20. The staff includes customer service representatives, licensed insurance agents, finance staff and one IT professional. The agency has been in business for over 100 years and was always known for their excellence in customer service. 3. Current business issues of ABC Agency
The customer in today’s market is constantly changing, especially with

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